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6-6 5708577-A
Advanced Energy
®
• Include the product serial number and a full description of the circumstances
giving rise to the claim
• Have been assigned a return material authorization number (see below) by AE
Global Support
All warranty work will be performed at an authorized AE service center (see list of
contacts at the beginning of this chapter). You are responsible for obtaining
authorization (see details below) to return any defective units, prepaying the freight
costs, and ensuring that the units are returned to an authorized AE service center. AE
will return the repaired unit (freight prepaid) to you by second-day air shipment (or
ground carrier for local returns); repair parts and labor will be provided free of charge.
Whoever ships the unit (either you or AE) is responsible for properly packaging and
adequately insuring the unit.
Authorized Returns
Before returning any product for repair and/or adjustment, call AE Global Support and
discuss the problem with them. Be prepared to give them the model number and serial
number of the unit as well as the reason for the proposed return. This consultation call
will allow Global Support to determine if the unit must actually be returned for the
problem to be corrected. Such technical consultation is always available at no charge.
Units that are returned without authorization from AE Global Support and that are
found to be functional will not be covered under the warranty (see warranty statement,
below). That is, you will have to pay a retest and calibration fee, and all shipping
charges.
Warranty Statement
The seller makes no express or implied warranty that the goods are
merchantable or fit for any particular purpose except as specifically stated in
printed AE specifications. The sole responsibility of the Seller shall be that it will
manufacture the goods in accordance with its published specifications and that
the goods will be free from defects in material and workmanship. The seller's
liability for breach of an expressed warranty shall exist only if the goods are
installed, started in operation, and tested in conformity with the seller's
published instructions. The seller expressly excludes any warranty whatsoever
concerning goods that have been subject to misuse, negligence, or accident, or
that have been altered or repaired by anyone other than the seller or the seller's
duly authorized agent. This warranty is expressly made in lieu of any and all
other warranties, express or implied, unless otherwise agreed to in writing. The
warranty period is 12 months after the date the goods are shipped from AE. In
all cases, the seller has sole responsibility for determining the cause and nature of
the failure, and the seller's determination with regard thereto shall be final.