Troubleshooting
7
Problem
Solution
My device will not connect
to the humidifier.
Bluetooth is not on: On your smartphone go to Settings and
turn Bluetooth on, then follow the instructions on the
Bluetooth section.
The smartphone is out of range: Move the smartphone closer
to the humidifier - depending on your surroundings, your
device will stay connected up to 75 feet.
A different device is connected: Disconnect the device and
re-connect with another.
Weak or no mist output.
The water in the unit is too cold: Replace with cool but not
cold water or set output to High and wait 10-15 minutes.
The surface of the Ultrasonic Nebulizer is dirty: Clean
Ultrasonic Nebulizer. (see pg. 6 “White Dust Cleaning”)
Ultrasonic Nebulizer is not working: See Warranty.
Air Holes in Lid are blocked: Do not cover or block air holes.
White dust is forming on
nearby furniture.
Hard tap water may deposit a certain amount of dust. Visit our
website (www.Air-Innovations.com) to purchase Humidifier
Demineralization Filters or use distilled water.
Water is leaking.
Water Tank Installation: Make sure the tank is correctly
attached. (see pg. 4 “Filling the Water Tank”)
Humidifier is not on a level surface: Place on level surface.
Condensation is forming
around humidifier or
windows.
Mist output level is too high for room size: Decrease the mist
output.
Direction of Rotating Mist Nozzle: Change direction of nozzle.
4 LED lights continuously
flash for more than one
minute.
Unit is in Alert Mode: Unplug and restart the humidifier;
if problem continues, call our Customer Service Center for
assistance.
Missing parts.
Call us toll free at: 844-600-1370, Monday thru Friday
8:30am to 5pm EST.
Please reference model: MH-906
