Appendix C - Product Support
800-357-104-01, Revision 01
88
September 29, 2000
HMS-357 List 4 and List 5
A
PPENDIX
C - P
RODUCT
S
UPPORT
ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products.
T
ECHNICAL
S
UPPORT
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Wireline Systems Division
Customer Service Engineering Group at one of the following numbers:
A Customer Service Engineer answers technical assistance calls Monday through Friday between 7:30 AM and
5:30 PM, Pacific Time, excluding holidays. At all other times, an on-duty Customer Service Engineer returns
technical assistance calls within 30 minutes.
W
ORLD
W
IDE
W
EB
ADC product and company information can be found at http://www.pairgain.com using any Web browser. To
download ADC product manuals from the Customer Site portion of the ADC Web page, you need to provide a
customer password. If you do not have a password, contact your ADC sales representative.
R
ETURNS
To return equipment to ADC Wireline Systems Division:
1
Locate the number of the purchase order under which the equipment was purchased. You will need to provide
this number to ADC Wireline Systems Division Customer Service to obtain a return authorization.
2
Call or write ADC Wireline Systems Division Customer Service to ask for a RMA number and any additional
instructions. Use the telephone number, fax number, or email address listed below:
•
Telephone: 800.370.9670
•
Fax: 714.832.9923
•
Email Address: [email protected]
3
Include the following information, in writing, along with the equipment you are returning:
•
Company name, address, telephone number, and the name of a person Customer Service can contact
regarding this equipment.
•
The purchase order number provided to Customer Service when the RMA number was requested.
•
A description of the equipment, as well as the number of units that you are returning. Be sure to include
the model and part number of each unit.
•
The shipping address to which Customer Service should return the repaired equipment.
Telephone:
800.638.0031 or 714.730.3222
The 800 telephone support line is toll-free in the
U.S. and Canada.
Fax:
714.832.9924