Advantech EPC-R3710NO-XAA100, Руководство пользователя

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EPC-R3710 User Manual 32
and prompt global warranty service. Product defect in design, materials, and work -
manship, are covered from the date of shipment.
All customized products will by default carry a 15 months regional warranty service.
The actual product warranty terms and conditions may vary based on sales contract.
All 3rd party products purchased separately will be covered by the original manufac
-
turer's warranty and time period, and shall not exceed one year of coverage through
Advantech.
4.3.1.2 Repairs Under Warranty
It is possible to obtain a replacement (Cross-Shipment) during the first 30 days of the
purchase. Contact your original Advantech supplier to organize returns for Dead on
Arrival (DOA) products (if the products were purchased directly from Advantech). The
DOA cross-shipment excludes any damage incurred during shipping as well as cus -
tomized and/or built-to-order products.
The return fee to an authorized Advantech repair facility for products found to be not
DOA will be covered by the customer. The shipping fee for refurbished products from
Advantech back to customers' sites will be covered by Advantech.
4.3.1.3 Exclusions From Warranty
The product is excluded from warranty if:
– The product has been found to be defective after expiry of the warranty
period.
– Warranty has been voided by removal or alternation of product or part identi -
fication labels.
– The product has been misused, abused, or subjected to unauthorized disas -
sembly/modification; placed in an unsuitable physical or operating environ -
ment; improperly maintained by the customer; or failure caused which
Advantech is not responsible whether by accident or other cause. Such con -
ditions will be determined by Advantech at its sole unfettered discretion.
– The product is damaged beyond repair due to a natural disaster such as a
lighting strike, flood, earthquake, etc.
– Product updates/upgrades and tests upon the request of customers who are
without warranty.
4.3.2 Repair Process
4.3.2.1 Obtaining an RMA Number
All returns from customers must be authorized with an Advantech RMA (Return Mer -
chandise Authorization) number. Any returns of defective units or parts without valid
RMA numbers will not be accepted; they will be returned to the customer at the cus -
tomer's expense without prior notice.
An RMA number is only an authorization for returning a product; it is not an approval
for repair or replacement. When requesting an RMA number, please access Advant -