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All third-party products purchased separately will be covered by the original manufac turer’s
warranty and time period, and shall not exceed one year of coverage through Advantech.
Repairs under Warranty
It is possible to obtain a replacement product (cross-shipment) within the first 30 days after
purchase. Contact your original Advantech supplier to arrange a replacement if the product was
purchased directly from Advantech and was DOA (dead-on-arrival). The DOA cross-shipment
excludes any shipping damage, customized and/or build- to-order products.
For products that are not DOA, the return fee to an authorized Advantech repair facility will be at
the c ustomer’s expense. The shipping fee for reconstructed products from Advantech back to the
customer will be at Advantech’s expense.
Exclusions from Warranty
The product is excluded from warranty if
◼
The product has been found to be defective after expiry of the warranty period.
◼
Warranty has been voided by removal or alternation of the product or part
identification labels.
◼
The product has been misused, abused, or subjected to unauthorized
disassembly/modification; placed in an unsuitable physical or operating
environment; improperly maintained by the customer; or failure from which
Advantech is not responsible whether by accident or other cause. Such
conditions will be deter- mined by Advantech at its sole discretion.
◼
The product is damaged beyond repair due to a natural disaster, such as a
lighting strike, flood, earthquake, etc.
◼
The product is sent for updates, upgrades, or tests at the request of the
customer who is without warranty.
4.3.2 Repair Process
Obtaining an RMA Number