9
6.
Appendix: FAQ
Why is there no video output?
Please verify your dip switch configuration and see if you are using the corresponding output. When using
HDMI/VGA with a TV set, typically 16:9 ratio works better; when using with a computer monitor, 4:3 works
better.
What video output can work simultaneously?
VGA & HDMI can output simultaneously. If player switch to composite out, then composite will be the only
available video out.
After auto-adjustment, my monitor appears shifted in 16:9 mode
Some monitors do not work well with 16:9 format (they work fine in 4:3 and 16:10). In this case, please manual
adjust your monitor.
Why does my player not work with 480p (640x480) video?
When players' output is set to 16:9, playing 640x480 video may cause player output to flicker. Recommended
resolution for 16:9 (wide) content is 720x400.
If both Ethernet & WiFi are available, which connection will take priority?
When Ethernet is not available or disconnected, system will try to use WiFi connection. If both connections are
available, Ethernet will take priority for data transfer.
What is the maximum file size for a single video file?
The maximum video file size for the XMP-120 is 2GB, even when using a larger SD card. Recommend file size is
1850MB or less.
How do I manage the playback of contents?
The XMP-120/130 is designed to be interoperable with leading 3
rd
party management software solutions or via
SMIL open standard commands.
Why won’t some media files play
properly?
The video data bit-rate may be higher than the recommended bit rate.
The video data bit-rate is the amount of video or audio data used per second to store or play the contents,
usually expressed in Mbps (mega-bits per second). Video encoded with excessive bit-rates will not playback
smoothly in the media player, likely due to storage i/o bottleneck.
Visit www.digisignage.com for compatible media format presets.
The media playback looks different on a PC compared to the media player’s screen. (Wrong aspect
ratio)
The XMP-120 will always stretch contents to wide-screen aspect ratio (approx. 16:9), regardless of the
native
resolution
of the video source. If you format your video for 16:9 (wide) in your editor, the output should be
correct regardless of the encoding resolution.
There are 2 major aspect ratios (width-to-height ratios) for video content, but many kinds of displays. If you
play 4:3 video on a 16:9 display (or vice versa), a circle becomes oval, and the picture takes on a squeezed or
stretched look. To avoid this distorted look, adding black bars are a common technique.
Some JPEG images cannot be played in the media player.
Progressive JPEG are not supported. Please convert to baseline JPEG for maximum compatibility.
JPEG images can be either of 2 types: baseline or progressive compression. Baseline JPEG offers greatest
compatibility, while progressive JPEGs are suitable for web site images. Progressive images are downloaded
and displayed “progressively,” being rendered more clearly as more data is received over the internet.
Dedicated media player and embedded systems are usually incompatible with the latter type. Make sure to
save images as baseline JPEG in your photo editor, or resave them as baseline JPEGs using free tools such as
Paint.net (
Does the media player support video streaming?
No, all media files are designed to play from local storage (built-in flash, SD card, or CF card).