18
OFF
In this state, the cooker is switched off, i.e. no outlet on the cooker (flue gas fan, pump, igniter and auger) is not active.
Block
The Block state occurs in the event of an error or an alarm. In the Block state, the exhaust fan, the auger and the igniter are
off. Hold down the P2 button for 3 seconds to exit: if there are no more block conditions or there is no cause of alarm, the
system will turn off.
Recover Ignition
The cooker goes into this stage in two cases:
1.
If the power supply is interrupted during the operation and the flue gas temperature is greater than 45°C.
2.
Pressing the main switch at the moment the cooker is in the extinguishing stage.
14.5.
POSSIBLE PROBLEMS AND SOLUTIONS
Message
on display
Description
Possible causes
Resetting the error
Possible solutions
to the cause of the
alarm
Er01
Safety thermostat
activated
High water temperature in
the boiler
Wait until the
cooker completely
cools down and then
unscrew the plastic
cap on the thermostat
on the back of the
cooker and press the
reset button
Check the
correctness and
functionality of the
pump
Faulty or poorly
connected pump
Contact a service
Faulty thermostat
Er02
Safety pressure switch
activated
Flue gas extraction
obstruction
Press and hold the
P2 button for more
than 3 seconds
Check the level of
dirt in the flue pipes
and chimney
Incorrect installation of
chimney
Contact a service
Faulty pressure switch
Er03
Turning off due to the
too low temperature of
flue gases
Poor combustion (too
little or too much pellets in
the firebox)
Wait until the
cooker turns off and
then press the P2
button for more than 3
seconds
Check the size of
the pellets
Check the amount
of dirt in the chamber
Pellets storage is empty
Check the
condition of the flue
pipes
Faulty flue gas probe
Contact a service
Er05
Turning off due to
excessive water
temperature in the boiler
Flue gas temperature
exceeds the limit
Wait until the
cooker turns off and
then press the P2
button for more than 3
seconds
Insufficient heat
transfer - contact the
service
Flue gases extraction
obstruction
Check the filthiness
of the flue pipe outlet
and the chimney
Faulty flue gas probe
Er07
Encoder error
Missing encoder signal
Wait until the
cooker turns off and
then press the P2
button for more than 3
seconds
Contact a service
Er08
Encoder error
Flue gas fan does not
react
Wait until the
cooker turns off and
then press the P2
button for more than 3
seconds
Contact a service
Flue gas fan works at
speed different than set
Er11
Clock error
Problems with internal
clock
Press and hold the
P2 button for more
than 3 seconds
Check the accuracy
of the set time
Insufficient internal
battery capacity
Verify the correct
programming in
Chrono mode
Contact a service
Cooker ignition error
Check the
