Troubleshooting
PROBLEM:
Power Light is OFF
POSSIBLE CAUSES
a. Unit is not plugged in
b. No power at outlet
POSSIBLE SOLUTIONS
a. Plug in power cable
b. Check circuits, fuses,
try a different outlet
c. Turn the Mist Control ON
PROBLEM:
Weak or No mist output
POSSIBLE CAUSES
a. No water in tank
b. Unit is not leveled
c. White Dust on Ultrasonic Nebulizer
and/or Water Sensor
d. Blower not operating
e. Water temperature
too low
f. Ultrasonic Nebulizer not operating
POSSIBLE SOLUTIONS
a. Fill tank with water and wait 10 – 15 minutes
b. Place unit on level surface.
c. Clean Humidifier per instructions.
d. Ensure water in Base is adequate to immerse the
Water Sensor.
e. Set output to High and wait for
10 – 15 minutes.
f. See Warranty
PROBLEM:
Peculiar Odor
POSSIBLE CAUSES
a. If new unit
b. Dirty Water Tank or old water in tank
c. Minerals in well water or hard water
POSSIBLE SOLUTIONS
a. Rinse Water Tank and Base and let air dry
b. Empty old water and clean Water Tank per
instructions.
c. Use filtered, distilled, cold boiled or bottled water
PROBLEM:
White Dust on unit or nearby furniture
POSSIBLE CAUSE
a. Hard water used
POSSIBLE SOLUTION
a. Use filtered, distilled, cold boiled or bottled water
PROBLEM:
Condensation forms
around humidifier or windows
POSSIBLE CAUSES
a. Mist output is set too high
for room size
b. Direction of mist nozzle
POSSIBLE SOLUTIONS
a. Decrease mist output
b. Change direction of mist nozzle
PROBLEM:
Water is leaking
POSSIBLE CAUSES
a. Tank cap not properly attached
b. Water tank not properly attached
c. Unit is not on level surface
POSSIBLE SOLUTIONS
a. Follow item #4 on “filling the water tank”
b. Follow item #6 on “filling the water tank”
c. Place on level surface
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