Standards and Safety Information
7
Extended Warranty Options
Please contact Customer Service or your reseller for information on optional extended
warranties.
SERVICE
Support functions provided by Advantech Wireless Customer Service include
complete factory repair for both in warranty and out of warranty equipment.
Contact your local Advantech Wireless distributor or reseller. Refer to Customer
Support: in “Proprietary” on page III.
A Customer Service engineer will answer warranty related questions, discuss
your specific equipment problems, and when necessary, give you shipping instruc-
tions for returning equipment to Advantech Wireless for repair.
To return a Product for service or repair, you must obtain an RMA number from
Advantech Wireless Customer Service.
The following information is required:
•
Customer name, address, telephone number
•
Model number
•
Serial number
•
Detailed description of problem
All customer-returned units must be shipped to Advantech Wireless freight pre-
paid, in the original carton or equivalent. Advantech Wireless is not responsible for
damage in transit.
All repairs will require return of the entire equipment to Advantech Wireless. No
individual modules will be accepted for repair under this contract.
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