Troubleshooting Guide
PROBLEM:
Power Light is OFF
POSSIBLE CAUSES
a. Unit is not plugged in
b. No power at outlet
c. No water in reservoir
POSSIBLE SOLUTIONS
a. Plug in power adapter
b. Check circuits, fuses,
try a different outlet
c. Press the POWER button to turn
the power on.
d. Use only DC24V power adapter (included)
e. Place water bottle on and wait up to 10 minutes
PROBLEM:
Weak or No mist output
POSSIBLE CAUSES
a. No water in reservoir
b. Unit is not leveled
c. White Dust on Nebulizer and/or
Water Sensor
d. Blower not operating
e. Water temperature too low
f. Wrong power adapter
g. Nebulizer not operating
POSSIBLE SOLUTIONS
a. Place water bottle on and wait up to 10 minutes
b. Place unit on level surface.
c. Clean Humidifier per instructions.
d. Ensure water in reservoir is adequate to
immerse the Water Sensor.
e. Set output to High and wait for
10 – 15 minutes.
f. Use only DC24V power adapter (included)
g. See Warranty
PROBLEM:
Peculiar Odor
POSSIBLE CAUSES
a. If new unit
b. Dirty water bottle or old water in unit
c. Old bottle
POSSIBLE SOLUTIONS
a. Rinse water reservoir and let air dry
b. Empty old water and clean water reservoir per
instructions.
c. Change to new water bottle
PROBLEM :
White Dust on unit or nearby furniture
POSSIBLE CAUSE
Hard water used
POSSIBLE SOLUTION
Use filtered, distilled, cold boiled or bottled water
PROBLEM:
Condensation forms
around humidifier or windows
POSSIBLE CAUSES
a. Mist output is set too high
for room size
b. Direction of mist nozzle
POSSIBLE SOLUTIONS
a. Decrease mist output
b. Change direction of mist nozzle
PROBLEM:
Water is leaking
POSSIBLE CAUSES
a. Bottle adapter is not properly attached
b. Water bottle not properly attached
c. Unit is not on level surface
POSSIBLE SOLUTIONS
a. Follow item #2 on “attaching the water bottle”
b. Follow item #4 on “attaching the water bottle”
c. Place on level surface
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