HD10A-Plus v1.0r1
www.aja.com
18
Warranty Information
Limited Warranty
AJA Video warrants that this product will be free from defects in materials and
workmanship for a period of five years from the date of purchase. If a product proves to
be defective during this warranty period, AJA Video, at its option, will either repair the
defective product without charge for parts and labor, or will provide a replacement in
exchange for the defective product.
In order to obtain service under this warranty, you the Customer, must notify AJA Video
of the defect before the expiration of the warranty period and make suitable
arrangements for the performance of service.The Customer shall be responsible for
packaging and shipping the defective product to a designated service center nominated
by AJA Video, with shipping charges prepaid. AJA Video shall pay for the return of the
product to the Customer if the shipment is to a location within the country in which the
AJA Video service center is located. Customer shall be responsible for paying all shipping
charges, insurance, duties, taxes, and any other charges for products returned to any
other locations.
This warranty shall not apply to any defect, failure or damage caused by improper use or
improper or inadequate maintenance and care. AJA Video shall not be obligated to
furnish service under this warranty a) to repair damage resulting from attempts by
personnel other than AJA Video representatives to install, repair or service the product,
b) to repair damage resulting from improper use or connection to incompatible
equipment, c) to repair any damage or malfunction caused by the use of non-AJA Video
parts or supplies, or d) to service a product that has been modified or integrated with
other products when the effect of such a modification or integration increases the time
or difficulty of servicing the product.
THIS WARRANTY IS GIVEN BY AJA VIDEO IN LIEU OF ANY OTHER WARRANTIES, EXPRESS
OR IMPLIED. AJA VIDEO AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AJA VIDEO’S
RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE WHOLE AND
EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR ANY INDIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER AJA VIDEO OR
THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.
