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SmartMotion ST352

9. Troubleshooting

If you cannot connect to the router from your PC, your network card may be configured
in such a way that it is not possible to connect to the router. Take one or more of the
following steps in order to solve the problem:

• Make sure your PC’s network card is configured to obtain the IP address form the

DHCP server (by default the DHCP server is running in the router).

• Connect the router to the PC via Switch.

• Connect the router to the PC, start the router first and then start the PC after the

router’s initialization.

9.1

FAQ

✍

Ethernet connection fails or is not establishing.

•

It is possible to turn auto negotiation off and set a rate and duplex manually on the
Ethernet interface of the router. Available on "LAN Configuration" page in the router.

✍

Mobile WAN connection fails.

•

Check the signal power ("Mobile WAN status" page). If the signal power is weak,
you will have to use a better antenna. If the neighbouring cells have a similar signal
strength, you will need to use a directional antenna. For proper operation, the signal
levels have to be good.

•

Try to enable automatic ping from the router, which will check the connection when
there are no data running and in the case of a failed ping, restart the connection.
This can be done on the "Mobile WAN Configuration" page in the router in the
"Check connection" section. " bind" option is to ensure the ping goes
always through Mobile WAN network interface.

✍

Mobile WAN connection cannot be established.

•

Check the "Mobile WAN Configuration" – APN, name, password and IP address (all
can be blank).

•

Try to enter the SIM card PIN – verify that the SIM card has the PIN code entered.
Available on "Unlock SIM Card" page in the "Administration" section.

•

In a private APN it is not recommended to get the DNS settings from operator (on
"Mobile WAN" page)

•

Go to "System Log" page in "Status" section and observe where the error occurs.

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Содержание SmartMotion ST352

Страница 1: ...Twin Cellular Module Router SmartMotion ST352 USER MANUAL ...

Страница 2: ... subject to change without notice and does not represent a commitment on the part of Advantech Advantech Czech s r o shall not be liable for incidental or consequential damages resulting from the furnish ing performance or use of this manual All brand names used in this manual are the registered trademarks of their respective owners The use of trademarks or other designations in this publication i...

Страница 3: ...specific situations Information notice Useful tips or information of special interest GPL license Source codes under GPL license are available at https icr advantech cz source code address Advantech Czech s r o Sokolska 71 562 04 Usti nad Orlici Czech Republic Document No MAN 0011 EN revision from June 8 2023 Released in the Czech Republic ii ...

Страница 4: ...IN rail 13 5 8 Description of the rear panel 14 5 9 Description of the front panel 14 5 9 1 Status indication 15 5 9 2 Power connector PWR 16 5 9 3 Antenna connector ANT DIV GPS and WiFi 18 5 9 4 SIM card reader 19 5 9 5 MicroSD card reader 20 5 9 6 Ethernet Ports ETH0 and ETH1 22 5 9 7 Power over Ethernet PoE 23 5 9 8 USB Port 25 5 9 9 I O Port 26 5 9 10 Reset 28 6 First Use 29 6 1 Connecting the...

Страница 5: ...meters of both of cellular modules 35 7 5 Technical parameters of GPS 36 7 6 Technical parameters of WiFi 37 7 7 Technical parameters of I O port 37 7 8 Technical Parameters of Power over Ethernet PoE 38 7 9 Other Technical Parameters 38 8 Related Documents 39 9 Troubleshooting 40 9 1 FAQ 40 10 Customer Support 43 iv ...

Страница 6: ...N rail clip 13 11 Removal from the DIN rail 13 12 SmartMotion front panel 14 13 Power connector 16 14 Connection of power supply 16 15 Connecting of the antenna 18 16 SIM cards 19 17 MicroSD card 20 18 Ethernet connector 22 19 Connection of Ethernet cable 22 20 PoE PD usage 23 21 PoE PSE usage 24 22 USB connector 25 23 I O connector 26 24 Binary connection 27 25 Router reset 28 26 Router connectio...

Страница 7: ...0 13 Ethernet connector pinout 22 14 Insulation strength of Ethernet ports 22 15 Connection of USB connector 25 16 Connection of I O port 26 17 Characteristics of inputs 26 18 Description of router reset and restart 28 19 Basic parameters 32 20 Standards and Regulations 33 21 Type tests and environmental conditions 34 22 Technical parameters of both of cellular modules 35 23 Technical parameters o...

Страница 8: ...router to extreme ambient conditions Protect the router against dust moisture and high temperature Only routers with appropriate certification and labelling should be used in locations where flammable and explosive materials are present including gas stations chemical plants or locations in which explosives are used We remind users of the duty to observe the restrictions concerning the utilization...

Страница 9: ...s to minimize the environmental impact This product contains high quality materials and components which can be recycled At the end of it s life this pro duct MUST NOT be mixed with other commercial waste for disposal The device contains a battery Re move the battery from the device before disposal The battery in the device needs to be disposed of apart accordingly Check the terms and conditions o...

Страница 10: ...d with a WiFi module but this must be part of the initial configuration it cannot be assembled to the router at some point in the future The router can be equipped with PoE PD Power over Ethernet Powered Device which allows the router to be powered via Ethernet It can also be equipped with PoE PSE Power over Ethernet Power Source Equipment which lets the router to power other devices via Ethernet ...

Страница 11: ...leet management security system telematic telemetric remote monitoring vending and dispatcher machines 3 1 Usage of the Router The router is primarily intended for these four basic situations I Access to the Internet from LAN Figure 1 Access to the Internet from LAN 5 ...

Страница 12: ...SmartMotion ST352 II Backed up access to the Internet from LAN Figure 2 Backed up access to the Internet III Secure networks interconnection or using VPN Figure 3 Using VPN tunnel 6 ...

Страница 13: ...SmartMotion ST352 IV Serial Gateway Figure 4 Serial Gateway 7 ...

Страница 14: ...nas 4x Terminal antenna for standard LTE 1x WiFi antenna if router contains WiFi module Loose power and I O connector 8 pins1 Clip for the DIN rail printed Quick Start Guide Leaflet Figure 5 Contents of package Temperature range for power supply is reduced to 0 C to 40 C 1 These pins are designed for cables with a diameter from 0 2 to 0 8 mm2 8 ...

Страница 15: ... Basic version 4 x 2 x 1 x 1 x 1 x 2 x Version with WiFi module 4 x 2 x 1 x 1 x 1 x 2 x 1 x Table 1 Router versions Figure 6 Basic version Figure 7 Version with WiFi module 5 2 Product Revisions For the product revision history see the table below The revision number is printed on the packaging and product labels The router GUI can also display the product revision under Status General System Info...

Страница 16: ...odule 2x ETH 1x USB 2x BI 1x BO 1x microSD reader 4x SIM reader ST352 BB ST3521x0yz 2x LTE module 2x ETH 1x USB 2x BI 1x BO 1x microSD reader 4x SIM reader WiFi Table 4 Order codes overview Replace the letters x y and z with the values from the following tables Letter x Power over Ethernet PoE Power over Ethernet PoE Number x in code Version without PoE 0 PoE PSE Power Source Equipment powers othe...

Страница 17: ...ector Examples of complete order code Order code Features interfaces Box Power supply BB ST35208020 2x LTE module 2x ETH 1x USB 2x BI 1x BO 1x microSD reader 4x SIM reader PoE PSE metal none BB ST35219020 2x LTE module 2x ETH 1x USB 2x BI 1x BO 1x microSD reader 4x SIM reader WiFi PoE PD metal none BB ST35210020 2x LTE module 2x ETH 1x USB 2x BI 1x BO 1x microSD reader 4x SIM reader WiFi metal non...

Страница 18: ...onnection with EMC according to EN 61439 1 2011 Compliance of EN 61439 1 2011 specification it is necessary to observe next assembly of the router to the switch board For whip antennas we recommend to observe a distance of 6 cm from cables and metal surfaces on every side due to the elimination of interference While using an external antenna except for the switch board it is necessary to fit a lig...

Страница 19: ...il according to EN 60715 standard only The default position of metal rail clip which is used for mounting the router on a DIN rail is shown in the following figure Its position can be changed on some models back or bottom When changing the position of the DIN rail clip tighten the screws with max 0 4 Nm torque Figure 10 Default position of metal DIN rail clip To remove the router from the DIN rail...

Страница 20: ...o the computer network PoE only for PoE PSE or PoE PD versions ETH1 RJ45 Connector for connection into the computer network PoE only for PoE PSE or PoE PD versions ANT 2x SMA Connector for main antenna DIV 2x SMA Connector for diversity antenna GPS SMA Connector for GPS antenna WiFi R SMA Connector for WiFi antenna only for versions with WiFi module USB USB A 2 0 Host Connector for connection of U...

Страница 21: ... 5 s Fades out 1x 2 s Fades out 1x 1 s Signal strength is good Signal strength is fair2 Signal strength is poor3 For value ranges of signal strength see Configuration manual chapter Mobile WAN Status DAT Red Blinking Cellular communication is in progress IN0 Green On The first binary input is active IN1 Green On The second binary input is active OUT Yellow On The binary output is active ETH0 ETH1 ...

Страница 22: ... cables with minimum wire size nominal cross section 0 5 square mm for power supply The power supply for the router must be between 10 V to 60 V DC supply Protection against reversed polarity without signaling is built into the router Note The protection against reversed polarity is lost if the negative pole is grounded Circuit example Figure 14 Connection of power supply Note for PoE See Chapter ...

Страница 23: ...ode is a router mode where the router is in sleep mode with minimal power consumption The router can be woken up from this mode by a signal applied to the BIN1 input or after a predetermined period of time Putting the router into LPM mode can be done using the lpm command see Commands and Scripts application note for more details Consumption in LPM mode may vary depending on the configuration of t...

Страница 24: ...nectors DIV The fifth connector GPS is intended for GPS antenna router supports active GPS antenna R SMA connector named WiFi is designed for connection of WiFi antenna available only for versions with WiFi module The router can not operate without connected main antennas marked as ANT The DIV celullar antenna is required for the MIMO DL functionality For connection the antenna is used SMA connect...

Страница 25: ...PN Access Point Name Supported type of SIM cards Mini SIM 2FF dimensions 25 0 x 15 0 x 0 76 mm Changing the SIM card Before handling of the SIM card disconnect the router from power supply Use a plastic opening tool or your fingernail to press the SIM card slightly deeper into its slot until you hear a click After the click release the card and it will pop out of its slot Remove the SIM card and p...

Страница 26: ...ifications of microSD card Changing the microSD card To remove the microSD card use the flat end of a spudger or your fingernail press the microSD card slightly into its slot until you hear a click After hearing this click release the card and it will pop out of its slot Remove the microSD card and push any other microSD card into the slot until it clicks into place Figure 17 MicroSD card Mounting...

Страница 27: ...to to mnt directory use the mount command mount dev mmcblk0p1 mnt For more information about the commands for creating mounting checking and unmounting a file system on a microSD card see the application note for Ext4_tools router app 21 ...

Страница 28: ...PoE negative pole Table 13 Ethernet connector pinout Figure 18 Ethernet connector The crossover UTP cable Ethernet cable plugs into the RJ45 connector labeled as ETH0 or ETH1 see the figure below Figure 19 Connection of Ethernet cable The insulation strength of Ethernet ports from each other and from the rest of the router grounding is dependent on the router version Router Version Insul Strength ...

Страница 29: ... both Ethernet ports ETH0 and ETH1 The PoE PSE version allows the router to power other devices over the Ethernet The PoE PD version enables the router to be powered by another PoE PSE device over the Ethernet PoE PD Figure 20 PoE PD usage The PoE PD parameters can be found in Chapter 7 8 The POE LED on the front panel of the router lights up green when voltage is present on an Ethernet port so th...

Страница 30: ...ndicates insufficient power or voltage through the PWR connector When a device is being powered from the router the POE LED will be blinking green Yellow blinking is shown for an overload the powered device is using too much power or a short circuit incorrect wiring of the cable or of the device without PoE support You can enable or disable the PoE PSE feature separately on the ETH0 and ETH1 ports...

Страница 31: ...o high current The port is enabled again after the reboot of the router Mounting USB Flash Drive to the System It is necessary to mount the USB flash drive to be able to access it in the system of the router Follow these steps to mount the drive Use the dmesg command to see the list of recently connected devices In the output of the command find out the entry for the microSD card for example sda s...

Страница 32: ...tput is open in the default configuration The isolation strength is 1 5 kV The pins are isolated from each other with the same strength The input circuits are bipolar and allow connection as needed with common plus or minus according to the connection of an external voltage Binary inputs Characteristics of inputs Logical 0 1 Voltage Current Web interface status log 1 max 3 V 0 4 mA Off log 0 min 5...

Страница 33: ...ary output parameters 60 V AC 300 mA 60 V DC 300 mA The current of the binary output is limited by a resettable fuse 300 mA Binary inputs and output connections Binary inputs and output connections example Figure 24 Binary connection 27 ...

Страница 34: ...T button Figure 25 Router reset Before resetting the router it is recommended to back up the router configuration settings see Configuration manual because resetting the router will return all configuration set tings to their default states It is important to distinguish between the router reset and reboot Action Router behavior Invoking events Reboot Turns off and then turns on the router Disconn...

Страница 35: ...r into operation it is necessary to connect all components which are required to run your applications Don t forget to insert SIM card The router can not operate without connected antenna SIM card and power supply If the antenna is not connected router can be damaged Figure 26 Router connection 29 ...

Страница 36: ...have activated data transmission 6 3 1 Configuration over web browser For status monitoring configuration and administration of the router is available a web interface which can be accessed by entering the IP address of the router into the web browser The default IP address of the router is 192 168 1 1 Attention it is necessary to use HTTPS protocol for secure communication over a network Figure 2...

Страница 37: ...ogin information user gains access to the router via his internet browser Figure 29 Router web interface A detailed description of the router settings via the Web interface can be found in the document Configuration manual for SmartMotion routers 31 ...

Страница 38: ...perating Storage 0 to 95 relative humidity non condensing 0 to 95 relative humidity non condensing Altitude Operating 2000 m 70 kPa Degree of protection IP30 Supply voltage 10 to 60 V DC Battery for RTC CR1225 Consumption Idle Average Peak Sleep mode 2 5 W 4 W 11 W 10 mW Dimensions 55 x 97 x 125 mm DIN 35 mm EN 60715 Weight Metal box approximately 420 g depends on the version Antenna connectors 5x...

Страница 39: ...01 511 ETSI EN 300 440 ETSI EN 301 908 1 ETSI EN 301 908 2 ETSI EN 301 908 13 Telecom and emission for the 2nd module ETSI EN 300 328 ETSI EN 301 893 EMC ETSI EN 301 489 1 ETSI EN 301 489 1 ETSI EN 301 489 19 ETSI EN 301 489 52 ETSI EN 301 489 17 Safety IEC 62368 1 EN 62311 E Mark E Mark homologation number 10R 04 8180 National CE UKCA compliant Table 20 Standards and Regulations 33 ...

Страница 40: ...V L to L crit A 2 kV L to GND crit A RF conducted EN 61000 4 6 All ports 10 V m crit A 0 15 80 MHz Radiated emission EN 55022 Enclosure Class B Conducted emission EN 55022 DC power ports Ethernet ports Class B Class B Power frequency magnetic field EN 61000 4 8 Enclosure 160 A m crit A Dry heat EN 60068 2 2 75 C 40 rel humidity Cold EN 60068 2 1 40 C Damp heat EN 60068 2 78 95 rel humidity 40 C Te...

Страница 41: ... kbps UL CS bit rate 64 kbps DL 64 kbps UL W CDMA FDD standard Supported frequencies B8 900 MHz B3 1800 MHz B1 2100 MHz Max power typical 24 dBm GPRS EDGE parameters Bit rate 237 kbps DL 59 2 kbps UL GPRS multislot class 10 CS 1 to 4 EDGE multislot class 12 CS 1 to 4 MCS 1 to 9 Supported frequencies 900 1800 MHz Max power typical 26 33 dBm GPRS EDGE power classes EGSM 900 Class 4 33 dBm GSM 1800 C...

Страница 42: ... Hot start 1 s Warm start 29 s Cold start 32 s Accuracy Horizontal 2m 50 5 m 90 Altitude 4 m 50 8 m 90 Velocity 0 2 mps Table 23 Technical parameters of GPS Tracking sensitivity is the lowest GPS signal level for which the device can still detect an in view satellite 98 of the time when in sequential tracking mode Acquisition sensitivity is the lowest GPS signal level for which the device can stil...

Страница 43: ...iFi RX Sensitivity 96 3 dBm AP maximum users 10 users WiFi module supports multi role operation in STA and AP Multi role does not affect the maximum number of users Table 24 Technical parameters of WiFi 7 7 Technical parameters of I O port Characteristics of inputs Logical 0 1 Voltage Current Web interface status log 1 max 3 V 0 4 mA Off log 0 min 5 V 0 7 mA On log 0 type 12 V 2 mA On log 0 max 60...

Страница 44: ...oE PD parameters for opposite PSE Input voltage range 42 5 57 V Power available 25 50 W Maximum current 600 mA Table 26 PoE PD parameters for opposite PSE PoE PSE parameters Power supply needed 44 57 V 65 W Power available 2x 25 50 W ETH0 ETH1 Table 27 PoE PSE parameters 7 9 Other Technical Parameters Parameter Description CPU power 2 DMIPS per MHz Flash memory 256 MB RAM 512 MB M RAM 128 kB Table...

Страница 45: ...SmartMotion ST352 8 Related Documents 1 Advantech Czech Start Guide for SmartMotion 2 Advantech Czech Configuration Manual for SmartMotion Routers 3 Advantech Czech Commands and Scripts 39 ...

Страница 46: ...N status page If the signal power is weak you will have to use a better antenna If the neighbouring cells have a similar signal strength you will need to use a directional antenna For proper operation the signal levels have to be good Try to enable automatic ping from the router which will check the connection when there are no data running and in the case of a failed ping restart the connection T...

Страница 47: ...l You can verify NAT using ping to your server with static address and then compare with router s IP address You can verify a Firewall by accessing remotely to the router s Web interface The operator may not provide the address of DNS server and without DNS server s address it is impossible to connect to the dyndns org server The following mes sages will be shown in the System Log DynDNS daemon st...

Страница 48: ... routers only You can use SFTP on all routers to transfer files to from the router If having troubles with FTP on v2 routers make sure you have FTP enabled Configuration section Services FTP Then you can connect with any client on port 21 with name and password same as for the Web interface If having troubles with SFTP make sure you have SSH enabled Configuration section Services SSH Then you can ...

Страница 49: ...eu Web www advantech com Customer Support for NAM Advantech B B SmartWorx 707 Dayton Road Ottawa IL 61350 USA Phone 1 800 346 3119 Monday Friday 7 a m to 5 30 p m CST Fax 1 815 433 5109 E mail support advantech bb com Web www advantech bb com Customer Support for Asia Phone 886 2 2792 7818 1299 Monday Friday 9 a m to 5 30 p m UTC 8 Fax 886 2 2794 7327 E mail icg support advantech com tw Web www ad...

Страница 50: ... complies with Radio Equipment Regulations 2017 S I 2017 No 1206 We Advantech Czech s r o declare that the radio equipment narrated in this user s manual complies with Directive 2014 53 EU The full text of the EU Declaration of Conformity is available at the following internet address icr advantech cz eudoc ...

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