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Introduction

AppendixA

Troubleshooting

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3EC 17545 AAAA TCZZA Ed. 02

AppendixA

Troubleshooting

This appendix provides information on how to identify and correct

some common problems you may encounter when using the

In most cases the described solutions will solve the problem.
However, if the problem keeps persistent, reinstallation after a

removal of your

(hardware and software) as described in

chapter 4, might solve the problem.
If reinstallation has not resolved the problem, contact the

company from which you purchased the

for assistance.

Содержание Speed Touch USB PPPoE

Страница 1: ...3EC 17545 AAAA TCZZA Ed 02 Speed Touch USB PPPoE User Manual for Microsoft Windows OS...

Страница 2: ...Status Released Change Note B D Fa a29236 Short Title CD UG STUSB WinPPPoE All rights reserved Passing on and copying of this document use and communication of its contents not permitted without writ...

Страница 3: ...ch USB Diagnostics 29 3 2 1 Basic Speed Touch USB Diagnostics 30 3 2 2 Speed Touch USB Diagnostics Properties 32 3 3 Detailed Speed Touch USB Diagnostics 34 3 3 1 Connection Diagnostics 35 3 3 2 Physi...

Страница 4: ...Contents 3EC 17545 AAAA TCZZA Ed 02 4 60...

Страница 5: ...em From now on your online experience will be revolutionized by the high speed Internet access that Alcatel s ADSL technology delivers With download speeds up to 8Mega bits per second Mbps your Speed...

Страница 6: ...ife CAUTION indicates that failure to follow the directions could result in damage to equipment or loss of information The following trademarks are used in this document Speed Touch is a trademark of...

Страница 7: ...l ADSL technology existing products are often upgraded Alcatel s Speed Touch documentation and Speed Touch software changes accordingly For more information on the newest technological breakdowns soft...

Страница 8: ...8 60 3EC 17545 AAAA TCZZA Ed 02...

Страница 9: ...Speed Touch USB Installation Guide 9 60 3EC 17545 AAAA TCZZA Ed 02 1 Speed Touch USB Installation Guide Use this chapter to quickly prepare your for the Internet Topic See Get Acquainted with your ST...

Страница 10: ...USB Check your package for the following items The Speed Touch 2m ADSL cable RJ11 RJ11 RJ14 RJ14 A CD rom containing installation software and this User Manual In the event of damaged or missing items...

Страница 11: ...e parts From the body to the first connector block it contains the ADSL cord as well as the USB cord At the end of the tail only the USB cord remains On the rear end of the tail you find the USB conne...

Страница 12: ...metric Digital Subscriber Line This somewhat cryptic name is best explained in straightforward terms Line ADSL uses the ordinary existing copper line known as local loop running between your local pre...

Страница 13: ...uide 13 60 3EC 17545 AAAA TCZZA Ed 02 1 2 Speed Touch USB Installation Execute the steps in this section and in no time you are connected to the Internet Topic See What you Need 1 2 1 Installing the S...

Страница 14: ...signals In all cases contact your ADSL service provider about splitter filter installation Public telephone lines carry voltages that can cause electric shock Only install splitter filters yourself if...

Страница 15: ...tium processor 166 MHz or higher or compatible 32 Mega Byte MB of memory or more For Window2000 OS Pentium II processor or higher or compatible 64 Mega Byte MB of memory or more 30 MB of free hard dis...

Страница 16: ...n steps The Plug and Play Compliant Installation The installation procedure is initiated by connecting the to your PC s USB port It does not matter which method you use both are equally valid In this...

Страница 17: ...atel wizard will start automatically Note In case the Alcatel wizard does not start automatically open a Run window via Start Run from the Start menu and enter following path D Setup exe where D stand...

Страница 18: ...45 AAAA TCZZA Ed 02 3 The Welcome to Alcatel Speed Touch USB setup window pops up Click to proceed 4 The Software License Agreement for Alcatel Speed Touch USB window pops up Click to accept the terms...

Страница 19: ...allows you to choose a destination folder for the driver software In most cases the proposed destination is best suited for the driver software Click to proceed Note You can change the destination fol...

Страница 20: ...tware to your local hard disk Note for Windows ME 2000 users only If a Digital Signature window pops up then click to continue 8 The Setup Complete window pops up to announce that installation is fini...

Страница 21: ...dure described in subsection 1 2 3 Note ADSL must be available as well as the appropriate central splitter or distributed filters 2 Windows will automatically recognize the The Windows Found new Hardw...

Страница 22: ...ble provided in your package into the inline receptacle of the 2 Depending onto which pins of the wall socket the ADSL signals are assigned it might be necessary to plug in an RJ11 interchanger into t...

Страница 23: ...7545 AAAA TCZZA Ed 02 4 Plug the s USB connector into the PC s USB port The PC s USB port can be easily located it is marked with the typical USB symbol 5 The is automatically recognized The needed in...

Страница 24: ...allation procedures the following folders and icons are added to your system SpeedTouch USB program folder The SpeedTouch USB folder is added which contains the SpeedTouch USB Diagnostics application...

Страница 25: ...r SP requires you to use PPPoE it should provide you with the PPPoE session client application If they did not do so contact your SP for more information Using the PPPoE session client application you...

Страница 26: ...2 Creating and Using a PPPoE Session Client 26 60 3EC 17545 AAAA TCZZA Ed 02...

Страница 27: ...02 3 Speed Touch USB Diagnostics While your session is active i e the PPPoE connection is established various diagnostics are available from the software to overview the momentary connection Topic Se...

Страница 28: ...se pointer over the status icon a message pops up System tray icon Message Description Alcatel ADSL Modem Modem not plugged in The STUSB is not plugged into the PC s USB port An ADSL connection can no...

Страница 29: ...Touch USB Diagnostics The exhibits specific ADSL level information diagnostics windows These windows allow you to view specific information on the various layers ADSL uses to transmit or receive infor...

Страница 30: ...17545 AAAA TCZZA Ed 02 3 2 1 Basic Speed Touch USB Diagnostics Double click the status icon in the system tray to open the Diagnostics window The same result is achieved via Start Programs SpeedTouch...

Страница 31: ...the case of a spinning globe physical connection the following data are displayed Data Description Bytes Sent Shows the number of bytes you sent over the ADSL link Bytes Received Shows the number of b...

Страница 32: ...up the Properties window Field Description Screen update Allows to set the update rate of the information displayed in the Diagnostics windows By default automatic screen updating is enabled However y...

Страница 33: ...s buttons 3 Speed Touch USB Diagnostics 33 60 3EC 17545 AAAA TCZZA Ed 02 Button Description Saves the changes you made and closes the Properties window Cancels changes you made and closes the Properti...

Страница 34: ...led Speed Touch USB Diagnostics Click to pop up an extension to the basic Diagnostics See subsection 3 2 1 for more information Topic See Connection Diagnostics 3 3 1 Physical Diagnostics 3 3 2 ATM Di...

Страница 35: ...SL line Virtual Path Identifier VPI Virtual Channel Identifier VCI are 2 numbers that together uniquely identify a Virtual Channel VC and Virtual Path VP Type Indicates which method VCMUX or LLC is us...

Страница 36: ...USB bus failures delays congestion or reflections ADSL Line Rate Transmit Receive Indicates the maximum ATM transmit and receive rates in Kilo bits per second Kbps on the ADSL line Loss of signal Ind...

Страница 37: ...t subscription Cell count Transmitted Indicates the number of all AAL5 and Operations And Management OAM cells sent through the ATM layer towards the ADSL line Cell count Received Indicates the number...

Страница 38: ...e AIS RDI CC up down Flagged Alarm Indication Signal AIS Remote Defect Indication RDI and or Continuity Check CC up and downstream boxes indicate reception and or occurrence of these situations F5 Cel...

Страница 39: ...eld Description SDU Indicates the number of SDUs which are transmitted and received CRC Errors Indicates the number of times a Cyclic Redundancy Check CRC on the received cell was negative SDU Length...

Страница 40: ...to pop up the following window You can find the following information Field Description FCS Errors Indicates the number of times the FCS errored MAC Address Indicates the unique Medium Access Control...

Страница 41: ...nostics 3 Speed Touch USB Diagnostics 41 60 3EC 17545 AAAA TCZZA Ed 02 3 3 7 Version Diagnostics Click the Version tab to pop up the following window This window provides information on Alcatel s driv...

Страница 42: ...3 Speed Touch USB Diagnostics 42 60 3EC 17545 AAAA TCZZA Ed 02...

Страница 43: ...Software 43 60 3EC 17545 AAAA TCZZA Ed 02 4 Speed Touch USB Software This chapter describes how to upgrade remove or repair the driver software Topic See Removing Driver Software 4 1 Upgrading Repair...

Страница 44: ...t does however not mean that all software is removed as well Therefor you must perform a removal of all software via your installation CD rom Proceed as follows 1 Unplug the from your PC s USB port No...

Страница 45: ...ll pop up to indicate the software removal process At the end of the process the following window pops up Click to finish the removal Result All related software and shortcuts are removed from your sy...

Страница 46: ...tware resides Therefor open a Run window and enter following path C Setup exe where C stands for the location where your upgrade software resides Or Insert the upgrade CD rom in the PC s CD rom drive...

Страница 47: ...dure 4 Speed Touch USB Software 47 60 3EC 17545 AAAA TCZZA Ed 02 3 Follow all the instructions When upgrading the driver software the installation process could slightly differ with the procedure desc...

Страница 48: ...es for download These upgrades are regularly updated and can be found at http www alcatel com http www alcateldsl com 1 Download the newest web upgrade software from the Internet to a location on your...

Страница 49: ...ice Provider Kbps Kilo bits per second LEDs Light Emitting Diodes MAC Medium Access Control MB Mega Byte Mbps Mega bits per second OAM Operations And Management OS Operating System PC Personal Compute...

Страница 50: ...Abbreviations 50 60 3EC 17545 AAAA TCZZA Ed 02...

Страница 51: ...ommon problems you may encounter when using the In most cases the described solutions will solve the problem However if the problem keeps persistent reinstallation after a removal of your hardware and...

Страница 52: ...SB hub s User Manual for more information Speed Touch USB is recognized by the installation wizard but installation failed Verify your PC is running Windows 98 Windows 98SE Windows ME or Windows 2000...

Страница 53: ...D Description Color Timing Color Timing Attaching and Configuring Red Green Flashing very short time Solid 2seconds Off Green Solid 2seconds Indicates that the device is attached Ready to con tinue Do...

Страница 54: ...SL LED is assigned to the upstream TX data channel towards the ADSL channel Both LEDs stay green When an ATM cell is processed in a channel the associated LED will go off for a short time During a ses...

Страница 55: ...Notices This appendix provides basic Safety Information on your Speed Touch product Prior to using the Speed Touch read this appendix carefully Follow all warnings and instructions marked on the produ...

Страница 56: ...C before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water for example near a bathtub wash bowl kitchen sink laundry tub in a wet...

Страница 57: ...uid has been spilled into the product If the product has been exposed to rain or water If the product does not operate normally If the product has been dropped or damaged in any way If the product exh...

Страница 58: ...TCZZA Ed 02 C 2 European Community Declaration of Conformity Products with the marking comply with both EMC and Low Voltage Directives issued by the Commission of the European Community A copy of the...

Страница 59: ...designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See Appendix NO TAG Hardware Reference for details The Ringer Equivalenc...

Страница 60: ...Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communication Le pr sent appareil num rique n met pas de...

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