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12. TROUBLESHOOTING

 WARNING!

Refer to Safety chapters.

12.1 What to do if...

 The oven does not turn on or does not heat up

 Possible cause

 Remedy

The oven is not connected to an electrical sup‐

ply or it is connected incorrectly.

Check if the oven is correctly connected to the

electrical supply.

The clock is not set.

Set the clock, for details refer to "Clock Func‐

tions" chapter, How to set: Clock functions.

The door is not closed correctly.

Fully close the door.

The fuse is blown.

Make sure the fuse is the cause of the prob‐

lem. If the problem recurs, contact a qualified

electrician.

The oven Child Lock is on.

Refer to "Menu" chapter, Submenu for: Op‐

tions.

 Components

 Description

 Remedy

The lamp is burnt out.

Replace the lamp, for details refer to "Care and

Cleaning" chapter, How to replace: Lamp.

Power cut always stops cleaning. Repeat cleaning if it's interrupted by power failure.

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Содержание BSE978330M

Страница 1: ...USER MANUAL EN User Manual Steam oven BSE978330M BSK978330B BSK978330M ...

Страница 2: ...ooter service and repair information www aeg com support Register your product for better service www registeraeg com Buy Accessories Consumables and Original spare parts for your appliance www aeg com shop CUSTOMER CARE AND SERVICE Always use original spare parts When contacting our Authorised Service Centre ensure that you have the following data available Model PNC Serial Number The information...

Страница 3: ... 1 Initial Cleaning 17 5 2 First connection 17 5 3 Wireless connection 17 5 4 Initial preheating 18 5 5 How to set Water hardness 18 6 DAILY USE 20 6 1 How to set Heating functions 20 6 2 How to set Steam heating function 20 6 3 How to set Assisted Cooking 21 6 4 Heating functions 22 6 5 Notes on Moist Fan Baking 24 7 CLOCK FUNCTIONS 25 7 1 Clock functions description 25 7 2 How to set Clock funct...

Страница 4: ...Rinsing 41 11 8 Drying reminder 42 11 9 How to use Drying 42 11 10 How to use Tank emptying 42 11 11 How to remove and install Door 42 11 12 How to replace Lamp 44 12 TROUBLESHOOTING 45 12 1 What to do if 45 12 2 How to manage Error codes 46 12 3 Service data 47 13 ENERGY EFFICIENCY 48 13 1 Product Information and Product Information Sheet 48 13 2 Energy saving 49 14 MENU STRUCTURE 50 14 1 Menu 50...

Страница 5: ...hildren of less than 8 years of age and persons with very extensive and complex disabilities shall be kept away from the appliance unless continuously supervised Do not let children play with the appliance and mobile devices with My AEG Kitchen Keep all packaging away from children and dispose of it appropriately WARNING Keep children and pets away from the appliance when it operates or when it co...

Страница 6: ...ken to avoid touching heating elements Always use oven gloves to remove or put in accessories or ovenware Use only the food sensor core temperature sensor recommended for this appliance To remove the shelf supports first pull the front of the shelf support and then the rear end away from the side walls Install the shelf supports in the opposite sequence Do not use a steam cleaner to clean the appl...

Страница 7: ...e appliance check if the oven door opens without restraint The appliance is equipped with an electric cooling system It must be operated with the electric power supply The built in unit must meet the stability requirements of DIN 68930 Cabinet minimum height Cabinet under the work top minimum height 578 600 mm Cabinet width 560 mm Cabinet depth 550 550 mm Height of the front of the appliance 594 m...

Страница 8: ... Use only correct isolation devices line protecting cut outs fuses screw type fuses removed from the holder earth leakage trips and contactors The electrical installation must have an isolation device which lets you disconnect the appliance from the mains at all poles The isolation device must have a contact opening width of minimum 3 mm Fully close the appliance door before you connect the mains ...

Страница 9: ...ousing unit or the floor Do not close the furniture panel until the appliance has cooled down completely after use 2 4 Care and cleaning WARNING Risk of injury fire or damage to the appliance Before maintenance deactivate the appliance and disconnect the mains plug from the mains socket Make sure the appliance is cold There is the risk that the glass panels can break Replace immediately the door g...

Страница 10: ... etc can be damaged by the high temperature Pyrolytic cleaning operation of all Pyrolytic Ovens and can be also a source for low level harmful fumes Fumes released from all Pyrolytic Ovens Cooking Residues as described are not harmful to humans including children or persons with medical conditions 2 6 Steam Cooking WARNING Risk of burns and damage to the appliance Released Steam can cause burns Be...

Страница 11: ...pliance from the mains supply Cut off the mains electrical cable close to the appliance and dispose of it Remove the door catch to prevent children or pets from becoming trapped in the appliance 11 60 SAFETY INSTRUCTIONS ...

Страница 12: ...Water drawer 4 Socket for the food sensor 5 Heating element 6 Lamp 7 Fan 8 Descaling pipe outlet 9 Shelf support removable 10 Shelf positions 3 2 Accessories Wire shelf For cookware cake tins roasts Baking tray For cakes and biscuits Grill Roasting pan To bake and roast or as a pan to collect fat 12 60 ...

Страница 13: ...ng and grilling Use the trivet only with the Grill Roasting pan Food sensor To measure the temperature inside food Telescopic runners For inserting and removing trays and wireshelf more easily 13 60 PRODUCT DESCRIPTION ...

Страница 14: ...f the oven 4 Rotary knob To operate the oven 5 To turn on the selected function 6 To turn off the selected function Hold Press Hold and turn Turn on the main screen Confirm a setting or enter the selected submenu Adjust settings and navigate through the menu 4 2 Display 200 C 12 30 After turning on the display shows the main screen with the heating function and the default temperature 14 60 ...

Страница 15: ...ng functions G Timer Options H Timer I Food sensor selected models only Display indicators Sound alarm function indicators when the set time of cooking ends the signal sounds The function is on The function is on Cooking stops automatically Sound alarm is off Timer indicators The timer starts at a lat er time The timer starts after closing the oven door To cancel the setting The timer starts when ...

Страница 16: ...Wi Fi indicator the oven can be connected to Wi Fi Wi Fi connection is turned on 16 60 HOW TO TURN OVEN ON AND OFF ...

Страница 17: ...he first connection You have to set Language Display brightness Buzzer volume Water hardness Time of day Wireless connection 5 3 Wireless connection To connect the oven you need Wireless network with the Internet connection Mobile device connected to your wireless network Download the Mobile App and follow the instructions for the next steps Step 1 Turn on the oven Step 2 Select Menu Settings Conn...

Страница 18: ...reheating Make sure that the room is ventila ted 5 5 How to set Water hardness When you connect the oven to the mains you have to set the water hardness level Use the test paper or contact your water supplier to check the water hardness level Step 1 Step 2 Step 3 Step 4 Put the test paper into water for about 1 sec Do not put the test paper under running water Shake the test paper to remove the ex...

Страница 19: ...sification Adjust the water hardness level according to the table Water hardness Test paper Calcium de posit mmol l Calcium de posit mg l Water classi fication Level dH 1 0 7 0 1 3 0 50 soft 2 8 14 1 4 2 5 51 100 moderately hard 3 15 21 2 6 3 8 101 150 hard 4 22 3 9 151 very hard When the tap water hardness level is 4 fill the water drawer with still bottled water 19 60 BEFORE FIRST USE ...

Страница 20: ...perature settings Step 6 Turn and press the knob to set temperature Step 7 Press Food Sensor you can plug the sensor at any time before or during cooking press to turn off the heating function Step 8 Turn off the oven Take a shortcut 6 2 How to set Steam heating function Step 1 Turn on the oven Step 2 Select Press the knob to set the steam heating function Step 3 Select Press the knob to set the t...

Страница 21: ...e the signal sounds Step 9 When the water drawer runs out of water the signal sounds Refill the water drawer The signal sounds at the end of the cooking time Step 10 Turn off the oven Step 11 Empty the water drawer after cooking ends Refer to Care and Cleaning chapter Tank emptying Step 12 Residual water can condensate in the cavity After cooking carefully open the door When the oven is cold dry t...

Страница 22: ...of food and to toast bread Turbo Grilling To roast large meat joints or poultry with bones on one shelf position To make gratins and to brown True Fan Cooking To bake on up to three shelf positions at the same time and to dry food Set the temperature 20 40 C lower than for Conventional Cooking Frozen Foods To make convenience food e g french fries potato wedges or spring rolls crispy Conventional ...

Страница 23: ...erving To preserve vegetables e g pickles Dehydrating To dry sliced fruit vegetables and mushrooms Plate Warming To preheat plates for serving Defrost To defrost food vegetables and fruit The defrosting time depends on the amount and size of the frozen food Au Gratin For dishes such as lasagna or potato gratin To make gratins and to brown Slow Cooking To prepare tender succulent roasts Keep Warm T...

Страница 24: ...at food directly on a plate You can reheat more than one plate at the same time using differ ent shelf positions Bread Baking Use this function to prepare bread and bread rolls with a very good pro fessional like result in terms of crispiness colour and crust gloss Dough Proving To speed up the rising of the yeast dough It prevents dough surface from drying and keeps the dough elastic 6 5 Notes on...

Страница 25: ...o set a countdown Maximum is 23 h 59 min This function has no ef fect on the operation of the oven Start criteria Comment The timer starts when you turn it on The timer starts after closing the door The timer starts when cooking starts The timer starts when the oven reaches the set temperature The timer starts at a specific time 7 2 How to set Clock functions How to set the clock Step 1 Select Tim...

Страница 26: ...elect Press the knob Step 3 Select Start criteria Press the knob Step 4 Select End action Press the knob How to delay start and end of cooking Step 1 Select Press the knob Step 2 Select Start criteria At a later time Press the knob Step 3 Turn the knob to set the start time Press the knob Step 4 Turn the knob to set the end of cooking Press the knob Step 5 Select End action Press the knob How to d...

Страница 27: ...ow to extend cooking time When 10 of cooking time is left and the food seems not to be ready you can extend cooking time You can also change the oven function Step 1 Select Timer Step 2 Select preferred time icon to extend cooking time and press the knob to confirm Step 3 Also you can select the preferred heating function and press the knob to change it 27 60 CLOCK FUNCTIONS ...

Страница 28: ...h the shelf between the guide bars of the shelf support Baking tray Deep pan Push the tray between the guide bars of the shelf support Wire shelf Baking tray Deep pan Push the tray between the guide bars of the shelf support and the wire shelf on the guide bars above 8 2 Using telescopic runners Do not oil the telescopic runners Make sure you push back the telescopic runners fully in the oven befo...

Страница 29: ...n together Place the wire shelf and the deep pan to gether on the telescopic runner 8 3 Using Trivet and Grill Roasting pan WARNING Be careful when you remove the accessories from a hot oven There is a risk of burns You can use the trivet to roast larger pieces of meat or poultry on one shelf position 29 60 HOW TO USE ACCESSORIES ...

Страница 30: ...o the oven on the necessary shelf position 8 4 Food Sensor Food Sensor measures the temperature inside the food You can use it with every heating function There are two temperatures to be set The oven temperature minimum 120 C The core temperature For the best cooking results Ingredients should be at room temperature Do not use it for liquid dishes During cooking it must remain in the dish The ove...

Страница 31: ...p of Food Sensor should not touch the bottom of a baking dish Cover Food Sensor with the remaining ingredients Step 4 Plug Food Sensor into the socket at the front of the oven The display shows the current temperature of Food Sensor Step 5 select and press the knob to set the core temperature of the sensor Step 6 Press the knob to set the preferred sensor option Sound alarm when food reaches the c...

Страница 32: ...nsor plug from the socket and remove the dish from the oven WARNING There is a risk of burns as Food Sensor becomes hot Be careful when you unplug it and remove it from the food Take a shortcut 32 60 HOW TO USE ACCESSORIES ...

Страница 33: ...knob to select the position of the setting Step 5 Press the knob to add the setting to the list of Favourites 9 2 Automatic switch off For safety reasons the oven turns off after some time if a heating function works and you do not change any settings C h 30 115 12 5 120 195 8 5 200 245 5 5 250 maximum 3 The Automatic switch off does not work with the functions Light Food sensor End time Slow Cook...

Страница 34: ... one For more cooking recommendations refer to cooking tables on our website To find the Cooking Hints check the PNC number on the rating plate on the front frame of the oven cavity 10 2 Moist Fan Baking For the best results follow suggestions listed in the table below C min Sweet rolls 16 pieces baking tray or dripping pan 180 2 25 35 Swiss Roll baking tray or dripping pan 180 2 15 25 Whole fish ...

Страница 35: ...izza pan Baking dish Ramekins Flan base tin Dark non reflective 28 cm diameter Dark non reflective 26 cm diameter Ceramic 8 cm diameter 5 cm height Dark non reflective 28 cm diameter 10 4 Cooking tables for test institutes Information for test institutes Tests according to EN 60350 IEC 60350 BAKING ON ONE LEVEL Baking in tins C min Fatless sponge cake True Fan Cooking 140 150 35 50 2 Fatless spong...

Страница 36: ...hort bread Pastry strips preheat the empty oven Conventional Cooking 160 20 30 Small cakes 20 per tray preheat the empty oven True Fan Cooking 150 20 35 Small cakes 20 per tray preheat the empty oven Conventional Cooking 170 20 30 MULTILEVEL BAKING Biscuits C min Short bread Pastry strips True Fan Cooking 140 25 45 1 4 Small cakes 20 per tray preheat the empty oven True Fan Cooking 150 23 40 1 4 3...

Страница 37: ... min Fatless sponge cake True Fan Cooking 160 35 50 1 4 GRILL Preheat the empty oven for 5 minutes Grill with the maximum temperature setting min Toast Grill 1 3 5 Beef steak turn halfway through Grill 24 30 4 37 60 HINTS AND TIPS ...

Страница 38: ...oth after each use Accessories Clean all accessories after each use and let them dry Use a soft cloth with warm water and a mild detergent Do not clean the accessories in a dishwash er Do not clean the non stick accessories using abrasive cleaner or sharp edged objects 11 2 How to remove Shelf supports Remove the shelf supports to clean the oven Step 1 Turn off the oven and wait until it is cold S...

Страница 39: ... Put the baking tray on the first shelf position to collect water from the water tank Press the knob to start water tank emptying Step 4 When the tank emptying ends remove the baking tray and removable shelf supports Wipe the oven cavity and the inner door glass with a soft cloth Press the knob to con tinue cleaning Step 5 Select the cleaning mode Press the knob to confirm Option Cleaning mode Dur...

Страница 40: ...100 min Step 1 Place the deep pan on the first shelf position Step 2 Pour 250 ml of the descaling agent in the water drawer Step 3 Fill the remaining part of the water drawer with water to the maximum level until the signal sounds or the display shows the message Step 4 Select Menu Cleaning Step 5 Turn on the function and follow the instruction on the display The first part of descaling starts Ste...

Страница 41: ...iption Soft reminder Recommends you to descale the oven Hard reminder Obligates you to descale the oven If you do not descale the oven when the hard reminder is on the steam functions are disabled These reminders activate each time you turn off the oven 11 7 How to use Rinsing Before you start Turn off the oven and wait until it is cold Remove all accessories Step 1 Place the deep pan on the first...

Страница 42: ...n 11 10 How to use Tank emptying Use it after cooking with steam heating function to remove the residual water from the water drawer Before you start Turn off the oven and wait until it is cold Remove all accessories Step 1 Place the deep pan on the first shelf position Step 2 Select Menu Cleaning Tank emptying Duration 6 min Step 3 Turn on the function and follow the instruction on the display St...

Страница 43: ...outer side down on a soft cloth on a stable surface Step 4 Hold the door trim B on the top edge of the door at the two sides and push inwards to release the clip seal 1 2 B Step 5 Pull the door trim to the front to remove it Step 6 Hold the door glass panels on their top edge one by one and pull them up out of the guide Step 7 Clean the glass panel with water and soap Dry the glass panel carefully...

Страница 44: ...ove the metal ring and clean the glass cover Step 3 Replace the lamp with a suitable 300 C heat resistant lamp Step 4 Attach the metal ring to the glass cover and install it Side lamp Step 1 Remove the left shelf support to get access to the lamp Step 2 Use a narrow blunt object e g a teaspoon to remove the glass cov er Step 3 Clean the glass cover Step 4 Replace the lamp with a suitable 300 C hea...

Страница 45: ...ls refer to Clock Func tions chapter How to set Clock functions The door is not closed correctly Fully close the door The fuse is blown Make sure the fuse is the cause of the prob lem If the problem recurs contact a qualified electrician The oven Child Lock is on Refer to Menu chapter Submenu for Op tions Components Description Remedy The lamp is burnt out Replace the lamp for details refer to Car...

Страница 46: ... handle on your own Code and description Remedy C2 the Food sensor is in the oven cavity dur ing Pyrolytic Cleaning Take out the Food sensor C3 the door is not fully closed during Pyrolyt ic Cleaning Close the door F111 Food sensor is not correctly inserted in to the socket Fully plug Food sensor into the socket F601 there is a problem with Wi Fi signal Check your network connection Refer to Be fo...

Страница 47: ...ervice data If you cannot find a solution to the problem yourself contact your dealer or an Authorised Service Centre The necessary data for the service centre is on the rating plate The rating plate is on the front frame of the oven cavity Do not remove the rating plate from the oven cavity We recommend that you write the data here Model MOD Product number PNC Serial number S N 47 60 TROUBLESHOOT...

Страница 48: ... forced mode 0 52 kWh cycle Number of cavities 1 Heat source Electricity Volume 71 l Type of oven Built In Oven Mass BSE978330M 38 0 kg BSK978330B 38 0 kg BSK978330M 38 0 kg For European Union according to EU Regulations 65 2014 and 66 2014 For Republic of Belarus according to STB 2478 2017 Appendix G STB 2477 2017 Annexes A and B For Ukraine according to 568 32020 Energy efficiency class is not a...

Страница 49: ...off earlier in some oven functions The fan and lamp continue to operate When you turn off the oven the display shows the residual heat You can use that heat to keep the food warm When the cooking duration is longer than 30 min reduce the oven temperature to minimum 3 10 min before the end of cooking The residual heat inside the oven will continue to cook Use the residual heat to warm up other dish...

Страница 50: ...on and con figuration 14 2 Submenu for Cleaning Submenu Application Tank emptying Procedure for removing the residual water from the water drawer after use of the steam functions Descaling Procedure for cleaning the steam generation circuit from re sidual limestone Rinsing Procedure for rinsing and cleaning the steam generation circuit after frequent use of the steam functions Pyrolytic cleaning q...

Страница 51: ...at up time It is available only for some of the oven functions 14 4 Submenu for Connections Submenu Description Wi Fi To enable and disable Wi Fi Remote operation To enable and disable remote control Option visible only after you turn on Wi Fi Network To check network status and the signal power of Wi Fi Auto remote operation To start remote operation automatically after pressing START Option visi...

Страница 52: ...rror tones Turns the alarm tones on and off Buzzer volume Sets the volume of key tones and signals Display brightness Sets the display brightness Water hardness Sets the water hardness 14 6 Submenu for Service Submenu Description Demo mode Activation deactivation code 2468 Licence Information about licenses Software version Information about software version Reset all settings Restores factory set...

Страница 53: ...en func tion and then press the knob Press Quick Off Turn off the oven at any time any screen or message press and hold until the oven turns off Start cooking Step 1 Step 2 Step 3 Step 4 press to turn on the oven select the heating function and press the knob turn the knob to set the tempera ture and press press to start cooking Get to know how to cook quickly Use the automatic programmes to prepa...

Страница 54: ...nction when 10 of the cooking time is left 1 min 5 min 10 min press the preferred time icon to extend the cooking time Change function Select preferred function select preferred function Press the knob Clean the oven with Steam cleaning Step 1 Select Menu Press the knob Step 2 Select Cleaning Press the knob Step 3 Choose the mode Descaling For cleaning the steam generation circuit from residual li...

Страница 55: ... dedicated chapters in the user manual Wireless connection MENU ON How to set Heating functions How to set Cooking with a steam heating function How to set Assisted cooking MENU How to set Cooking time How to delay Start and end of cooking How to cancel Set Timer How to use Food Sensor 55 60 ...

Страница 56: ...tainers to recycle it Help protect the environment and human health by recycling waste of electrical and electronic appliances Do not dispose of appliances marked with the symbol with the household waste Return the product to your local recycling facility or contact your municipal office 56 60 ...

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Страница 60: ...www aeg com shop 867362609 A 532020 ...

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