8
Help and Troubleshooting
How to reset the language?
There are two ways to reset the language as shown below.
1. Find
(
Settings
) in the home menu and confirm it by pressing button
. Select the first (upper) option and press button
to confirm.
Scroll down and select the language you want to set.
2. Find
(
Settings
) in the home menu, enter and scroll down to the last
menu. Press button
to enter and choose the first (upper) option
which means "Yes" with button
to confirm and restore to factory
settings. And then the player will power on automatically and then you
can choose language again.
Can’t turn on the player; the screen of player goes
blank/black; the player is crashed or has a firmware bug.
1. Power off the player and try again.
2. Update the firmware. Please contact our customer service or check our
website at https://www.agptek.com/blog to download the firmware.
Can’t download files from computer.
1. Please confirm whether it’s connected properly;
2. Please check whether the storage space of the internal memory is full;
3. Please check whether the USB cable is damaged.
Can’t recognize the player when connected to the
computer via USB cable.
1. Reconnect it.
2. Restart the computer and reconnect it.
3. Connect your player to another USB port.
4. Charge the player for about 10 minutes first.
