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OmniVR® Equipment User Manual
MNL-0007 (1.3)
© Copyright 2015-2022. Accelerated Care Plus Corporation — All Rights Reserved. Confidential and Proprietary.
Standard Limited Product Warranty
The warranty information provided in this
section is applicable only to products
purchased from ACP, directly or through
an authorized dealer. This section does
not apply to leased products. The terms
of maintenance and repair of any leased
products are detailed in the separately
executed agreement between the parties.
Warranty Coverage
This warranty provides coverage,
for Equipment purchased, against
manufacturer’s defects in material and
workmanship, and extends to the original
owner of the product during the warranty
period for that product. Only those items
returned to the ACP Service Center within
the warranty period, and also within thirty
(30) days after notification to ACP of the
defect, shall be eligible for repair under the
Standard Limited Product Warranty. Buyer
is responsible for shipping cost associated
with sending the Equipment to the ACP
Service Center. ACP shall ship Equipment
to Buyer after repair at no cost to the
Buyer provided repair is deemed to be
under warranty. ACP may, at its discretion
and only for valid warranty claim, repair
or replace any part(s) that prove to be
defective during the warranty period.
Warranty Exclusion
Any and all warranty coverage will be void
if any of the following have occurred:
1. The product contains repairs or
replacement parts not furnished
by ACP.
2. The product is damaged resulting
from misuse or negligence.
3. The product has been tampered
with and/or altered, including serial
number alteration.
NOTE:
Use of the Equipment with
accessories and/or supplies not approved by
ACPL for use with the Equipment may void
the warranty if such accessory or supply item
caused damage to the Equipment.
Warranty Period
The following coverage is provided at no
additional cost to the Buyer:
•
New Equipment/Product.
Products
purchased as new from ACP are
warranted against manufacturer’s
defects in material and workmanship
for a period of two (2) years from the
date of purchase.
•
Refurbished Equipment/Product.
Products purchased specifically as
Refurbished Equipment are warranted
against manufacturer’s defects in
material and workmanship for a
period of one (1) year from the
date of purchase.
•
Accessories.
All accessories for ACP
equipment/products are warranted
against manufacturer’s defects in
material and workmanship for a
period of three (3) months from the
date of purchase.
Warranty Validation
The following information needs to be
provided to the ACP Customer Support
representative prior to the product being
returned under warranty coverage:
1. Buyer name or account number
as it appears under the “Bill To”
on the ACP or recognized ACP
Dealer invoice.
2. Invoice Date and Number.
3. Model number, description, and
serial number of equipment.
4. Detailed description of the problem.
