Troubleshooting
Problem:
Excessive noise
Solution:
1.
The water tank is not attached correctly. Properly insert
water tank to base of unit.
2.
The product is on an unstable surface. Place product
on a sturdy, flat surface.
3.
The water tank does not have enough water. Fill water
tank with water.
See initial setup.
Problem:
Product is not working properly
Solution:
1.
The product is not connected to power. Plug product
into a wall outlet and press the power button.
2.
The water tank does not have enough water. Fill water
tank with water.
See initial setup.
3.
The water tank has too much water. Remove excess
water from tank.
4.
Filter may be excessively dirty. Replace filter as needed.
Problem:
Abnormal mist smell
Solution:
1.
The unit is new. Remove tank cover and let water tank air
out for 12 hours in a dry, cool space.
2.
The water is dirty or has been sitting in unit too long. Clean
water tank and add fresh, clean water
. See maintenance
instructions.
Problem:
Not enough mist coming out
Solution:
1.
There is too much calcium and magnesium build-up.
Clean the synthetic wick and unit.
See
maintenance instructions.
2.
Water is dirty or has been sitting in unit too long. Clean
water tank and add fresh, clean water.
See initial setup.
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