A
Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the
ADSL2/2+ Broadband Router and some possible solutions to them. If you follow the
suggested steps and the ADSL2/2+ Broadband Router still does not function properly, contact
your dealer for further advice.
General Problems
Problem 1:
Can't connect to the ADSL2/2+ Broadband Router to configure it.
Solution 1:
Check the following:
•
The ADSL2/2+ Broadband Router is properly installed, LAN
connections are OK, and it is powered ON.
•
Ensure that your PC and the ADSL2/2+ Broadband Router are on the
same network segment. (If you don't have a router, this must be the
case.)
•
If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
•
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.0.2 to 192.168.0.254 and thus
compatible with the ADSL2/2+ Broadband Router's default IP Address
of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match the
ADSL2/2+ Broadband Router.
In Windows, you can check these settings by using
Control Panel-
Network
to check the
Properties
for the TCP/IP protocol.
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting
steps.
•
Check if other PCs work. If they do, ensure that your PCs IP settings
are correct. If using a Fixed (Static) IP Address, check the Network
Mask, Default gateway and DNS as well as the IP Address.
•
If the PCs are configured correctly, but still not working, check the
ADSL2/2+ Broadband Router. Ensure that it is connected and ON.
Connect to it and check its settings. (If you can't connect to it, check the
LAN and power connections.)
•
Check the ADSL2/2+ Broadband Router's status screen to see if it is
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