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Chapter 8: Troubleshooting

107

Twisted Pair Ports

The following are troubleshooting suggestions for the PoE+ RJ-45 twisted 

pair port on the AT-2914GP/SP network adapter:

Problem 1: 

The network adapter is connected to the AT-2914GP-PSU 

power adapter but is not providing power to the powered device on the 

RJ-45 twisted pair port. Try the following:

Verify that the network cable is securely connected to RJ-45 ports 

on the network adapter and powered device.

Verify that the DC wire on the AT-2914GP-PSU power adapter is 

securely connected to the DC connector on the AT-2914GP/SP 

network adapter.

Verify that the AC outlet has power by connecting another device 

to it.

Verify that the computer and powered device are operating 

normally.

Check that the power requirements of the powered device do not 

exceed 25.5 W. Refer to the device’s documentation or data sheet.

Try replacing the AT-2914GP-PSU power adapter.

Try connecting another PoE device to the network adapter.

Try replacing the twisted pair cable.

Problem 2: 

The network adapter is not providing power from the PCIe 

connector to a powered device on the RJ-45 twisted pair port. Try the 

following:

Verify that the network cable is securely connected to RJ-45 ports 

on the adapter and powered device.

Verify that the computer and powered device are operating 

normally.

Verify that the power requirements of the powered device do not 

exceed the maximum power available from the network adapter. 

First, determine the power requirements of the powered device by 

referring to its user documentation. Then compare that to the 

output of the computer’s PCIe 12V power rail. This is usually 

10-15W. This value can be found in the computer’s user 

documentation. As a safety margin, reduce the power rail value by 

20%. The resulting value is the maximum power that the network 

adapter can supply from its RJ-45 port to a powered device. For 

example, if the computer’s PCIe power rail has an output of 14W, 

the network adapter can provide a maximum of 11.2W to a 

powered device.

Содержание 2914 Series

Страница 1: ...613 002358 Rev B 2914 Series Fiber Network Adapters with Wake on LAN WoL AT 2914SX SC AT 2914SX LC AT 2914SP AT 2914GP SP Installation and User s Guide...

Страница 2: ...rks or registered trademarks of their respective owners Allied Telesis Inc reserves the right to make changes in specifications and other information contained in this document without prior written n...

Страница 3: ...dio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not o...

Страница 4: ...g process controls Safety and Electromagnetic Emissions Certificates Standard Compliance CE RoHs compliant European Union RoHS Directive 2011 65 EU of the European Parliament and of the Council of 8 J...

Страница 5: ...vailable in a PDF document titled Translated Safety Statements on the Allied Telesis website at www alliedtelesis com support Remarque Les consignes de s curit portant le symbole sont traduites dans p...

Страница 6: ...6...

Страница 7: ...nstalling the Hardware 29 System Requirements 30 Reviewing Safety Precautions 31 Pre Installation Checklist 33 Replacing the Bracket 34 Installing a Network Adapter 36 Connecting the AT 2914GP PSU Pow...

Страница 8: ...erview 66 Configuring VLAN Tagging on Adapter Ports 67 VLAN Tagging Combinations 67 Using VLAN Capable VoIP Phones to Set up VLAN 68 Using AT 2914GP SP to Set up VLAN 68 Non VLAN Application 68 Chapte...

Страница 9: ...tic Ports 105 Twisted Pair Ports 107 Testing Network Connectivity 109 Guidelines 109 Windows 109 Linux 110 Appendix A Specifications 111 Physical Specifications 111 Environmental Specifications 111 Po...

Страница 10: ...2914 Series Gigabit Ethernet Network Adapters with WoL Installation and User s Guide 10...

Страница 11: ...4 Series of Fiber Network Adapters with WoL The network adapters included in this series are AT 2914SX SC AT 2914SX LC AT 2914SP AT 2914GP SP The Preface contains the following sections Safety Symbols...

Страница 12: ...tes provide additional information Caution Cautions inform you that performing or omitting a specific action may result in equipment damage or loss of data Warning Warnings inform you that performing...

Страница 13: ...handise Authorization RMA and contact Allied Telesis technical experts USA and EMEA phone support Select the phone number that best fits your location and customer type Hardware warranty information L...

Страница 14: ...2914 Series Fiber Network Adapters with WoL Installation and User s Guide 14...

Страница 15: ...ber Optic Network Adapters with WoL This chapter contains the following sections Description on page 16 The AT 2914GP SP Network Adapter on page 20 Supported Operating Systems on page 24 Accessing Doc...

Страница 16: ...receives and wakes up when the computer s MAC address matches one in the magic packet The AT 2914SX SC and AT 2914SX LC models are Gigabit Ethernet network adapters operating at 1000Mbps The AT 2914SP...

Страница 17: ...ower supply unit see The AT 2914GP SP Network Adapter on page 20 Duplex SC Fiber Optic Connector The AT 2914SX SC network adapter is equipped with a 1000BASE SX port with a duplex SC connector See Fig...

Страница 18: ...plex mode only See Figure 4 Note An SFP transceiver must be purchased separately For a list of supported transceivers see the product s data sheet Figure 4 SFP Slot LED The fiber optic port on the net...

Страница 19: ...ort has two LEDs For link states and descriptions see Table 2 LED for Fiber Optic Port LED for Twisted Pair Port Table 2 LED Status for the Twisted Pair Port on AT 2914GP SP LED State Description Top...

Страница 20: ...on the adapter to the same network The adapter appears to the PC as a single port network adapter like other 2914 series adapters The data from the copper port and the PC is routed directly to the fi...

Страница 21: ...powered off When the AT 2914GP PSU power supply unit is present the AT 2914GP SP adapter uses the power supply unit to provide power to the PD and does not use 12V power from the PCIe slot Console Po...

Страница 22: ...sed to add VLAN QoS Priority tags to the phone and or PC data traffic To add VLAN QoS Priority tags see Chapter 4 Configuring the VLAN and Priority on page 55 To use the AT 2914GP SP adapter as a brid...

Страница 23: ...ventions The conventions are defined in Table 3 Table 3 2914 Series Model Naming Conventions Convention Definition 1 Indicates the product name 2 Identifies the type of the port The following is a lis...

Страница 24: ...Linux 2 6 3 x The 2914 series network adapter that is installed on Linux systems uses Linux inbox driver software to operate so that you do not need to install driver software for Linux systems A driv...

Страница 25: ...e following 1 Open a web browser such as Internet Explorer or FireFox on your system and enter the following http www alliedtelesis com The Allied Telesis home page is displayed 2 Enter 2914 in the se...

Страница 26: ...Standard profile bracket The standard profile bracket is longer than the low profile bracket The 2914 series network adapters are shipped with a low profile bracket attached Note The driver software...

Страница 27: ...are covered under limited warranties All Allied Telesis warranties are subject to and provided only on the terms and conditions set out in the Allied Telesis For more information visit the Allied Tel...

Страница 28: ...2914 Series Fiber Network Adapters with WoL Installation and User s Guide 28...

Страница 29: ...ments on page 30 Reviewing Safety Precautions on page 31 Pre Installation Checklist on page 33 Replacing the Bracket on page 34 Installing a Network Adapter on page 36 Connecting the AT 2914GP PSU Pow...

Страница 30: ...e 30 System Requirements Before installing the 2914 series network adapter make sure your system meets the requirements listed below PC with one of the following operating systems Windows 10 in 64 bit...

Страница 31: ...ser beam L2 Warning The fiber optic ports contain a Class 1 laser device When the ports are disconnected always cover them with the provided plug Exposed ports may cause skin or eye damage L4 Warning...

Страница 32: ...our hands and wrists Make sure to use only insulated or nonconducting tools Verify that the system is powered OFF and unplugged before accessing internal components Installation or removal of modules...

Страница 33: ...ord the path to where the driver file resides on your system 4 If your system is active shut it down 5 When system shutdown is complete power OFF and unplug your system 6 Holding the adapter card by t...

Страница 34: ...racket from the network adapter and replace it with the standard bracket You can also use this procedure to remove the standard bracket and replace it with the low profile bracket To replace the low p...

Страница 35: ...Chapter 2 Installing the Hardware 35 Figure 11 Installing the Standard Bracket...

Страница 36: ...n followed Warning The module is being installed in a system that operates with voltages that can be lethal Before you remove the cover of your system you must observe the following precautions to pro...

Страница 37: ...d it for future use See Figure 13 Figure 13 Removing the Faceplate From PCIe Slot 4 Remove the network adapter from the shipping package and store the packaging material in a safe location 5 Applying...

Страница 38: ...the system or the adapter If the adapter resists seating remove it from the system realign it and try again E47 6 Secure the network adapter to the chassis with a Phillips head screw not provided as s...

Страница 39: ...Chapter 2 Installing the Hardware 39 Next connect the network cables See Connecting the Network Cables on page 41...

Страница 40: ...r rail It is typically 10 15W however verify your system s specifications and derate by 20 for planning purposes To connect the AT 2914GP PSU power supply unit to the AT 2914GP SP adapter perform the...

Страница 41: ...Ethernet network port After the system is connected to the network and power is supplied the network adapter attempts to negotiate duplex and flow control via the auto negotiation protocol If the link...

Страница 42: ...on as follow With a Gigabit SFP the network adapter attempts to negotiate duplex and flow control via the Clause 37 Auto Negotiation protocol If the link partner does not support Auto negotiation the...

Страница 43: ...eries network adapter onto your Windows platform It contains the following topics Overview on page 44 Downloading the Driver Software on page 45 Accessing the Device Manager on page 48 Installing the...

Страница 44: ...a default Broadcom driver If your system has another Allied Telesis network adapter previously installed the system installs the Allied Telesis driver that resides in your system instead of the defaul...

Страница 45: ...e from the Allied Telesis website To download the driver software do the following 1 Open a web browser such as Internet Explorer or FireFox on your system and enter the following http www alliedteles...

Страница 46: ...fill the fields and click Request Guest Access You will receive a guest login account and password via email 3 Click Download Center The Login page is displayed See Figure 18 Figure 18 Login Page 4 En...

Страница 47: ...9 on page 46 6 Enter 2914 in the search box and click Search The link to the driver for the 2914 products is listed 7 Select the link 8 Save the zip folder onto your system 9 Right click the zip folde...

Страница 48: ...2914 series network adapter you must first access Device Manager To access the Device Manager on your Windows 10 operating system perform the following 1 Right click the bottom left corner The Quick A...

Страница 49: ...ce Manager window double click Network Adapters to expand the field 3 Right click Allied Telesis AT 2914 Series Fiber Ethernet Note The Device Manager may list your adapter as a Broadcom device or All...

Страница 50: ...elect Browse my computer for driver software The Update Driver Software window prompts you to enter the location of the driver folder See Figure 23 as an example Figure 23 Update Driver Software Windo...

Страница 51: ...r 3 Installing the Driver Software 51 The confirmation message shown in Figure 24 appears when the driver software is successfully updated Figure 24 Update Driver Software Window Confirmation 8 Click...

Страница 52: ...software you use the same procedure for installing the driver software for the first time The only difference between updating and installing the driver software is the name of your adapter that Devi...

Страница 53: ...the Microsoft website Installing the Driver Silently To install the driver silently perform the following instructions 1 Create a folder in your Windows system 2 Download driver software for the AT 29...

Страница 54: ...dialog boxes and other user intervention requests The driver is installed silently Viewing Supported DPInst Options You can display help information about the dpinst command line options View all sup...

Страница 55: ...network adapter and change the VLAN and priority settings It contains the following topics Overview on page 56 Accessing the CLI on the AT 2914GP SP Network Adapter on page 57 Configuring the VLAN an...

Страница 56: ...stalled you can access the CLI to modify the VLAN and priority settings using a terminal emulator program such as Putty or TeraTerm on the management PC Figure 25 Accessing the CLI on the Adapter thro...

Страница 57: ...2914GP SP adapter is installed on Accessing the CLI on the Adapter for the First Time To connect the AT 2914GP SP adapter to a PC perform the following procedures 1 Connect the USB A connector of the...

Страница 58: ...y To download and install the serial port driver to the management laptop or PC perform the following 1 Go to SILISON LABS s website www silabs com products development tools software usb to uart brid...

Страница 59: ...tacle on the AT 2914GP SP adapter 3 Start the terminal emulator program with the COM number that you noted from Device Manager 4 Configure the terminal emulator program as follows Baud rate 115200 Dat...

Страница 60: ...ns are enabled or disabled The default is disabled PoE VID Displays the VLAN ID for the PoE copper port The default is 0 The range is 0 to 4095 PoE QoS Displays QoS priority level for the PoE copper p...

Страница 61: ...t is displayed to indicate changes have been made but not yet applied 3 Enter 7 at the Console prompt to apply the change 7 VLAN Configuration Applied prompt is displayed 4 Press Enter to continue Dis...

Страница 62: ...settings prompt is displayed to indicate changes have been made but not yet applied 3 Enter 7 at the Console prompt to apply the new setting 7 VLAN Configuration Applied prompt is displayed 4 Press En...

Страница 63: ...nsole prompt to apply the new setting 7 VLAN Configuration Applied prompt is displayed 4 Press Enter to continue Changing the QoS Priority Level for the PC Traffic You can specify the QoS priority lev...

Страница 64: ...2914 Series Fiber Network Adapters with WoL Installation and User s Guide 64...

Страница 65: ...a VoIP Phone System This chapter describes how to configure a VoIP phone system using the AT 2914GP SP network adapter It contains the following topics Overview on page 66 Configuring VLAN Tagging on...

Страница 66: ...se voice traffic must have higher priority over other types of traffic When VLAN s are enabled and configured incoming traffic on the fiber link are routed to the copper port or the PC depending on th...

Страница 67: ...this example voice frames belong to the VLAN 150 and data frames belong to the VLAN 10 except Config 3 Figure 29 VoIP Phone Tagging Example Table 5 shows VLAN tagging combinations Table 5 VLAN Taggin...

Страница 68: ...nced Properties however when voice frames are tagged at the VoIP phone do not enable VLAN via the AT 2914GP SP adapter s CLI Using AT 2914GP SP to Set VLAN Config 2 is a configuration when a VoIP phon...

Страница 69: ...n on page 77 Jumbo Mtu on page 78 Large Send Offload v2 IPv4 on page 79 Large Send Offload v2 IPv6 on page 80 Maximum Number of RSS Queues on page 81 Network Address on page 83 NS Offload on page 85 P...

Страница 70: ...access the advanced properties access Device Manager then go to each advanced property page Guidelines Here are the guidelines to modifying the advanced properties To change the advanced property sett...

Страница 71: ...ter and select a feature you want to change its setting 1 Access Device Manager See Accessing the Device Manager on page 48 2 In the Device Manager window double click Allied Telesis AT 2914 Series Fi...

Страница 72: ...nergy usage of the interface over Ethernet Note The setting is always disabled on the 2914 series adapter To view the 802 3az EEE feature do the following 1 Access the Advanced Properties See Accessin...

Страница 73: ...AC address To enable or disable the ARP Offload feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 71 2 Select ARP Offload in the Property box The ARP...

Страница 74: ...hrough an impaired copper cable Note The setting is always disabled on the 2914 series adapter To view the Ethernet WireSpeed setting do the following 1 Access the Advanced Properties See Accessing Ad...

Страница 75: ...ing 1 Access the Advanced Properties See Accessing Advanced Properties on page 71 2 Select Flow Control in the Property box The Flow Control page is displayed as shown in Figure 34 Figure 34 Flow Cont...

Страница 76: ...76 Tx Rx Enabled The adapter processes ingress PAUSE frames and transmits PAUSE frames Rx Enabled The adapter processes ingress PAUSE frames but does not transmit PAUSE frames Tx Enabled The adapter...

Страница 77: ...the latency may increase To enable or disable the Interrupt Moderation feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 71 2 Select Interrupt Modera...

Страница 78: ...frame size is specified however the network must be capable of supporting the oversized Ethernet frames To change the Jumbo Mtu setting do the following 1 Access the Advanced Properties See Accessing...

Страница 79: ...feature if both features are enabled To enable or disable the Large Send Offload v2 IPv4 feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 71 2 Selec...

Страница 80: ...e Large Send Offload v2 IPv6 feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 71 2 Select Large Send Offload v2 IPv6 in the Property box The Large Se...

Страница 81: ...m number of RSS Queues do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 71 2 Select Maximum Number of RSS Queues in the Property box The Maximum Number of RS...

Страница 82: ...Adapters with WoL Installation and User s Guide 82 RSS 4 Queues The system allocates up to four RSS queues RSS 1 Queue The system allocates up to one RSS queue RSS 2 Queue The system allocates up to...

Страница 83: ...administered address Caution A locally administered address overrides the original MAC address stored in the hardware When you change the MAC address be sure to assign a unique MAC address E81 To ass...

Страница 84: ...red address is assigned Here are guidelines to assigning a locally administered address The address must be unique The address consists of a 12 digit hexadecimal number for example 000C46005501 The ra...

Страница 85: ...feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 71 2 Select NS Offload in the Property box The NS Offload page is displayed as shown in Figure 41 Fi...

Страница 86: ...s and receives QoS tagged frames with VLAN Enabled the adapter sends and receives VLAN tagged frames To assign a VLAN ID to the adapter see VLAN ID on page 95 Note The Priority VLAN should always be d...

Страница 87: ...gged frames This is the default setting Priority VLAN Disabled The adapter does not send and ignores QoS and VLAN tagged frames Note Select this option when adding VLAN tags via the AT 2914GP SP adapt...

Страница 88: ...ltiple CPU s in a multiprocessor system To enable or disable the Receive Side Scaling feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 71 2 Select Re...

Страница 89: ...dapters with a Gigabit SFP transceiver attempt to negotiate duplex and flow control If the link partner does not support Auto negotiation the network adapter bypasses the process and attempts to estab...

Страница 90: ...2914 Series Fiber Network Adapters with WoL Installation and User s Guide 90 Figure 44 Speed Duplex Page 3 Click OK...

Страница 91: ...ess the Device Manager on your operating system See Accessing Advanced Properties on page 71 2 Select TCP UDP Checksum Offload IPv4 in the Property box The TCP UDP Checksum Offload IPv4 page is displa...

Страница 92: ...WoL Installation and User s Guide 92 Rx Enabled Enables the TCP UDP Checksum Offload IPv4 function only for receiving IPv4 packets Tx Enabled Enables the TCP UDP Checksum Offload IPv4 function only f...

Страница 93: ...1 Access the Device Manager on your operating system See Accessing Advanced Properties on page 71 2 Select TCP UDP Checksum Offload IPv6 in the Property box The TCP UDP Checksum Offload IPv6 page is d...

Страница 94: ...WoL Installation and User s Guide 94 Rx Enabled Enables the TCP UDP Checksum Offload IPv6 function only for receiving IPv6 packets Tx Enabled Enables the TCP UDP Checksum Offload IPv6 function only f...

Страница 95: ...me in the VLAN tag before transmitting the frame To change the VLAN ID value do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 71 2 Select VLAN ID in the Prop...

Страница 96: ...re do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 71 2 Select Wake on Magic Packet in the Property box The Wake on Magic Packet page is displayed as shown...

Страница 97: ...re do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 71 2 Select Wake on Pattern Match in the Property box The Wake on Pattern Match page is displayed as show...

Страница 98: ...your network To view this setting do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 71 2 Select WOL Speed in the Property box The WOL Speed page is displayed...

Страница 99: ...ribes how to uninstall the driver software for the 2914 series network adapter This chapter contains the following topics Overview on page 100 Uninstalling the Driver Software Using Device Manager on...

Страница 100: ...the silent installation method you can also uninstall driver software in two ways Uninstalling the Driver Software Using Device Manager on page 101 Uninstalling the Driver Software Silently on page 10...

Страница 101: ...nager See Accessing the Device Manager on page 48 3 In the Device Manager window expand the Network Adapters folder 4 Right click the Allied Telesis AT 2914 Series Fiber Ethernet The shortcut menu app...

Страница 102: ...ver without user intervention perform the following steps 1 Open a command prompt window with administrator privileges 2 Change the directory to the folder where the dpinst utility and the driver file...

Страница 103: ...s chapter describes troubleshooting procedures It contains the following sections Checking the Port LED on the Adapter on page 104 Fiber Optic Ports on page 105 Twisted Pair Ports on page 107 Testing...

Страница 104: ...Driver Software on page 43 Table 6 describes the link status that LED s indicate LEDs on AT 2914SGP SP The twisted pair port has two LEDs For link states and descriptions see Table 7 Table 6 LED Statu...

Страница 105: ...ink partner If you are using Bi Di optical transceiver verify the wavelengths are reversed The TX port of the fiber connector on the 2914 series network adapter has the same wavelength as the RX port...

Страница 106: ...transceiver that transmits and receives at 1310nm and 1550nm respectively has to be connected to a transceiver that transmits and receives at 1550nm and 1310nm respectively Two BiDi transceivers will...

Страница 107: ...er Try connecting another PoE device to the network adapter Try replacing the twisted pair cable Problem 2 The network adapter is not providing power from the PCIe connector to a powered device on the...

Страница 108: ...necting another PoE device to the RJ 45 port on the network adapter Try replacing the twisted pair cable Problem 3 The twisted pair port on the network adapter is usable to establish a link to a non P...

Страница 109: ...he adapter must be set to Auto Negotiation The switch may work at Auto Negotiation or may need to be set to 100Mbps with the full duplex mode depending on the switch Windows To test the network connec...

Страница 110: ...t interface is up and running run ifconfig to check the status of the Ethernet interface In addition you can use the netstat i command to check the statistics on the Ethernet interface Consult the man...

Страница 111: ...ft Power Specifications Table 8 Product Dimensions and Weight Model Dimensions Without a Bracket Weight Without a Bracket AT 2914SX C AT 2914SX LC AT 2914SP 87 6mm x 68 9mm 3 5in x 2 7in 40g 1 4oz AT...

Страница 112: ...C network adapter Output Optical Power 9 5 Min 4 Max dBM Optical Sensitivity 20 Typ 17 Max dBM Maximum Input Power 3 dBm min Center Wavelength 850 nm Here are the operating specifications for the dupl...

Страница 113: ...Table 10 lists the pin signals at 10 100Mbps Table 11 lists the pin signals at 1000Mbps Table 10 Pin Signals at 10 100Mbps on the RJ 45 Twisted Pair Port Pin MDI Signal MDI X Signal 1 TX RX 2 TX RX 3...

Страница 114: ...ies Fiber Network Adapters with WoL Installation and User s Guide 114 4 3 TX and RX 5 3 TX and RX 6 2 TX and RX 7 4 TX and RX 8 4 TX and RX Table 11 Pin Signals at 1000Mbps on the Twisted Pair Port Co...

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