Alienware AW3423DW Скачать руководство пользователя страница 72

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72 | Troubleshooting

Troubleshooting

WARNING: Before you begin any of the procedures in this section,

follow the

Safety instructions

Self-test

Your monitor provides a self-test feature that allows you to check whether your

monitor is functioning properly. If your monitor and computer are properly

connected but the monitor screen remains dark, run the monitor self-test by

performing the following steps:

Turn off both your computer and the monitor.

Unplug the video cable from the computer.

Turn on the monitor.

NOTE: A dialog box should appear on the screen, indicating that the

monitor is working correctly and it is not receiving a video signal. While in

self-test mode, the power LED blinks white (default color).

When Eco Mode is On

When Eco Mode is Off

NOTE: This dialog box also appears during normal operation, if the video

cable is disconnected or damaged.

Содержание AW3423DW

Страница 1: ...Alienware AW3423DW Monitor User s Guide Monitor Model AW3423DW Regulatory Model AW3423DWb...

Страница 2: ...mage to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries All rights rese...

Страница 3: ...modes 17 HDMI preset display modes 17 Electrical specifications 19 Physical characteristics 20 Environmental characteristics 21 Pin assignments 22 Plug and Play capability 23 Universal Serial Bus USB...

Страница 4: ...warning message 57 Setting the maximum resolution 61 Using the tilt swivel and vertical extension 62 Tilt and swivel extensions 62 Vertical extension 62 Using AlienFX application 63 Prerequisites 63 I...

Страница 5: ...5 Appendix 81 FCC notices U S only and other regulatory information 81 Contact Dell 81 EU product database for energy label and product information sheet 81...

Страница 6: ...operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Do not subjec...

Страница 7: ...If any component is missing contact Dell technical support For more information see Contact Dell NOTE Some components may be optional and may not ship with your monitor Some features or media may not...

Страница 8: ...ountry DisplayPort to DisplayPort 1 4 cable 1 8 meters Mini DisplayPort to DisplayPort 1 4 cable 1 8 meters HDMI 2 0 cable 1 8 meters USB 3 2 Gen 1 5 Gbps upstream cable enables the USB ports on the m...

Страница 9: ...A adapter for flexible mounting solutions Digital connectivity through 1 DisplayPort and 2 HDMI ports The monitor is equipped with One SuperSpeed USB 5 Gbps USB 3 2 Gen 1 Type B upstream port One Supe...

Страница 10: ...s WARNING The possible long term effects of blue light emission from the monitor may cause damage to the eyes including eye fatigue digital eye strain and so on ComfortView Plus feature is designed to...

Страница 11: ...el Description Use 1 Ambient light sensor Detects ambient light and adjusts the brightness of the display accordingly For more information see Ambient Light Sensor Back view Back view without monitor...

Страница 12: ...components in your monitor and access warranty information 4 Stand release button Releases the stand from the monitor 5 Cable management slot at the back of the stand To organize cables by routing th...

Страница 13: ...change the default settings see AlienFX Lighting NOTE When Lighting Effects such as Spectrum Comet or Rainbow Cycle is activated the downlights are turned off Monitor state Downlights status When Lig...

Страница 14: ...ugh the headphones may cause damage to your hearing ability 7 9 SuperSpeed USB 5 Gbps USB 3 2 Gen 1 Type A downstream port 3 Connect your USB 3 2 Gen 1 5 Gbps device NOTE To use these ports you must c...

Страница 15: ...port does not support headphones Description Value Screen type Color Active Matrix Panel technology QD OLED Aspect ratio 21 9 Viewable image Diagonal Width active area Height active area Total area 8...

Страница 16: ...2 rear 2 x HDMI port version 2 0 with HDCP 2 2 rear 1 x USB 3 2 Gen 1 5 Gbps upstream port rear 4 x USB 3 2 Gen 1 5 Gbps downstream ports bottom 2 rear 2 1 x headphone port bottom 1 x audio line out p...

Страница 17: ...ties HDMI and DisplayPort playback 480p 576p 720p 1080p QHD HDMI preset display modes Description Value Description Value Display mode Horizontal frequency kHz Vertical frequency Hz Pixel clock MHz Sy...

Страница 18: ...or is directly connected to the HDMI port or DisplayPort with direct output from NVIDIA graphics card on your computer 2560 x 1440 at 60 Hz 88 79 59 95 241 50 2560 x 1440 at 120 Hz 183 120 497 75 3440...

Страница 19: ...13 2 Maximum brightness and contrast setting with maximum power loading on all USB ports 3 Pon Power consumption of On Mode measured with reference to Energy Star test method TEC Total Energy Consumpt...

Страница 20: ...monitor Height extended 525 57 mm 20 69 in Height compressed 415 57 mm 16 36 in Width 815 25 mm 32 10 in Depth 305 71 mm 12 04 in Height 364 15 mm 14 34 in Width 815 25 mm 32 10 in Depth 137 11 mm 5...

Страница 21: ...C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Operating 10 to 80 non condensing Non operating Storage 10 to 90 non condensing Shipping 10 to 90 non condensing Operating 5 000 m 16 404 ft...

Страница 22: ...yPort connector Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 1...

Страница 23: ...tings Most monitor installations are automatic you can select different settings if required For more information about changing the monitor settings see Operating the monitor Pin number 19 pin side o...

Страница 24: ...A on USB downstream port with battery icon with battery charging version compliant devices or normal USB devices USB 3 2 Gen 1 5 Gbps upstream connector Transfer speed Data rate Power consumption Sup...

Страница 25: ...ible NOTE SuperSpeed USB 5 Gbps USB 3 2 Gen 1 functionality requires a SuperSpeed USB 5 Gbps USB 3 2 Gen 1 capable computer NOTE The USB ports on the monitor work only when the monitor is turned on or...

Страница 26: ...g the monitor for long periods of time we suggest you to 1 Set the distance of the screen between 20 to 28 in 50 70 cm from your eyes 2 Blink frequently to moisten your eyes or wet your eyes with wate...

Страница 27: ...n a proper posture Vary your work activities Try to organize your work so that you do not have to sit and work for extended periods of time Try to stand or get up and walk around at regular intervals...

Страница 28: ...ll cables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when li...

Страница 29: ...able from the electrical outlet For best practices follow the instructions in the list below when unpacking cleaning or handling your monitor To clean the Dell monitor screen lightly dampen a soft cle...

Страница 30: ...leaning methods and the use of benzene thinner ammonia abrasive cleaners alcohol compressed air detergent of any kind will lead to a Customer Induced Damage CID CID is not covered under the standard D...

Страница 31: ...uded with the stand CAUTION The following steps are important to protect your curved screen Follow the instructions to complete the installation 1 Remove the stand riser stand base I O cover and VESA...

Страница 32: ...er 6 Carefully insert the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place 7 Route the power cable through the cable management slot...

Страница 33: ...ot guarantee the video quality and performance when using non Dell cables NOTE Route each cable neatly so that the cables are organized before the I O cover is attached CAUTION Do not plug the power c...

Страница 34: ...the stand riser firmly when lifting the monitor to avoid any accidental damage 12 Lift the protective cover from the monitor 13 Slide the tabs on the I O cover into the slots on the display back cover...

Страница 35: ...her end of the DisplayPort cable or Mini DisplayPort to DisplayPort or HDMI cable to your computer 2 Connect the other end of the USB 3 2 Gen 1 upstream cable to an appropriate USB 3 2 Gen 1 port on y...

Страница 36: ...ipped with your monitor If you are removing a stand that you purchased from any other source follow the setup instructions that were included with the stand To remove the stand 1 Turn off the monitor...

Страница 37: ...Setting up the monitor 37 6 Press and hold the stand release button 7 Lift the stand up and away from the monitor...

Страница 38: ...Removing the monitor stand 3 Attach the supplied VESA adapter to the monitor a Insert the tabs on the VESA adapter into the slots on the display back cover b Lower the VESA adapter to snap it into pl...

Страница 39: ...adjustments 1 Press the joystick to launch the Menu Launcher 2 Move the joystick forward backward left right to toggle between options 3 Press the joystick again to confirm the settings and exit Joyst...

Страница 40: ...le describes the Menu Launcher functions For 2 way right and left directional navigation Move right to enter the submenu Move left to exit from the current menu Increases right or decreases left the p...

Страница 41: ...er position Press the joystick to enter its submenu After you change the settings by moving the joystick press the joystick to save the changes before exiting Preset Modes To choose a preferred color...

Страница 42: ...he direction icon displayed at the bottom right corner of the OSD Icon Menu and submenus Description Game Use this menu to personalize your visual gameplay experience Preset Modes Allows you to choose...

Страница 43: ...s games Game 1 Game 2 Game 3 Enables you to customize the settings of color R G B C M Y and Dark Stabilizer for your gaming needs Warm Presents colors at lower color temperatures The screen appears wa...

Страница 44: ...e timer shows the time elapsed since the game starts Select an option from the time interval list to keep you aware of the remaining time Frame Rate Select to display the current frames per second whe...

Страница 45: ...r the value between 0 to 3 the better visibility in dark area of the display image HDR Mode Allows you to set the HDR mode to HDR 400 True Black or HDR Peak 1000 Press the joystick to confirm the sele...

Страница 46: ...forward to decrease the brightness level minimum 0 maximum 100 Contrast Adjust Brightness first and then adjust Contrast only if further adjustment is necessary Move the joystick backward to increase...

Страница 47: ...hen you are using the DisplayPort DP connector Press the joystick to confirm the selection HDMI 1 Select the HDMI 1 or HDMI 2 input when you are using the HDMI connector Press the joystick to confirm...

Страница 48: ...D light settings for the Alienware logo ring strip downlights and Power button Before making any adjustments select any or all of these four zones from the submenus The following illustrations indicat...

Страница 49: ...ed zone select On move the joystick to highlight Custom Color and press the joystick to enter its submenu Then move the joystick to make a selection from the list of 20 available colors Zone 1 Logo Zo...

Страница 50: ...1 119 178 0 12 69 178 0 13 40 178 0 14 0 178 0 15 0 178 9 16 0 178 24 17 0 173 121 18 0 85 165 19 0 43 178 20 0 0 178 No R G B To turn off the light for All Zones Zone 1 Zone 2 Zone 3 select Off For Z...

Страница 51: ...sequence of the color spectrum red orange yellow green blue indigo and violet Comet Select to let the LED lights glow like the shimmering comet Move the joystick to highlight Custom Color and press t...

Страница 52: ...onitor Audio Volume Move the joystick to adjust the volume level of headphone output minimum 0 maximum 100 Reset Audio Resets all settings under the Audio menu to the factory defaults Icon Menu and su...

Страница 53: ...h German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Move the joystick to change the menu transparency minimum 0 maximum 100 Timer Sets the length of time for the OSD to r...

Страница 54: ...Dark Stabilizer Brightness Contrast Input Source or Volume and set it as a shortcut key Press the joystick to confirm the selection Shortcut Key 2 Shortcut Key 3 Shortcut Key 4 Shortcut Key 5 Reset Pe...

Страница 55: ...website and so on Ambient Light Sensor When you set it to On the monitor automatically adjusts the brightness of the display based on ambient light conditions The default setting is Off NOTE When HDR...

Страница 56: ...xceeds 4 hours Pixel Refresh will be activated automatically when the monitor goes into Standby mode Panel Refresh To prevent permanent image retention caused by static content when you use the monito...

Страница 57: ...ting When you change the default setting of power saving features for the first time such as Eco Mode or Preset Modes the following message appears NOTE If you select Yes for either of the features me...

Страница 58: ...urned off and the refresh process will run automatically The process takes approximately seven minutes to complete When the monitor is turned on after four hours of cumulative usage the Pixel Refresh...

Страница 59: ...t Proceed and the refresh process will run automatically after the monitor is turned off The process takes approximately seven minutes to complete When Panel Refresh is selected or the cumulative usag...

Страница 60: ...If you press the power button during the process of running Pixel Refresh or Panel Refresh the following message appears When Factory Reset is selected the following message appears See Troubleshooti...

Страница 61: ...he desktop and click Display settings 2 If you have more than one monitor connected ensure to select AW3423DW 3 Click the Display resolution dropdown list and select 3440 x 1440 4 Click Keep changes I...

Страница 62: ...he setup instructions that were included with the stand Tilt and swivel extensions With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOT...

Страница 63: ...will be automatically installed The installation takes a few minutes to complete 2 Navigate to the program folder to ensure that the installation is successful Alternatively you can find the AWCC app...

Страница 64: ...en enter a name in the text box to add a theme B Edit controls EDIT Provides options for you to customize lighting settings for your theme GO DIM Makes the light dimmer GO DARK Turns off the light C T...

Страница 65: ...unctions and features on the screen Callout Function Description H LIGHTING panel Use the controls in this panel to set up lighting effects for a theme See Setting lighting effects for details I SAVE...

Страница 66: ...Setting lighting effects for details NOTE Some effects are available for All Zones only such as Spectrum Static Default Blue Rainbow Cycle Blink Comet Breathing RGB and Racing 7 Repeat step 5 and step...

Страница 67: ...rred color from the color palette or the list of PRESET COLORS The selected color and its RGB color codes will be displayed on the right field NOTE To change the color use the up and down arrow button...

Страница 68: ...t right click on it 3 Drag the BRIGHTNESS slider to adjust the brightness of the color 4 Drag the TEMPO slider to adjust the pulsing speed Color Description The effect makes the LED light in a single...

Страница 69: ...list of PRESET COLORS The selected color and its RGB color codes will be displayed on the right field NOTE To change the color use the up and down arrow buttons beside the R G B boxes to edit the col...

Страница 70: ...transition speed NOTE The option is available only when you select All Zones to make lighting adjustments Comet Description Select to deliver a dynamic comet light effect To make the adjustments 1 Pic...

Страница 71: ...e transition speed NOTE The option is available only when you select All Zones to make lighting adjustments Racing Description This effect makes the lights flash in a fast cycle of RGB colors You can...

Страница 72: ...emains dark run the monitor self test by performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the computer 3 Turn on the monitor NOTE A dialog box...

Страница 73: ...plugged and the monitor is in self test mode To run the built in diagnostics 1 Ensure that the screen is clean no dust particles on the surface of the screen 2 Move and hold the joystick left for five...

Страница 74: ...input source is selected in the Input Source menu No video power LED on No picture or no brightness Increase brightness and contrast controls in the Brightness Contrast menu Perform monitor self test...

Страница 75: ...ctory settings Adjust brightness and contrast controls in the Brightness Contrast menu Geometric distortion Screen not centered correctly Reset the monitor to factory settings Horizontal vertical line...

Страница 76: ...issing color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or brok...

Страница 77: ...is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer o...

Страница 78: ...ed on turn off G Sync If you are using an AMD graphics card and Free Sync is turned on turn off Free Sync Update the graphics card driver and firmware to the latest version Change the cable connecting...

Страница 79: ...splayed images are dimmer than they are in the HDR 400 True Black mode The HDR Peak 1000 mode is ideal for the HDR content with a peak brightness of 1000 nits When displaying non HDR content such as b...

Страница 80: ...erals working slowly or not working at all Check that your computer is SuperSpeed USB 5 Gbps USB 3 2 Gen 1 compatible Some computers have USB 3 2 USB 2 0 and USB 1 1 ports Ensure that the correct USB...

Страница 81: ...n active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service op...

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