Handset Key Description
Voicemail Notification Key
Release Key
Mute Key (Automatic Answer for Headsets)
Menu Scroll Keys and Confirmation Key
Redial Key
Hands free / Loudspeaker Key
Information (Help) Key
Volume Up / Increase Contrast
Volume Down / Decrease Contrast
Automatic wrap-up: When the agent ends a call the
system will put them into wrap up to prevent further
calls coming through. The agent can press the wrap
up key to bypass this timer. The screen will show
wrap up with a block next to it.
Pause: The agent will then have a pause period
before they receive the next call.
Unavailable:
Press the „Unavailable
‟
key in the display, the screen
will then offer them various reasons for
withdrawing, one of these must be selected e.g.
Lunch / Toilet / Absent etc. The agent must then
press their release key
The screen will show
Agent Unavailable.
Re-Enter the group:
Press the „Unavailable
‟
key in the display and then
press the release key
Touch Tone Dialling – When on a call, press the
down arrow
on your handset and select “Send
DTMF”. This will enable you to make your selection
e.g. 1 for sales etc.
Issue 4 10.11.14
Alcatel Omni Enterprise
4068/4038/4039
Call Centre Agent
Quick Guide
