Troubleshooting
Problem
Cause
Solving the problem
The machine is not behaving as expected
If the wrong machine type is selected the
wrong outputs will be activated
Check if the right machine type is selected
in the Configuration Menu.
A program is started, but the outputs are
not activated
Check if connector "R" is connected
Connect the connector at the correct posi-
tion
Wait is displayed and a counter is counting
down
This is a wait state caused by a power in-
terruption or a safety sequence at the end
of the process
Wait until the counter has reached 0
Do not switch off/on the power again as
you will restart the counter
Unload is displayed and the Door is Open
Check if the "Door Switch" is still closed
If the "Door Switch" is broken, replace the
Door Switch
Wrong water level
Check if the programmed water levels
are the correct ones
Check if the right machine type is select-
ed in the Configuration Menu
You have changed the machine type, but
the standard water levels do not change
Set the right water levels
Select the right machine type in the Con-
figuration Menu
The standard water levels can only be re-
initialized by programming new values
or by loading the Standard Wash pro-
grams again.
The drum is not turning
(No error message will be generated)
Check if the belt is broken
Check the applied motor voltage
Check if the motor is still functional
Check the Inverter
Check the tension of the belt or replace
the belt
Repair the motor power supply circuit
Change the motor if needed
Send a request for more information to
the manufacturer
Table 52
External Communication Problems
The machine communicates with the PC (Traceability Software)
via the RS485 line. If the external communication is not working,
check the connection between the PC and machine. Check also if
you have selected the right machine communication address.
Error Message Descriptions
Failure 2: Drain Failure
Failure 2 occurs when the electronic timer detects that the water
is not drained after 5 minutes in a Drain or Spin Sequence. The
failure message is displayed at the end of the cycle.
Diagnosing Failure 2
1. Check the drain tube of the
washing machine
If the drain tube is blocked: re-
pair the drain tube
2. Check the drain valve
If the drain valve is defective:
replace the drain valve
3. Check the wiring:
When the drain valve is
switched Off, the drain valve
should be open. (normal
open)
If the wiring is damaged: re-
pair the wiring
Table 53
Failure 3: Safety Switch Activated
This error occurs when the safety switch gets activated at revolu-
tions lower than the distribution level. I.e. in the wash, rinse, soak
Troubleshooting
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