TROUBLESHOOTING
Symptoms caused
Problem/error
Solution
No LEDs on.
The unit will not power up.
Check power supply voltage at intercom is 23.4v DC or more. Cable length from PSU to intercom
should be less than 25 feet and in 14 gauge for longer distances. See guide. Check the fuse.
No green CPU light
The unit powers up but is not
showing network reception
or will not respond to SMS.
A. This means the unit is not able to detect the network for some reason.
-Power off the unit, remove the SIM and check it in a mobile phone to verify it can make a call and
has calling credit if it is a Pay As You Go SIM.
-Disable any PIN code request if active on the SIM card.
-Check the SIM is a standard voice capable SIM. If you are unsure, contact your SIM card provider
to verify.
-Check the reception is medium or good. Poor reception is not sufficient.
-Power off, remove the SIM, use fine sand paper to lightly sand the SIM pads and contacts on the
GSM unit, lightly bend the contacts upwards so that they make better contact with the SIM and
try again.
-Check antenna is connected and does not have too many sharp bends on the antenna cable.
The caller ID function
does not work.
Incorrect programming or
poor signal
If your number is a private or number withheld, then it will not work.
-Ensure the number is programmed as you would normally dial it from another phone.
- Ensure you have adequate GSM signal at the intercom by sending *20# as a text.
The keypad has no
tones and/or no LEDs
The keypad may not be
properly connected to the
board.
Check the connections from the keypad to the board. If there is no LEDs the red and black power
cable may not be seated properly. If there is no tones from the keypad the white communications
cable may not be seated properly. In each of these instances try reseating them in their respective
ports.
7
INFORMATION
STORED KEYPAD CODES
NORM= Permanent
TEMP= Temporary
PLAN= Time restricted
ACTIVITY LOG
Use this to see who used the intercom
and when. Which pin codes were
used, who used caller ID, who
answered the call.
STORED PROX ID CODES
NORM=Permanent codes.
TEMP=Temporary codes.
PLAN=Time restricted codes.
SIGNAL STRENTH
Will reply with signal
range 1-31. Min
signal level should be
10 on 4G systems
STORED NUMBERS
I=Dial IN Caller number.
N = Message to follow
E = End of messages
Keycell Prime 7 4G
- Advanced GSM Keypad/Prox Reader
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on
our website:
WWW.AESGLOBALONLINE.COM
* ALWAYS TEST THE UNIT ON SITE
BEFORE
INSTALLATION TO AVOID RE-STOCKING FEE *
See full T&C’s on our website
Reset / Default Unit
1) Power off the unit. (approx 60 secs)
2) Make a link across the terminals
marked OPEN.
3) Switch on power
4) After several seconds the relay will
click.
5) The unit will then clear memory and
be defaulted
6) Remove the link and wait around 20
seconds.
Note:
Performing this process will
remove all current programming
including saved users & access codes.
This product is not a complete product until fully installed. It is therefore
considered a component part of an overall system. The installer is responsible to
check that the end installation complies with local regulatory requirements. This
equipment forms part of a “fixed installation”.
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat, Full Manuals, Customer
Helpline and more on our website:
+1 (321) 900 4599
24v DC IN
OPEN
Terminals
FCC ID : 2ALPX-PRIME7-4GQA
EUT : CellCOM Prime 7 4G
Test Model : PRIME7-PX-IMPK-PED/4GA
Additional Model No. PRIME7-IMP-PED/4GA, PRIME7-PX-IMP-PED/4GA, PRIME7-IMPK-PED/4GA, PRIME7-PX-IMPK-PED/4GA,
PRIME7-AB/4GA, PRIME7-PX-AB/4GA, PRIME7-ABK/4GA, PRIME7-PX-ABK/4GA
Grantee: Advanced Electronic Solutions Global LLC
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Output power listed is ERP below 1GHz for Part 22 and EIRP above 1GHz for Part 24. RF
exposure compliance is addressed for 1.1310 and 2.1091 MPE limits. The antenna(s) used
for this transmitter must be installed to provide a separation distance of at least 20 cm from
all persons.
End Users must be provided with transmitter operation conditions for satisfying RF exposure compliance.
Intercom
*21#
O11:987654321
012:123456789
I1:987654321
I2:123456789
I3:5559991234
I4:99955598767
Intercom
1234#26#
Norm:6897254836R1,
6548974581R2
Temp:
6989874154R1,
6989977415R1
Plan:6985332154R1
Intercom
*23#
0930-05/06/21-code-XX34-R1
1345-05/06/21-CID-543210
2034-04/06/21-user-55987
1632-04/06/21-code-XX89-R2
1244-04/06/21-code-XX98-R2
0840-04/06/21-CID-995555
2109-03/06/21-code-XX34
2101-03/06/21-code-XX89-R2
Intercom
*20#
Firmware:
Keycell Prime v2.1.2
Network mode:4G
Date:18/12/21
Signal level: 18
APN:
Intercom
1234#25#
Norm:1234,5555,
6565,4321
Temp:
4545,7878,9876
Plan:1010,4343
