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8018 DeskPhone

 

 

 

 

8AL90331ENAAed01

 

 

44 /

46 

 

9.9  Supervisor station 

  A supervisor can consult the messages left in the voice mailboxes of the call centre groups 

(maximum 8 groups) using the function keys on a Deskphone. 

A supervisor can also perform the agent function from the same set. 

9.10 Supervising group mailboxes 

– Supervisor station 

Consulting the messages: 

When a message is left in a group mailbox, the voice mail present indicator associated with the 
supervision key flashes. 

  Press the supervision key. 

  Follow the instructions of the voice guide. 

When a mailbox is consulted by a supervisor, the other supervisors cannot access it. 

Supervision keys for group mailboxes and positioning on the sets: 

  Access the Perso page to display the positioning of the supervision keys on the sets. 

 

 

Содержание OpenTouch 8018

Страница 1: ...OmniPCX Office Rich Communication Edition 8018 DeskPhone User Manual 8AL90331ENAAed01 1617...

Страница 2: ...atisfaction This model offers enhanced ergonomical features for more effective communication This manual describes the services offered by the 8018 DeskPhone connected to an OmniPCX Office RCE system...

Страница 3: ...2 9 FILTERING CALLS USING THE VOICE MAILBOX 16 2 10 REDIALING 16 2 11 REQUESTING AUTOMATIC CALLBACK IF INTERNAL NUMBER IS BUSY 16 2 12 CANCELLING AN AUTOMATIC CALLBACK 16 2 13 RECEIVING INTERCOM CALLS...

Страница 4: ...2 FORWARDING CALLS TO ANOTHER NUMBER IMMEDIATE FORWARD 30 6 3 FORWARDING YOUR CALLS TO YOUR VOICE MESSAGE SERVICE 30 6 4 WHEN YOU RETURN CONSULT RECORDED MESSAGES 30 6 5 ACTIVATEDISABLE THE PERSONAL...

Страница 5: ...YOU ARE ON 40 8 14 LOCK UNLOCK YOUR TELEPHONE 40 8 15 ACTIVATING DEACTIVATING FORCED HEADSET MODE 41 8 16 INSTALLING A USB ACCESSORY HEADSET HANDSFREE LOUDSPEAKER 41 8 17 CONTACTING YOUR ADMINISTRATOR...

Страница 6: ...rnet connector PC DC power jack for an external power adaptor RJ9 connector for a corded handset Add on module connector USB connector for headset Handset Loudspeaker LED Flashing green Arrival of a n...

Страница 7: ...and programmable call keys Info page Contains information on the telephone and the status of its functions name telephone number number of messages activation of transfer function appointment reminder...

Страница 8: ...abel Inserting the phone label Insert the phone label from the top end making sure it is placed correctly behind the notches Put the protective cover back in the same way 1 6 Status icons Call icons I...

Страница 9: ...e is in idle state Last number redial short press Call back one of the last 8 numbers dialed long press 1 8 Preprogrammed keys The 8018 DeskPhone uses 3 preprogrammed keys to access some features In t...

Страница 10: ...call on hold arrival of new call When a call is in progress use the left right navigator to look at held or incoming calls All features are accessible while the call is displayed on the screen Use the...

Страница 11: ...nge the setting so that you don t have to enter a password each time you want to access the messaging portal features Access the messaging portal Enter your password if required Config Authentication...

Страница 12: ...gs including unanswered answered incoming and or outgoing calls All tab Consulting missed calls Using the left right navigator key select the Missed tab Unacknowledged calls are in bold characters Usi...

Страница 13: ...calls are acknowledged Delete all call logs Press the associated softkey Press the associated softkey Press or select OK to confirm All call logs are deleted 2 3 Making a call Use one of the followin...

Страница 14: ...e end of the conversation terminate the call Call in progress During a conversation Press and release You are in hands free mode During a conversation you can lift the receiver without terminating the...

Страница 15: ...names o Select the name of the person you wish to call o Modify the search Call your contact using the company phone number Press the key associated with the company phone number Call your contact usi...

Страница 16: ...ialed redial short press Last number redial Call back on the last 10 numbers dialed long press Select the number to redial from the last 50 dialed numbers or Start the call You can also access this fe...

Страница 17: ...deactivate Terminal idle The corresponding LED goes out 2 14Sending DTMF signals During a conversation you sometimes have to send DTMF signals such as with a voice server an automated attendant or a...

Страница 18: ...ontact card opens and displays information about the contact last name and first name several phone numbers Office mobile home email address instant message address and the company name Scroll through...

Страница 19: ...voice message Access the messaging portal Enter your password if required Select the voicemail feature by pressing the associated softkey Using the left and right navigation keys access one of the fol...

Страница 20: ...to call the sender of the instant message When a message is read the status of the message changes from unread to read on both sides on the recipient side and the sender side You can use the filter ke...

Страница 21: ...ct the No in the last ten issued Perso page Programmed line key The first call is on hold Cancel your second call Use one of the following On hook the handset Hang up key If in handsfree mode Recover...

Страница 22: ...to take the call Lift the receiver Start call key You are in conversation with your first caller again If you make an error hang up your telephone will ring and you will recover your first call 3 3 Sw...

Страница 23: ...Confer You are in conference mode Cancel the conference Conf You can talk to the second caller and the first one is on hold Hang up on all caller Use one of the following Hang up On hook the handset...

Страница 24: ...internal conversation Your caller s line is busy If the number is not protected and if authorised you can intrude into the call Intrusion Same key to exit Intrusion Protection against intrusion Press...

Страница 25: ...his number must have been defined previously by the system administrator 4 2 Join a Meet me conference Once set up by the conference master the participants can join the Meet me conference 5 participa...

Страница 26: ...or during system configuration You can program the key with the corresponding code managed by the administrator From the manager or assistant telephone Filter programmed key Incoming calls are filtere...

Страница 27: ...ephone within a group can always be called by using its own number 5 6 Calling an internal caller on his her pager This feature is accessible via a programmed key The programmed key is generally creat...

Страница 28: ...b to consult new or all messages Using the up and down navigation keys position the cursor on the voice message you want to send Select the message to send Sendcopy Enter the destination number Sendme...

Страница 29: ...ers of a station group A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group Off hook Number of broadcast group Speak you have 20 seconds Hang up The mes...

Страница 30: ...s acknowledged You can also select the destination number of the forward through the redial feature or the individual repertory You can make calls but only the destination number can call you 6 3 Forw...

Страница 31: ...tkey Press the associated softkey 6 5 Activatedisable the personal assistant Reach the Menu page Settings Assistant On or Off Activate or deactivate the assistant 6 6 Personal assistant reaching you w...

Страница 32: ...edged 6 9 Diverting all group calls You can forward all your group calls to another internal number Group calls forwarding programmed key Enter the destination number Forward is acknowledged 6 10Cance...

Страница 33: ...can select the message to send by its number by selecting the option Gotomessage The 27 standard messages are shown below 1 Call me back 15 Meeting on ___ 2 Call me back tomorrow 16 Meeting on ___ at...

Страница 34: ...t messages Clear Erase message Call Call back sender of message SendTxtMsg Sending a written message to an internal caller Savetorep Save the sender s number in your directory Terminate consultation 6...

Страница 35: ...lls to business account numbers Reach the Menu page Settings My services Consultation Additional services Business account code Number of business account Number required 7 2 Finding out the cost of a...

Страница 36: ...eplace the greeting message by a personal message Reach the Menu page Settings Mailbox You can listen to the greeting customize the greeting and set the default greeting Listen Recordname Default You...

Страница 37: ...your choice 16 tunes End Adjusting the ringer volume Volume Select the volume you want 10 levels End Activate deactivate silent mode Silent ON OFF activate deactivate End Activate deactivate meeting m...

Страница 38: ...ettings Options Language Select the language of your choice 8 8 Program the keys for the Perso page You can program keys of the perso page Access the Perso page using the navigator If the key is not p...

Страница 39: ...Modify a programmed key on perso page Prog perso page Access the perso page if necessary Select the programmed key to modify Enter the name Enter the number 8 11 Delete a programmed key Reach the Menu...

Страница 40: ...the programmed time your phone rings If your calls are forwarded to another terminal the forward is not applied to the reminder call To cancel your reminder request Reach the Menu page Appointmt Temp...

Страница 41: ...lect the accessory type in the audio settings Reach the Menu page Settings Phone USB plug Select the type of device connected to the USB o Headset o External hands free o External loudspeaker 8 17Cont...

Страница 42: ...Agent set Select the ACD application Login Select the agent and validate Depending the displayed information enter your password or confirm ACD application welcome screen is displayed 9 3 ACD applicat...

Страница 43: ...eys on the set or using the Agent Assistant agent software on PC if available 9 5 Changing the operating status of the set Agent set Changing using codes all sets The operating status change codes are...

Страница 44: ...ising group mailboxes Supervisor station Consulting the messages When a message is left in a group mailbox the voice mail present indicator associated with the supervision key flashes Press the superv...

Страница 45: ...e and microphone Avoid using phones other than cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the device in environments where there is...

Страница 46: ...ed to be compliant without testing of the specific absorption rate SAR User Instructions Only use the handset in temperatures between 5 C to 45 C 23 F to 113 F This product is intended for use in an i...

Страница 47: ...messages activation of transfer function appointment reminder etc Transfer icon press the key next to this icon allows you to program or change the transfer function Navigation OK key Use to validate...

Страница 48: ...u automatically recover the first call Transferring a call You are in conversation with one caller Call a second contact Transfer the call Conference Call the first contact Call the second contact Con...

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