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INTRODUCTION

Your telephone is designed to give you flexibility in use, and high 

quality performance. To get the most from your new telephone, 

we suggest that you take a few minutes right now to read through 

this User’s Tips.

If you have any questions or problems, consult the 

Troubleshooting Tips for the solution.

PARTS CHECKLIST

Your package should contain the following items:

        Base              Handset         Coiled cord          Line cord

 

INSTALLATION AND SETUP

Your telephone can be mounted on the wall or placed on a table. 

After you decide which type of installation you want, refer to the 

appropriate installation diagram.

BEFORE YOU BEGIN

MODULAR JACK REQUIREMENTS

You need a RJ11C type modular jack, which is the most 

common type of phone jack and might look like one 

pictured here. If you don’t have a modular jack, call 

your local phone company to find out how to get one 

installed.

                                                                                                

                                         Modular telephone line jack

DESKTOP INSTALLATION

1.  Adjust the 

RINGER

 volume switch to the desired setting.  

     Default setting is 

HI

.

2.  Set the 

PULSE/TONE

 switch to 

TONE

 if you use Touch-Tone 

     Service;Set it to 

PULSE

 if you have rotary service. Default 

     setting is 

TONE

.

3.  Set the Flash time switch (600ms, 300ms, 100ms) to the 

     appropriate setting. Default setting is 

600ms

4.  Plug the handset cord into the handset, and into the telephone

     jack on the left side of the unit.  

5.  Plug the telephone line cord into a modular jack (RJ11C) and

     into the LINE jack on the back of the unit.

6. Place the handset to base cradle.

WALL MOUNT INSTALLATION 

The telephone can be mounted on a wall phone plate (not 

included).

1.   Adjust the wall mount knob on cradle of base of apply to wall

      mount.

2.  Place the base to the wall mount plate.

3.  Plug the handset cord into the handset and into the unit, and

     then hang up the phone. 

                                                                  

                                                                                         

USING FEATURES

MAKING A CALL

1. Lift the handset and wait for a dial tone. 

2. Dial the telephone number using the keypad. 

RECEIVING A CALL

Lift the handset to answer the call.

RINGER VOLUME CONTROL

Use the 

RINGER

 volume switch on the back of the base to adjust 

the volume of the ringer.

FLASH BUTTON

Press the FLASH button instead of using the hook switch to 

activate customer calling services such as call waiting or call 

transfer, which are provided by your local phone company.

REDIAL BUTTON

Redial the last number you called by pressing the 

REDIAL

 button 

after you get a dial tone. Maximum digits of redial is 32.

TROUBLESHOOTING TIPS

PROBLEM

SOLUTION

No dial tone

Can’t dial out

• Check hook switch to make sure it pops up. 

• Make sure TONE/PULSE is set to correct position. 

• Unplug the phone, wait 30 seconds, and plug

    the phone back in.

Phone doesn’t  

ring

• Check phone line cord.

• Could have too many phones on one line. (The 

   total REN of all phones should not be greater than

   the maximum REN for your area, Usually 5.)

CARE AND MAINTENANCE

To keep your phone working and looking good, please follow these 

guidelines:

• Avoid putting near heating appliances and devices that generate

   electrical noise (for example, motors and fluorescent lamps).

• DO NOT expose to direct sunlight or moisture.

• Avoid dropping and other rough treatment of the unit.

• Never use a strong cleaning agent or abrasive powder because

   this will damage the finish. 

• Retain the original package in case you need to return is at a

   later date.

            

Used equipment must be disposed of in compliance 

with current environmental protection regulations. You 

should return it to your reseller or dispose of it in an 

approved recycling centre.  

Wall plate

4

5

3

2

1

6

180

Flash button

Redial button

Model ALCATEL T20-EX

A/W NO.:10000448 Rev.1 (EN)

12-02

Printed in China

USER’S GUIDE

ATLINKS Europe, 22 quai Gallieni 92150 Suresnes-France

Alcatel Logo and Alcatel name are tradmarks of Alcatel Lucent and used under license by Atlinks.

ALCATEL 20

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