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ICR-3231

10. Customers Support

10.1

Customer Support for NAM

E-mail:

[email protected]

Web:

www.advantech-bb.com

10.2

Customer Support for Europe

E-mail:

[email protected]

Web:

www.advantech-bb.com

10.3

Customer Support for Asia

E-mail:

[email protected]

Web:

www.advantech.com

Содержание ICR-3200

Страница 1: ...LTE Industrial Router ICR 3231 USER MANUAL WWW INFOPULSAS LT info infopulsas lt ...

Страница 2: ...otography recording or any information storage and retrieval system without written consent Information in this manual is subject to change without notice and does not represent a commitment on the part of Advantech B B SmartWorx Advantech B B SmartWorx s r o shall not be liable for incidental or consequential damages resulting from the furnishing performance or use of this manual All brand names ...

Страница 3: ... information of special interest GPL licence Source codes under GPL licence are available free of charge by sending an email to techSupport advantech bb com Please see http ep advantech bb cz devzone for more information Advantech B B SmartWorx s r o Sokolska 71 562 04 Usti nad Orlici Czech Republic Document No MAN 0039 EN revision from December 13 2018 Released in the Czech Republic ii ...

Страница 4: ...cation 15 5 7 2 Power Connector PWR 16 5 7 3 Ethernet Port ETH0 and ETH1 17 5 7 4 Antenna Connector ANT DIV GNSS and WiFi 18 5 7 5 Reset 19 5 8 Description of the left panel 21 5 8 1 SIM Card Reader 22 5 8 2 Serial I O Port 23 5 9 Description of the right panel 24 6 First Use 25 6 1 Connecting the Router Before First Use 25 6 2 Start 25 6 3 Configuration 25 6 3 1 Configuration by Web Browser 25 7 ...

Страница 5: ...chnical Parameters of WiFi 32 7 7 Other Technical Parameters 32 8 Recommended Literature 33 9 Troubleshooting 34 9 1 FAQ 34 10 Customers Support 37 10 1 Customer Support for NAM 37 10 2 Customer Support for Europe 37 10 3 Customer Support for Asia 37 iv ...

Страница 6: ...fault position of DIN rail clip 13 11 Removing from the DIN rail 13 12 The front panel of the router 14 13 Power connector 16 14 Connection of power supply 16 15 Ethernet connector 17 16 Connection of Ethernet cables 17 17 Connecting the antenna 18 18 Router reset 19 19 The left panel of the router 21 20 SIM card reader 22 21 Serial I O connector 23 22 The right panel of the router 24 23 Entering ...

Страница 7: ...nnector 17 8 Overview of router reboot and reset 20 9 Description of the left panel 21 10 Connection of RS485 23 11 Connection of I O 23 12 Connection of RS232 23 13 Description of the right panel 24 14 Basic parameters 27 15 Standards and regulations 28 16 Type tests and environmental conditions 29 17 Technical parameters of cellular module 30 18 Technical parameters of GNSS 31 19 Other technical...

Страница 8: ...mperature Only routers with appropriate certification and labelling should be used in locations where flammable and explosive materials are present including gas stations chemical plants or locations in which explosives are used We remind users of the duty to observe the restrictions concerning the utilization of radio devices at such places Switch off the router when travelling by plane Utilizati...

Страница 9: ...r to minimize impact on the environment This product contains high quality materials and components which can be recycled At the end of it s life this pro duct MUST NOT be mixed with other commercial waste for disposal The device contains the battery Remove the battery from the device before disposal The battery in the device needs to be disposed apart accordingly Check the terms and conditions of...

Страница 10: ...The router can be provided only in a metal casing Configuration of the router may be done via a password protected Web interface Web in terface provides detailed statistics about the router s activities signal strength detailed system log etc The router supports the creation of VPN tunnels using IPSec OpenVPN and L2TP to ensure safe communication DHCP NAT NAT T DynDNS NTP VRRP control by SMS backu...

Страница 11: ... management security system telematic telemetric remote monitoring vending and dispatcher machines 3 1 Usage of the Router The router is primarily intended for these four basic situations I Access to the Internet from LAN Figure 1 Access to the Internet from LAN 5 ...

Страница 12: ...ICR 3231 II Backed up access to the Internet from LAN Figure 2 Backed up access to the Internet III Secure networks interconnection or using VPN Figure 3 Using VPN tunnel 6 ...

Страница 13: ...ICR 3231 IV Serial Gateway Figure 4 Serial Gateway 7 ...

Страница 14: ... 3231 or ICR 3231W router 1 pcs 2 DIN holder screwed on the router 1 set 3 Wing on wall mounting screwed on the router 2 pcs 4 2 pin terminal block for power supply deployed on the router 1 pcs 5 10 pin terminal block for RS232 RS485 and I O deployed on the router 1 pcs 6 Printed Quick Start Guide 1 pcs Table 1 Contents of package 8 ...

Страница 15: ...sions see table below All versions are available in metal box Router versions SIM BIN BOUT ETH WiFi GNSS 232 485 Basic version 2 x 1 x 1 x 2 x 1 x 1 x Version with WiFi and GNSS 2 x 1 x 1 x 2 x 1 x 1 x 1 x 1 x Table 2 Router versions Figure 5 Basic version Figure 6 Version with WiFi and GNSS 9 ...

Страница 16: ... is shown in the table below Product type Product name Order code Features interfaces ICR 3200 ICR 3231 ICR 3231 LTE module for EMEA 2x ETH 1x BI 1x BO 2x SIM reader ICR 3200 ICR 3231 ICR 3231W LTE module for EMEA 2x ETH 1x BI 1x BO 2x SIM reader WiFi GNSS Table 3 Order Codes Overview 10 ...

Страница 17: ...ICR 3231 5 4 Basic Dimensions of the Router Box Figure 8 Basic dimensions of the router box Figure 9 Basic dimensions of the router box 11 ...

Страница 18: ...serve the following assembly instructions for a router attached to a switchboard For whip antennas it is recommended to observe a minimum distance of 6 cm from cables and metal surfaces on every side in order to avoid interference When using an external antenna seperate from the switchboard it is necessary to fit a lightening conductor When mounting a router on sheet steel we recommend using a cab...

Страница 19: ... can be changed on some models back or bottom When changing the position of the DIN rail clip tighten the screws with max 0 4 Nm torque Figure 10 Default position of DIN rail clip For removing from the DIN rail it is necessary to lightly push down the router so that the bottom part of the DIN rail clip hitched to the DIN rail get out of this rail and then fold out the bottom part of the router awa...

Страница 20: ...he default configuration and re boot the router PWR 2 pin Terminal block for the power supply ETH0 RJ45 Ethernet connection to the computer network ETH1 RJ45 Ethernet connection to the computer network DIV SMA Connector for diversity antenna ANT SMA Connector for main antenna Table 4 Description of the front panel Figure 12 The front panel of the router 14 ...

Страница 21: ...linking On On On Fast blinking SIM is selected router waits for data connection 4G technology 3G technology 2G technology SIM card problem missing SIM card or PIN code not entered SIM2 Green Green Orange Red Red Blinking On On On Fast blinking SIM is selected router waits for data connection 4G technology 3G technology 2G technology SIM card problem missing SIM card or PIN code not entered USR Gre...

Страница 22: ...C supply Protection against reversed polarity without signaling is built into the router Note The protection against re versed polarity is lost if the negative pole is grounded The only protection left is the fuse inside of the device For correct operation it is necessary that the power source is able to supply a peak current of 1 2 A Unit has to be supplied by a power supply specified as a Limite...

Страница 23: ...iption Data flow direction 1 TXD Transmit Data positive pole Input Output 2 TXD Transmit Data negative pole Input Output 3 RXD Receive Data positive pole Input Output 4 5 6 RXD Receive Data negative pole Input Output 7 8 Table 7 Connection of Ethernet connector Figure 15 Ethernet connector The Ethernet cable plugs into the RJ45 connectors labeled as ETH0 and ETH1 see figure below Figure 16 Connect...

Страница 24: ... antenna the second antenna connector DIV is used The R SMA connectors named WiFi1 and WiFi2 are designed for the connection of a WiFi antennas available only for ver sions with a WiFi module The GNSS connector is used to connect the GNSS antena avail able only for versions with a WiFi module too The router can not operate without a main antenna connected through the port marked as ANT The SMA con...

Страница 25: ...configuration when unable to boot If the router is unable to boot due to a bad configuration turn off the router power supply Push and hold the RST button turn on the router and hold the RST button for at least 10 seconds This will return the router to default configuration Before performing the factory reset of the router it is recommended to back up the router configuration settings see Configur...

Страница 26: ...ual for ICR 3200 routers Press the Reboot menu item in the Web interface Press the RST button hold less than 4 seconds Reset factory Restores the default configuration and reboots the router Hold the RST button for more than 4 seconds If it does not help router does not start at all turn off the router power supply Push and hold the RST button then turn on the router and hold the RST button for mo...

Страница 27: ...ing screw M3x6L is connected to the ground of the board and negative pole of the power source SIM cards 2FF size Unscrew the SIM cards cover for using SIM1 or SIM2 slots SERIAL I O 10 pin Serial interfaces RS232 RS485 one binary input and one binary output on single connector Table 9 Description of the left panel Figure 19 The left panel of the router 21 ...

Страница 28: ...erent adjusted APNs Access Point Names Type of SIM cards Mini SIM 2FF 25 0 x 15 0 x 0 76 mm Changing the SIM card Always disconnect the router from power supply before handling the SIM card Unscrew the SIM card cover Using a plastic opening tool or your fingernail press the SIM card slightly into its slot until you hear a click After hearing this click release the card and it will pop out of its s...

Страница 29: ...k Description 6 RXD IN 7 RTS OUT 8 GND GROUND 9 CTS OUT 10 TXD OUT Table 12 Connection of RS232 The RS232 RS485 and I O interfaces are physically on a 10 pin panel socket All three interfaces are not isolated from the router The I O user interface is designed for binary input processing and binary output control By default the binary output is open so it is not grounded The maximum binary output l...

Страница 30: ...outer the panel is empty on versions without WiFi Caption Connector Description WiFi2 R SMA Connector for the second WiFi antenna GNSS SMA Connector for the GNSS receiver antenna WiFi1 R SMA Connector for the first WiFi antenna Table 13 Description of the right panel Figure 22 The right panel of the router 24 ...

Страница 31: ...es for devices connected through the Ethernet port ETH0 These router behaviors can be changed via the web interface This is described in detail in the Configuration manual for ICR 3200 routers 6 3 Configuration Attention If no SIM card is inserted in the router it is not possible for the router to operate Any inserted SIM card must have active data transmission 6 3 1 Configuration by Web Browser F...

Страница 32: ...igure 24 Entering login information After successfully entering login information the user will have access to the router web interface via their browser Figure 25 Router web interface A detailed description of the router settings in the Web interface can be found in the Configu ration manual for ICR 3200 routers 26 ...

Страница 33: ... Battery for RTC CR1225 Consumption Idle Average Peak Sleep mode 2 5 W 4 W 11 W 10 mW Dimensions of device 31 2 x 94 x 129 mm DIN rail clip dimensions DIN 35 mm EN 60715 Weight Metal box 477 g for version without WiFi and GNSS 497 g for version with WiFi and GNSS Antenna connectors 2x SMA for LTE 50 Ω 1x SMA for GNSS 50 Ω with WiFi and GNSS 2x R SMA 50 Ω versions with WiFi GNSS User interface 2x E...

Страница 34: ...EN 301 908 2 EN 301 908 13 EN 303 413 EN 301 893 EN 300 328 EMC EN 301 489 1 EN 301 489 19 EN 301 489 52 EN 301 489 17 EN 61000 6 2 EN 61000 6 5 Safety UL EN AS NZS 62368 1 E Mark EMC for de vices in transportation E Mark E8 homologation number 10R 05 10350 National CE compliant Environmental REACH RoHS and WEEE compliant Table 15 Standards and regulations 28 ...

Страница 35: ...kV crit A 1 kV crit A Surge EN 61000 4 5 Ethernet ports Power ports 1 kV crit A shielded cab 0 5 kV crit A RF conducted EN 61000 4 6 All ports 10 V m crit A 0 15 80 MHz Radiated emission EN 55032 Enclosure Class B Conducted emission EN 55032 DC power ports Ethernet ports Class B Class B Dry heat EN 60068 2 2 75 C 40 rel humidity Cold EN 60068 2 1 40 C Dump heat EN 60068 2 78 95 rel humidity 40 C T...

Страница 36: ...GPP R8 DC HSPA Supported frequencies 900 MHz 2100 MHz Bit rates 42 Mbps DL 5 76 Mbps UL UMTS parameters Supported frequencies 900 MHz 2100 MHz Bit rates 384 kbps DL 384 kbps UL EDGE parameters Supported frequencies 900 MHz 1800 MHz Data throughput max 236 8 kbps GPRS parameters Supported frequencies 900 MHz 1800 MHz Data throughput max 85 6 kbps Table 17 Technical parameters of cellular module Ant...

Страница 37: ...BeiDou Galileo QZSS Frequency GPS Galileo QZSS 1575 42 1 023 MHz GLONASS 1597 5 1605 8 MHz BeiDou 1561 098 2 046 MHz Sensitivity autonomous Tracking 157 dBm Reacquisition 157 dBm Cold start 146 dBm Acquisition time autonomous Hot start 2 5 s Warm start 26 s Cold start 35 s Accuracy 1 5 m Table 18 Technical parameters of GNSS 31 ...

Страница 38: ...e parameters will be available after the product release 7 7 Other Technical Parameters Other technical parameters CPU power 2 DMIPS per MHz Flash memory Available memory space 1 862 MB 2x 256 MB FW 512 MB User data storage 838 MB Space for User Modules RAM 512 MB Table 19 Other technical parameters 32 ...

Страница 39: ...erature 1 Advantech B B SmartWorx Start Guide QSG 0006 EN 2 Advantech B B SmartWorx ICR 3200 Configuration Manual MAN 0042 EN Product related documents can be obtained on Engineering Portal at https ep advantech bb cz address 33 ...

Страница 40: ...o negotiation off and set a rate and duplex manually on the Ethernet interface of the router Available on LAN Configuration page in the router Mobile WAN connection fails Check the signal power Mobile WAN status page If the signal power is weak you will have to use a better antenna If the neighbouring cells have a similar signal strength you will need to use a directional antenna For proper operat...

Страница 41: ...dynamically assigned address it means that the operator is using NAT or a firewall You can verify NAT using ping to your server with static address and then compare with router s IP address You can verify a Firewall by accessing remotely to the router s Web interface The operator may not provide the address of DNS server and without DNS server s address it is impossible to connect to the dyndns or...

Страница 42: ...ers only You can use SFTP on all routers to transfer files to from the router If having troubles with FTP on v2 routers make sure you have FTP enabled Configuration section Services FTP Then you can connect with any client on port 21 with name and password same as for the Web interface If having troubles with SFTP make sure you have SSH enabled Configuration section Services SSH Then you can conne...

Страница 43: ...for NAM E mail support advantech bb com Web www advantech bb com 10 2 Customer Support for Europe E mail iiotcustomerservice advantech eu Web www advantech bb com 10 3 Customer Support for Asia E mail icg support advantech com tw Web www advantech com 37 ...

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