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Allied Telesis Case Study: HSC Medical Center, Malaysia
www.alliedtelesis.com
THE CUSTOMER
HSC Medical Center (HSC) was officially opened on 18
February 2003 with the aim to bring a new approach to
healthcare services. It focuses on niche areas such as preventive
diagnostics, early detection and treatment of life threatening
diseases. HSC believes in providing an all encompassing
integrated healthcare services under one roof. It provides
advanced medical and cardiac therapeutic services and is fully
equipped with endoscopy, heart treatment, cardiac care,
O&G, fertility, traditional Chinese medicine, and acupuncture
facilities to give the best treatment option for its patients. It
is one of the few centers in the world that have the most
advanced & comprehensive heath screening packages for
heart disease, stroke and cancer patients that are reasonably
priced.
HSC is committed in providing quality and professional
healthcare solutions or services to its patients and their
families by maintaining a pool of well-trained and highly-
experienced physicians and other medical personnel who
are skilled in utilizing some of the latest technology and
procedures in cardiovascular science.
HSC constantly improves its facilities by expanding and
upgrading its human and technological resources to meet
the increasing demand for its services. The center is now
fully equipped with an integrated computerized system and
state-of-the-art diagnostic and therapeutic tools.
THE CHALLENGE
Situation Analysis
Challenges and Issues
HSC Medical Center, Malaysia
Given the scale and the increased demand of quality health
services, HSC established their second medical center within
the Klang Valley to provide a wider range of healthcare
services to their customers. The expansion resulted in
increased bandwidth well beyond its current network
capabilities at both the Kuala Lumpur and Cheras centers.
As such, the hospital requires a highly reliable, well-integrated,
and cost-effective network infrastructure system to achieve
the following:
•
Allow doctors to share and access medical information on
patients
•
Enable seamless flow of information, transfers of big imaging
files as well as medical data between the centers
•
Ensure timely decision making which is critical in providing
quality healthcare services
•
Leverage medical experts and resources across both centers
•
Enhance customer retention by delivering additional value
added services
•
Consolidate services over one simplified access network
“Maintaining the quality and clarity of those imaging files are
crucial because doctors have to be precise when diagnosing
diseases,” said Dr. Soo Chee Siong, Medical Director, HSC
Medical Center
Moreover, the transfer of quality images can quicken the
diagnostic process which can be a matter of life and death to
a patient – as early detection and treatment can save lives.
HSC according to Dr. Soo, is a customer –centric healthcare
provider. As such the medical center must constantly strive
to provide faster response time to its patients. This requires
a reliable IT infrastructure which is supported by a reputable
vendor.
In the medical field, time is of essence. Hence, HSC’s greatest
challenge is to find the fastest way to share its resources and
experts to ensure they can get back to their patients within
the shortest time possible. With the two centers located
apart, it is of vital importance to provide quicker diagnostic
results to patients.
Sending big imaging files to another center electronically over
a broadband connection is definitely faster compare to the
traditional way via courier or mail which are time consuming,
cumbersome and costly.
In addition, HSC planned to streamline its operational workflow
to ensure all important data reside in a central location that is
easily accessible by all its medical experts.
