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Adobe DRIVE 2 Скачать руководство пользователя страница 24

Adobe® Drive 2.0 User Guide

Troubleshooting

24

Troubleshooting

This section describes how to work around common problems that might occur when attempting to
connect to a server through the Adobe Drive 2.0 Connect UI.

Adobe Bridge does not show Adobe Drive features

Adobe Drive 2.0 and Adobe Drive 2.0 SDK include startup scripts that configure the Adobe Bridge UI. If you
start Adobe Bridge and do not see the Adobe Drive 2.0 commands in the Tools menu or Inspector panel, it
likely that the startup scripts have not run. You can use the Preferences dialog to select them:

1.

Connect to a DAM server using the Adobe Drive 2.0 Connect UI.

2.

In Adobe Bridge, choose Edit > Preferences (in Windows) or Adobe Bridge CS5 > Preferences (in Mac
OS), and select Startup Scripts.

3.

Select both Adobe Drive 2.0 and Adobe Drive 2.0 SDK, then click OK.

4.

Restart Adobe Bridge.

Adobe Bridge does not update its view of remote assets

Occasionally, infrequently-used commands do not automatically update the Adobe Drive 2.0 information
displayed in Adobe Bridge (particularly if the Adobe Bridge window is in the background). If you do not
see the results of an action you have completed, refresh the view by doing one of the following in Adobe
Bridge:

X

Choose View > Refresh or press “F5”.

X

Change the focus by selecting another item.

X

Change to a different folder and back.

X

Resize the Adobe Bridge window, or bring it to the foreground.

Cannot connect to the Version Cue CS4 Server

Try any of the following:

X

Make sure that your network connection is functioning properly.

X

Temporarily disable firewalls or proxies.

X

Restart the Version Cue CS4 Server.

X

Consult the server log file for details that may indicate the cause of the problem. You can access the
log file from the Advanced tab of Version Cue Server Administration.

X

In the Advanced tab of the Server Administration page, choose Preferences, and enter the IP of your
server hosting computer in the External URL field. For port, choose 3703 if it’s not already in use. Then
reconnect to the server.

X

In Adobe Drive 2.0, empty the cache (see

“Set system preferences” on page 8

), then try to connect

again.

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Содержание DRIVE 2

Страница 1: ...ADOBE DRIVE 2 0 USER GUIDE ...

Страница 2: ...and other countries Java and Sun are trademarks or registered trademarks of Sun Microsystems Inc in the United States and other countries All other trademarks are the property of their respective owners The information in this document is furnished for informational use only is subject to change without notice and should not be construed as a commitment by Adobe Systems Inc Adobe Systems Inc assum...

Страница 3: ...placed file with a previous version 16 Deleting remote files or folders 16 Working with versions 17 File status in integrated applications 17 Checking out files 18 Checking in versions 18 Editing files checked out by another user 19 Updating a file to the most recent version 20 Viewing promoting and deleting versions 20 Viewing a previous version in its native application 21 Promoting a version 22...

Страница 4: ...Suite 5 and Creative Suite 4 the installation includes a compatibility library for Creative Suite 4 If you have been using a Creative Suite 4 Version Cue server CS4 workflow the compatibility library allows you to use Adobe Drive 2 0 features in your existing workflow and to migrate from your Version Cue server to other supported DAM servers Adobe Drive 2 0 includes a Migration Tool that a server ...

Страница 5: ...d select Adobe Drive 2 0 and click Uninstall Change X In Windows 7 go to Control Panels Programs Uninstall a Program and select Adobe Drive 2 0 and click Uninstall Change X In Mac OS go to Applications Utilities Adobe Installers and double click Uninstall Adobe Drive Terminology DAM SERVER Digital Asset Management server such as a Version Cue server MANAGED ASSETS The files and folders managed by ...

Страница 6: ... a connection 1 Make sure that the DAM server has been started 2 Take one of these actions to invoke the Adobe Drive 2 0 interface Z Launch Adobe Drive 2 0 directly Z In Windows Explorer right click a folder a file or the desktop and choose Adobe Drive 2 0 Connect To from the context menu Z In Mac OS Finder CTRL click a folder or a file and choose Adobe Drive 2 0 Connect To from the context menu I...

Страница 7: ...rmation and choose configuration options Z Remember me When selected Adobe Drive 2 0 keeps your login information and automatically fills in the password for you on future connections to this server Z Automatically connect to this server when computer starts When selected Adobe Drive 2 0 keeps your login information and server preference and connects to the server on startup so you do not have to ...

Страница 8: ... OPEN IN PLATFORM FILE BROWSER Open the root folder of the mounted volume in Windows Explorer or Mac OS Finder CONNECT Establish a new connection to the selected DAM server if it is currently disconnected DISCONNECT SERVER Disconnect Adobe Drive 2 0 from the DAM server if it is currently connected REMOVE First disconnects the DAM server if it is currently connected removes all cache data from the ...

Страница 9: ...g level as info log informational warning and error messages warning log warning and error messages or error log only error messages Z Click Open Log File to open the log file in the default text editor 3 If you have changed the configuration click Save Working with remote files When Adobe Drive 2 0 successfully connects to a DAM server a mounted hard drive or mapped network drive appears in the f...

Страница 10: ...Adobe Drive 2 0 User Guide Working with remote files 10 Inspecting a connected server in Adobe Bridge This is what a mounted drive might look like in the Content panel in Adobe Bridge ...

Страница 11: ...olders to the DAM server To save a version of a file add the file to your DAM server You can add both Adobe and non Adobe files The procedure depends on whether you are using Adobe Bridge a platform file browser or an integrated Adobe application In all cases assume that you have already connected to the server using Adobe Drive 2 0 Using Adobe Bridge 1 Click Adobe Drive in the Favorites panel ope...

Страница 12: ...ed out to you again You can then check in another version by choosing File Check In You can also check in the edited file when you close it Opening a remote file You can open a remote file directly in any application using File Open the same way you would open any other file X If you open a checked in file and edit it in an integrated Adobe application the file is checked out automatically and you...

Страница 13: ...ext menu and choose Copy then go to the target folder and choose Paste Z In a platform file browser CTRL drag in Windows or OPTION drag in Mac OS the file to the target location X To move remote files Z In Adobe Bridge invoke the context menu for the file with right click in Windows choose Move To and choose or browse to the target folder In Mac OS there is no Move command you can copy paste then ...

Страница 14: ...before placing them in a managed document When you place a file that is not managed by the DAM server into a file that is managed you cannot keep track of the placed asset s versions or status View file status and versions in the Links panel The Links panel in Illustrator or InDesign displays additional information about placed files from the DAM server identifying whether a linked file is being e...

Страница 15: ...ho is editing a linked file from a DAM server as well as a status icon that describes the current state of the file see File status in integrated applications on page 17 In Illustrator and InDesign the status bar displays the file status icons To view versions of a placed file choose Versions Illustrator or Utilities Versions InDesign from the Links panel menu In Illustrator a tool tip displays th...

Страница 16: ...lities Versions InDesign from the Links panel menu 3 Select a version and click Promote To Current Version 4 Enter a version comment if desired and click Save Deleting remote files or folders You can delete remote files or folders from the DAM server using Adobe Bridge or the platform file browsers Any user with appropriate privileges can delete files and folders unless they are marked as Checked ...

Страница 17: ...of the same file and delete versions as they become obsolete or to save disk space File status in integrated applications Files that are managed by Adobe Drive 2 0 are marked with a status icon that describes the state of the file on the DAM server When browsing managed files in Drive integrated applications such as InDesign Illustrator or Photoshop you can see a file s status in the status bar A ...

Страница 18: ...n in the Check In dialog then click OK In InDesign or Illustrator you can save versions of non embedded graphics images and text files using the Edit Original command in the Links panel After editing the file save it in its native application Then in the Links panel select the file and use the Check In Link command to check in a version in the DAM server For more information see the application He...

Страница 19: ... Drive 2 0 assuming you have the file checked out Z Start Adobe Bridge Z Go to Bridge Preference Startup Scripts and make sure that Adobe Drive is selected Z Open the file in its native application make your changes and save and close the file Z In Adobe Bridge select the file and click Check In Z Enter comments for the version in the Check In dialog then click OK Editing files checked out by anot...

Страница 20: ...minds you to update your document with the latest version This prompt appears when you open the file attempt to edit it or when you bring the document window to the front When the prompt appears choose one of DISCARD CHANGES Updates the document with the most recent version from the DAM server You can continue editing the file after it is updated You lose any changes you made even if you have alre...

Страница 21: ...you view a previous version in its native application changes you make are not reflected in the current version unless you promote the previous version to be the current version see Promoting a version on page 22 You can however save edits to a previous version as a new asset Do this if you want both a previous version and the current version to be available for simultaneous use in the DAM server ...

Страница 22: ...e Check In dialog and click OK Deleting a version When you delete a version the remaining versions are not renumbered You cannot restore deleted versions You cannot delete the head version X In the Versions dialog select the version you want to delete and click Delete X In Adobe Bridge select the version you want to delete and click Delete in the Content panel Reverting to the last version When yo...

Страница 23: ...Match menus You can specify multiple criteria Use the and buttons to add and remove criteria See Adobe Bridge documentation for details of the search options 4 When you are connected to a DAM server you can choose one or both of the managed file options Z Search includes all versions of a file When selected expands the search to include all versions of a versioned file Z Search includes deleted fi...

Страница 24: ...ically update the Adobe Drive 2 0 information displayed in Adobe Bridge particularly if the Adobe Bridge window is in the background If you do not see the results of an action you have completed refresh the view by doing one of the following in Adobe Bridge X Choose View Refresh or press F5 X Change the focus by selecting another item X Change to a different folder and back X Resize the Adobe Brid...

Страница 25: ...in may be deleted and you will need to re enter your login credentials when you start Adobe Drive 2 0 The CS5ServiceManager folder is located here IN WINDOWS XP Documents and Settings username AppData Adobe CS5ServiceManager IN WINDOWS VISTA 7 Users username AppData Roaming Adobe CS5ServiceManager IN MAC OS users username Library Application Support Adobe CS5ServiceManager If the folder cannot be ...

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