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Appendix: Troubleshooting
his appendix contains common solutions to
problems you may encounter when using
the Adobe Photoshop program. The
following areas provide further technical support
information:
•
For last-minute information not included in this
user guide, see the Read Me file installed with the
program.
•
For a list of technical support resources, see the
notice that came with the program.
•
For additional information on technical support
resources, see the files on the CD-ROM.
•
For additional technical and troubleshooting
information, browse through the Adobe technical
notes on the application CD-ROM.
For information on improving perfor-
mance, see the online help.
Before you call Adobe Technical
Support
There are several steps you can take before calling
technical support to receive assistance. Performing
these steps can solve many problems and often
eliminates the need for telephone assistance.
Reinstall Adobe Photoshop
Many operational
problems can be solved by simply reinstalling
Photoshop.
If you encounter problems installing or
reinstalling Photoshop, delete all of your
Photoshop applications files, including the prefer-
ences file. Do this by using Add/Remove Programs
located in the Control Panels Folder (Windows) or
by dragging the files to the Trash folder (Mac OS).
Then try the following:
•
If you are experiencing problems installing from
the CD, copy the entire Photoshop installation
folder (Photoshop on Windows; Adobe
Photoshop® on the Mac OS) to your hard disk and
then install from the hard disk after following the
instructions in the next paragraphs.
•
On Windows, remove all items from the StartUp
folder (located in Windows/Start Menu/
Programs/StartUp). Then restart in Safemode
(Windows 95) or in VGA mode (Windows NT).
To display the Windows Startup screen, Press F8
when the message “Starting Windows 95” appears.
See your Windows documentation for instruc-
tions on deactivating startup software and
changing restart options. Reinstall Adobe
Photoshop, and then restart Windows again in its
normal mode. (Photoshop does not run in
Safemode, VGA mode, or with the VGA driver.)
Note:
Although the Photoshop installer (a separate
program) can run in Windows 95 “Safe Mode” or in
fewer than 256 colors, Photoshop can only run when
your Windows video is set to 256 colors or more.
T
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