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61

Chapter 3

Troubleshooting

This chapter contains information on how to troubleshoot the switch in the
event a problem occurs.

Note

If you are still unable to resolve the problem after following the
instructions in this chapter, contact Allied Telesis Technical Support
for assistance. Refer to “Contacting Allied Telesis” on page 14.

Check the PWR LED on the front of the switch. If the LED is OFF,
indicating that the unit is not receiving power, do the following:



Verify that the power cord is securely connected to the power source
and to the connector on the back panel of the switch.



Verify that the AC power outlet or power adapter has power by
connecting another device to it.



Try connecting the power adapter to another power source.



Verify that the voltage from the power source is within the required
levels for your region.

Verify that the L/A LED for each port is green. If an L/A LED is OFF, do the
following:



Verify that the end-node connected to the port is powered ON and is
operating properly.



Verify that the twisted pair cable is securely connected to the port on
the switch and to the port on the end-node.



Ensure that the twisted pair cable does not exceed 100 meters (328
feet).



Verify that you are using the appropriate category of twisted pair cable:
Category 3 or better for 10 Mbps operation and Category 5 for 100
Mbps operation.

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Содержание AT-FS710/16

Страница 1: ...613 002436 Rev A FS710 Series Fast Ethernet Unmanaged Switch AT FS710 5 AT FS710 5E AT FS710 8 AT FS710 8E AT FS710 16 AT FS710 16E AT FS710 24 Installation Guide ...

Страница 2: ...arks or registered trademarks of their respective owners Allied Telesis Inc reserves the right to make changes in specifications and other information contained in this document without prior written notice The information provided herein is subject to change without notice In no event shall Allied Telesis Inc be liable for any incidental special indirect or consequential damages whatsoever includ...

Страница 3: ...peration of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Note Modifications or changes not expressly approved of by the manufacturer or the FCC can void your right to operate this equipment Industry Canada This Class A digital apparatus complies with Canadian ICES 003 Cet appareil...

Страница 4: ...r television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer ...

Страница 5: ...ed Telesis RoHS compliant product conforms to the European Union Restriction of the Use of Certain Hazardous Substances RoHS in Electrical and Electronic Equipment Allied Telesis ensures RoHS conformance by requiring supplier Declarations of Conformity monitoring incoming materials and maintaining manufacturing process controls ...

Страница 6: ... AT FS710 24 VCCI Class B for the AT FS710 5 AT FS710 5E AT FS710 8 and AT FS710 8E EN 55032 Class A for all models EN 55024 Safety Certificates UL 60950 1 2014 2nd Edition CSA c22 2 No 60950 1 2nd Edition Oct 2014 EN60950 1 2006 A11 A1 A12 A2 Translated Safety Statements Important The indicates that a translation of the safety statement is available in a PDF document titled Translated Safety Stat...

Страница 7: ... a Table or Desktop 34 Wall Mounting the Switch 35 Guidelines for Installing the Switch on a Wall 35 AT FS710 5 5E Wall Installation 35 AT FS710 8 8E Wall Installation 40 AT FS710 16 16E 24 Wall Installation 44 Rack Mounting the Switch 49 Guidelines for Installing the Switch in a Rack 49 Items Need for Rack Installation 49 AT FS710 8 8E Rack Mounting Installation 50 AT FS710 16 16E 24 Rack Mountin...

Страница 8: ...Contents 8 ...

Страница 9: ... through the Holes 43 Figure 21 Placing the Switch into the Brackets 43 Figure 22 Removing FS710 Series Rubber Feet 45 Figure 23 Marking the Screw Hole Locations 46 Figure 24 Attaching Brackets with Screws 47 Figure 25 Placing the Switch into the Brackets 47 Figure 26 Marking the Screw Hole Locations for the Top Brackets 48 Figure 27 Attaching Handles to Brackets 52 Figure 28 Attaching Brackets to...

Страница 10: ...Figures 10 ...

Страница 11: ...ponents in the AT BRKT J23 Wall Mount Kit 40 Table 7 List of Components in the AT BRKT J22 Wall Mount Kit 44 Table 8 Model vs Rack Mount Kit 49 Table 9 List of Components in the AT RKMT J08 Rack Mount Kit 50 Table 10 Physical Dimensions W x D x H 62 Table 11 Product Weight 62 Table 12 Environmental Specifications 63 Table 13 Chassis Input Power Specifications 63 Table 14 AC DC Power Adapter Specif...

Страница 12: ...e This manual is the installation and user s guide for the FS710 Series switches This Preface contains the following sections Safety Symbols Used in this Document on page 13 Contacting Allied Telesis on page 14 ...

Страница 13: ...ent uses the following conventions Note Notes provide additional information Caution Cautions inform you that performing or omitting a specific action may result in equipment damage or loss of data Warning Warnings inform you that performing or omitting a specific action may result in bodily injury ...

Страница 14: ...andise Authorization RMA and contact Allied Telesis technical experts USA and EMEA phone support Select the phone number that best fits your location and customer type Hardware warranty information Learn about Allied Telesis warranties and register your product online Replacement Services Submit an RMA request via our interactive support center Documentation View the most recent installation guide...

Страница 15: ...15 Chapter 1 Product Description This chapter contains the follows sections Overview on page 16 Key Features on page 23 Ethernet Switching Basics on page 27 ...

Страница 16: ...E AT FS710 16 AT FS710 16E AT FS710 24 The FS710 Series switches are designed to be used on a desktop or mounted on a wall The switch does not require software configuration or management Front and Rear Panels The front and rear panels for each switch model are as follows Figure 1 illustrates the AT FS710 5 front panel Figure 1 AT FS710 5 Front Panel Figure 2 illustrates the AT FS710 5 rear panel ...

Страница 17: ...Series Ehternet Switch Installation Guide 17 Figure 3 illustrates the AT FS710 5E front panel Figure 3 AT FS710 5E Front Panel Figure 4 illustrates the AT FS710 5E rear panel x Figure 4 AT FS710 5E Rear Panel ...

Страница 18: ...18 18 Figure 5 illustrates the AT FS710 8 front panel Figure 5 AT FS710 8 Front Panel Figure 6 illustrates the AT FS710 8 rear panel x Figure 6 AT FS710 8 Rear Panel 4398 100 240VAC ...

Страница 19: ... Ehternet Switch Installation Guide 19 Figure 7 illustrates the AT FS710 8E front panel x Figure 7 AT FS710 8E Front Panel Figure 8 illustrates the AT FS710 8E rear panel x Figure 8 AT FS710 8E Rear Panel 4397 5VDC ...

Страница 20: ...20 20 Figure 9 illustrates the AT FS710 16 front panel x Figure 9 AT FS710 16 Front Panel Figure 10 illustrates the AT FS710 16 rear panel x Figure 10 AT FS710 16 Rear Panel 4398 100 240VAC ...

Страница 21: ...s Ehternet Switch Installation Guide 21 Figure 11 illustrates the AT FS710 16E front panel x Figure 11 AT FS710 16E Front Panel Figure 12 illustrates the AT FS710 16E rear panel x Figure 12 AT FS710 16E Rear Panel ...

Страница 22: ...22 22 Figure 13 illustrates the AT FS710 24 front panel x Figure 13 AT FS710 24 Front Panel Figure 14 illustrates the AT FS710 24 rear panel x Figure 14 AT FS710 24 Rear Panel 4398 100 240VAC ...

Страница 23: ...ime Wire speed reception and transmission Store and forward switching method 1536 Byte maximum frame length 2K bytes maximum Jumbo Frame size Tagged VLAN packet pass through BPDU packet pass through Drops PAUSE frame 10 100Base TX Twisted Pair Ports The FS710 Series switches feature twisted pair copper ports Connector All twisted pair ports feature 8 pin RJ 45 connectors For the port pinouts see R...

Страница 24: ... cable to connect any network device to a port External Power Supply DC Power Connector The FS710 Series switch including the AT FS710 5E AT FS710 8E AT FS710 16E models has a single DC power supply socket on the back panel Use the AC DC power adapter that is supplied with the switch to supply DC power to the switch To power the switch ON or OFF connect or disconnect the the power adapter to or fr...

Страница 25: ...E and AT FS710 24 System and Port LEDs LED State Description POWER Green The switch is powered ON Off The switch is not receiving power L A LINK ACT Green A valid 100M link is established on the port Blinking Green 100M frames are being transmitted received on the port Amber A valid 10M link is established on the port Blinking Amber 10M frames are being transmitted received on the port Off No link...

Страница 26: ...ps uses four of the eight strands in twisted pair wiring See Table 15 and Table 16 on page 64 for more information Table 3 Wall and Rack Mount Brackets Model Wall Mount Rack Mount AT FS710 5 and 5E Use wall mounting holes on bottom of chassis These models are not rack mountable AT FS710 8 and 8E Use AT BRKT J23 wall mount kit NOTE This kit must be ordered separately AT RKMT J08 19 rack mount kit N...

Страница 27: ...cur A switch port using Auto Negotiation defaults to half duplex if it detects that the end node is not using Auto Negotiation This results in a mismatch if the end node is operating at a fixed duplex mode of full duplex Store and Forward The FS710 Series switches use store and forward as the method for receiving and transmitting frames When a Ethernet frame is received on a switch port the switch...

Страница 28: ...ief period of time and then retransmit the same data Once the switch is ready to receive data again the switch stops forcing collisions This is referred to as backpressure A port operating in full duplex mode uses PAUSE frames as specified in the IEEE 802 3x standard to stop the transmission of data from an end node Whenever the switch wants an end node to stop transmitting data it issues this fra...

Страница 29: ... Precautions on page 30 Selecting a Site for the Switch on page 32 Unpacking the Switch on page 33 Installing the Switch on a Table or Desktop on page 34 Wall Mounting the Switch on page 35 Rack Mounting the Switch on page 49 Powering On the Switch on page 56 Cabling the Switch on page 60 ...

Страница 30: ...electric shock disconnect electric power to the product before connecting or disconnecting the cables E1 Warning Do not work on equipment or cables during periods of lightning activity E2 Warning Power cord is used as a disconnection device To de energize equipment disconnect the power cord E3 Warning Class I Equipment This equipment must be earthed The power plug must be connected to a properly w...

Страница 31: ...ordance with local and National Electrical Codes E8 Caution Power to the hub must be sourced only from the adapter E34 Warning Operating Temperature This product is designed for a maximum ambient temperature of 50 degrees C E57 Caution Only use the AC adapter that is supplied with the unit E85 ...

Страница 32: ...h Ensure that the switch is positioned so that the LEDs on the front panel are easily viewed If you plan to install the switch on a wall make sure that the wall location provides enough space for routing the network and power cables to their respective ports Ensure that the air flow around the unit and through its side vents are not be restricted to allow proper cooling of the switch Do not place ...

Страница 33: ...With four mounting screws for desktop installation of the AT FS710 8 AT FS710 8E AT FS710 16 AT FS710 16E and AT FS710 24 models Two 10mm x 22mm nylon anchors and two 3 5mm x 16mm pan head screws provided only with the AT FS710 5 and AT FS710 5E models for wall mounting Note Wall mounting hardware for all models except for the AT FS710 5 and AT FS710 5E must be purchased separately AC Power cord o...

Страница 34: ...fied in Unpacking the Switch on page 33 2 Place the switch on a flat and secure surface leaving enough space around the switch for ventilation and the distribution of the Ethernet cables Note You can choose to physically stack up to three switches on top of each other without degradation in performance 3 Proceed to Powering On the Switch on page 56 for the cable installation ...

Страница 35: ...0 8 8E Wall Installation on page 40 for wall mounting the AT FS710 8 and AT FS710 8E models See AT FS710 16 16E 24 Wall Installation on page 44 for wall mounting the AT FS710 24 AT FS710 16 and AT FS710 16E models AT FS710 5 5E Wall Installation The AT FS710 5 and 5E switches can be mounted with the ports facing left up or down by performing the following procedure using the two 10mm x 22mm nylon ...

Страница 36: ...to be oriented after installation left up or down 5 Mark locations for two holes as follows a If the switch ports are to be oriented facing left then mark the hole locations 48 82 mm 1 92 in apart and vertically aligned on the wall as shown in Figure 15 Figure 15 Wall Mounting Hole Locations for Left Facing Ports b If the switch ports are to be oriented facing either up or down mark the hole locat...

Страница 37: ... the two 3 5mm x 16mm pan head screws Turn the screw head until it is 6mm approximately 1 4in from the surface of the wall 9 Position the switch so that the Ethernet ports are physically oriented in the direction left up or down that you have chosen 10 Align the switch such that the two key hole slots on the back of the switch chassis line up over the two screw heads 11 Align the switch chassis ov...

Страница 38: ...38 38 Figure 17 Aligning and Securing an AT FS710 5 or 5E Switch onto Wall Screws ...

Страница 39: ...ten the screws 1 4 turn Repeat steps 7 12 until the switch chassis is securely fastened to the wall b If the mounting key holes on the bottom of the switch chassis cannot completely slide over the screw heads on the wall then loosen the screws 1 4 turn and repeat steps 7 12 until the switch chassis is securely fastened to the wall 13 Proceed to Cabling the Switch on page 60 for the cable installat...

Страница 40: ...BRKT J23 Wall Mount Kit To unpack the AT BRKT J23 wall mount kit perform the following procedure 1 Remove all components from the shipping package Note Store the packaging material in a safe location Allied Telesis recommends that you use the original shipping material in the event that a problem occurs and you need to return the unit 2 Verify that one pair of metal brackets is included in your wa...

Страница 41: ... sheet rock concrete or cinder block walls Phillips head screwdriver Pencil Note The screws plastic anchors screwdriver and pencil are not included in the shipping box You must provide the screws and anchors that hold the switch securely to the wall Note Refer to Unpacking the Switch on page 33 to remove the switch and its components from the shipping box To install the AT FS710 8 switch on a wall...

Страница 42: ...9 shows the front panel oriented toward the left side However the switch can be mounted on the wall with the front panel facing left right up or down 5 Pre drill the marked locations on the wall at the locations marked in Step 4 as follows a For a wood wall drill a 1 5mm 1 16 pilot hole for screw No anchors are required for mounting brackets on a wood wall b For a sheet rock concrete or cinder blo...

Страница 43: ...les drilled in Step 5 8 Position brackets on the wall and drive screws through the holes to attach the brackets on the wall See Figure 20 Figure 20 Driving the Screws through the Holes 9 Make sure that the two brackets are installed securely 10 Slide the switch into the brackets on the wall as shown in Figure 21 Figure 21 Placing the Switch into the Brackets 11 Proceed to Cabling the Switch on pag...

Страница 44: ...all mount kit perform the following procedure 1 Remove all components from the shipping package Note Store the packaging material in a safe location Allied Telesis recommends that you use the original shipping material in the event that a problem occurs and you need to return the unit 2 Verify that two pairs of metal brackets are included in your wall mount package listed in Table 9 3 If any item ...

Страница 45: ...oncrete or cinder block walls Phillips head screwdriver Pencil Note The screws plastic anchors screwdriver and pencil are not included in the shipping box You must provide screws and anchors that hold the switch securely to the wall Note Refer to Unpacking the Switch on page 33 to remove the switch and its components from the shipping box To install the switch on a wall perform the following proce...

Страница 46: ...the wall at the locations marked in Step 4 as follows a For a wood wall drill a 1 5mm 1 16 pilot hole for screw No anchors are required for mounting brackets on a wood wall b For a sheet rock concrete or cinder block wall drill a 6mm 1 4 hole for anchor 6 If the wall you are mounting the unit on is wood construction then proceed to Step 8 7 If the wall you are mounting the unit on is sheet rock co...

Страница 47: ...screws through the holes to attach the brackets on the wall See Figure 24 x Figure 24 Attaching Brackets with Screws 9 Make sure that the two brackets are installed securely 10 Slide the switch into the brackets on the wall as shown in Figure 25 x Figure 25 Placing the Switch into the Brackets ...

Страница 48: ... mounting brackets on a wood wall b For a sheet rock concrete or cinder block wall drill a 6mm 1 4 hole for anchor 14 If the wall you are mounting the unit on is wood construction then proceed to Step 16 15 If the wall you are mounting the unit on is sheet rock concrete or cinder block construction install the four plastic anchors into the wall in the holes drilled in Step 11 16 Slide the switch i...

Страница 49: ...fer to Table 8 to select the rack mounting bracket for your switch model Before you begin to install the switch in the equipment rack review Reviewing Safety Precautions on page 30 Items Need for Rack Installation You need the following items to install the switch on a wall A FS710 Series switch Rack mount hardware kit See Table 8 Model vs Rack Mount Kit Four equipment rack screws Phillips head sc...

Страница 50: ...tch Using the AT RKMT J08 Rack Mount Kit on page 51 Unpacking the AT RKMT J08 Rack Mount Kit To unpack the AT RKMT J08 rack mount kit perform the following procedure 1 Remove all components from the shipping package Note Store the packaging material in a safe location Allied Telesis recommends that you use the original shipping material to return the unit to Allied Telesis if required 2 Verify tha...

Страница 51: ...stall an AT FS710 8 or 8E switch in a rack using the AT RKMT J08 rack mount kit perform the following procedure 1 Place all the items from the packaging on a work table 2 Attach the handle to the short bracket with M3x6mm screws using a Phillip head screw driver as shown in Figure 27 Two Long Metal Brackets Eight M3x6mm screws Eight M4x6mm screws Ten Tie wrap Table 9 List of Components in the AT R...

Страница 52: ... Phillip head screw driver as shown in Figure 28 Figure 28 Attaching Brackets to Plates 4 Attach the cable bracket to the unit that you assembled in Step 3 with M4x6mm screws using a Phillip head screw driver as shown in Figure 29 Figure 29 Attaching Cable Tray to Plates 5 Turn the switch upside down and place it on the work table ...

Страница 53: ... as shown in Figure 30 Figure 30 Attaching the Plates to the Switch 7 Mount the switch in a standard 19 inch equipment rack with four equipment rack screws as shown in Figure 31 on page 53 Note The screws are not included in the AT RKMT J08 rack mount kit Figure 31 Attaching the Switch to Equipment Rack 8 Attach the power cord to the back panel of the switch ...

Страница 54: ...AT FS710 16 or AT FS710 16E switches even though the illustrations in this section only show the AT FS710 24 1 Place the rack mount brackets and the switch on a work table 2 Turn the switch upside down and remove the rubber feet by unscrewing the attaching screws See Figure 32 Figure 32 Removing FS710 Series Switch Rubber Feet 3 Attach both rack mount brackets to the side of the switch using the f...

Страница 55: ...llation Guide 55 4 Mount the switch in a standard 19 inch equipment rack with four equipment rack screws not provided as shown in Figure 34 Figure 34 Attaching the Switch to Equipment Rack 5 Proceed to Powering On the Switch on page 56 ...

Страница 56: ...izing External AC DC Power Supply Models on page 58 to apply power to the FS710 Series models that use the external AC DC power supply These models include AT FS710 5E AT FS710 8E AT FS710 16E Energizing Internal Power Supply Models Apply power to a switch with an internal AC power supply by performing the following procedure Note See the list of models powered by an internal AC power supply in Po...

Страница 57: ... is green If the LED is off see Chapter 3 Troubleshooting on page 61 Note Allied Telesis recommends attaching the power cord to the switch before plugging the power cord into a wall outlet Warning Power cord is used as a disconnection device To de energize equipment disconnect the power cord E3 Caution Only use the AC adapter that is supplied with the unit E85 4 Go to Cabling the Switch on page 60...

Страница 58: ...ter package contents include one power adapter and one or more of the plugs shown in Figure 37 Figure 37 Package Contents 2 Remove the AC power plugs and power adapter from the shipping package 3 Select the AC power plug that is compatible with your region and slide it into the power adapter as shown in Figure 38 Figure 38 Slide AC Plug Into AC DC Power Adapter Warning To prevent electric shock sl...

Страница 59: ... DC Connector 5 Verify the PWR LED is green If the LED is off see Chapter 3 Troubleshooting on page 61 Note Allied Telesis recommends attaching the power cord to the switch before plugging the power cord into a wall outlet Warning Power cord is used as a disconnection device To de energize equipment disconnect the power cord E3 Caution Only use the AC adapter that is supplied with the unit E85 6 G...

Страница 60: ...rts on the switch are auto MDI MDI X You can use a straight through twisted pair cable to connect any type of network device to a port on the switch The network should not contain data loops which can adversely affect network performance A data loop exists when two or more network devices can communicate with each other over more than one data path Use cable ties not provided to dress and bundle t...

Страница 61: ...of the switch Verify that the AC power outlet or power adapter has power by connecting another device to it Try connecting the power adapter to another power source Verify that the voltage from the power source is within the required levels for your region Verify that the L A LED for each port is green If an L A LED is OFF do the following Verify that the end node connected to the port is powered ...

Страница 62: ... Connectors on page 64 Physical Specifications Table 10 Physical Dimensions W x D x H Specification Dimension W x D x H FS710 5 FS710 5E 130mm x 101mm x 30mm FS710 8 FS710 8E 195mm x 124mm x 38mm FS710 16 FS710 16E 210mm x 124mm x 44mm FS710 24 305mm x 180mm x 44mm Table 11 Product Weight Model Weight AT FS710 5 0 4 Kg AT FS710 8 0 7 Kg AT FS710 16 0 9 Kg AT FS710 24 1 6 Kg AT FS710 5E 0 4 Kg AT F...

Страница 63: ...condensing Operating Altitude 2000 meters maximum Table 13 Chassis Input Power Specifications Model Chassis Input Power Ratings Frequency AT FS710 5 100 240 VAC 0 20 A 50 60 Hz AT FS710 8 100 240 VAC 0 20 A 50 60 Hz AT FS710 16 100 240 VAC 0 22 A 50 60 Hz AT FS710 24 100 240 VAC 0 22 A 50 60 Hz AT FS710 5E 5 VDC 2 A N A AT FS710 8E 5 VDC 2 A N A AT FS710 16E 5 VDC 2 A N A Table 14 AC DC Power Adap...

Страница 64: ...an RJ 45 connector and port Figure 40 RJ 45 Connector and Port Pin Layout Table 15 lists the RJ 45 pin signals when a twisted pair port is operating in the MDI configuration Table 16 lists the RJ 45 port pin signals when a twisted pair port is operating in the MDI X configuration Table 15 MDI Pin Signals 10Base T or 100Base TX Pin Signal 1 TX 2 TX 3 RX 6 RX Table 16 MDI X Pin Signals 10Base T or 1...

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