Alfa Romeo Giulia 2019, Руководство пользователя

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CUSTOM
ER ASSISTANCE
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho -
rized dealer. We strongly recommend that
you take the vehicle to an authorized dealers.
They know your vehicle the best, and are
most concerned that you get prompt and
high quality service. The manufacturer's
authorized dealer have the facilities,
factory-trained technicians, special tools,
and the latest information to ensure the
vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.

If for some reason you are still not satis -
fied, talk to the general manager or owner
of the authorized dealer. They want to
know if you need assistance.

If an authorized dealer is unable to resolve
the concern, you may contact the manu
-
facturer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:

Owner's name and address

Owner's telephone number (home, mobile,
and office)

Authorized dealer name

Vehicle Identification Number (VIN)

Vehicle delivery date and mileage
Alfa Romeo Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1-844-Alfa-USA (1-844-253-2872)
Alfa Romeo Customer Care (Canada)
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: 1-877-230-0563 (English) Phone:
1-877-515-9112 (French)
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing diffi -
culties, the manufacturer has installed
special TDD (Telecommunication Devices for
the Deaf) equipment at its customer center.
Any hearing or speech impaired customer,
who has access to a TDD or a conventional
teletypewriter (TTY) in the United States,
can communicate with the manufacturer by
dialing 1-800-380-2479.
Canadian residents with hearing difficulties
that require assistance can use the special
needs relay service offered by Bell Canada.
For TTY teletypewriter users, dial 711 and
for Voice callers, dial 1-800-855-0511 to
connect with a Bell Relay Service operator.
Service Contract
You may have purchased a service contract
for a vehicle to help protect you from the
high cost of unexpected repairs after the
manufacturer's New Vehicle Limited
Warranty expires. The manufacturer stands
behind only the manufacturer's service
contracts. If you purchased a manufacturer's
service contract, you will receive Plan Provi
-
sions and an Owner Identification Card in the
mail within three weeks of the vehicle
delivery date. If you have any questions
about the service contract, call the manufac
-
turer's Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian resi
-
dents, call (877) 230-0563 English / (877)
515-9112 French).
The manufacturer will not stand behind any
service contract that is not the manufac
-
turer's service contract. It is not responsible
for any service contract other than the manu
-
facturer's service contract. If you purchased
a service contract that is not a manufac
-
turer's service contract, and you require
service after the manufacturer's New Vehicle
Limited Warranty expires, please refer to the
2019_ALFA_GIULIA_COMBINED_UG_USA.book Page 202