LTPH-TP-1047-01, Issue 1
Appendix D - Product Support
H2TU-R-402 List 5E
March 12, 2001
39
A
PPENDIX
D - P
RODUCT
S
UPPORT
ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products.
T
ECHNICAL
S
UPPORT
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Wireline Systems Division
Customer Service Engineering Group at one of the following numbers:
A Customer Service Engineer answers technical assistance calls Monday through Friday between 7:30 AM and
5:30 PM, Pacific Time, excluding holidays. At all other times, an on-duty Customer Service Engineer returns
technical assistance calls within 30 minutes.
R
ETURNS
To return equipment to ADC:
1
Locate the number of the purchase order under which the equipment was purchased. To obtain a return
authorization number, you need to provide the original purchase order number to ADC’s Return Material
Authorization (RMA) Department.
2
Call or write ADC’s RMA Department to ask for an RMA number and any additional instructions. Use the
telephone number, fax number or email address listed below:
•
Telephone: 800.370.9670
•
Fax: 714.832.9923
•
Email Address: [email protected]
3
Include the following information, in writing, along with the equipment you are returning:
•
Company name and address.
•
Contact name and telephone number.
•
The shipping address to which ADC should return the repaired equipment.
•
The original purchase order number.
•
A description of the equipment that includes the model and part number of each unit being returned, as
well as the number of units that you are returning.
•
The reason for the return. For example:
–
The equipment needs an ECO/ECN upgrade.
–
The equipment is defective.
Telephone:
800.638.0031 or 714.730.3222
The 800 telephone support line is toll-free in the
U.S. and Canada.
Fax:
714.832.9924
Email:
