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Frequently asked questions - 79

Troubleshooting

This chapter shows you how to deal with common system
problems.
Read it before calling a technician if a problem occurs.
Solutions to more serious problems require opening up the
computer. Do not attempt to open the computer yourself;
contact your dealer or authorized service center for
assistance.

Troubleshooting tips

This computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.

If the system reports an error message or an error
symptom occurs, see "Error messages" below. If the problem
cannot be resolved, contact your dealer.

Error messages

If you receive an error message, note the message and take
the corrective action. The following table lists the error
messages in alphabetical order together with the
recommended course of action.

Error messages

Corrective action

CMOS battery
bad

Contact your dealer or an authorized
service center.

CMOS checksum
error

Contact your dealer or an authorized
service center.

Disk boot failure

Insert a system (bootable) disk, then
press

Enter

to reboot.

Equipment
configuration
error

Press

F2

(during POST) to enter the

BIOS utility, then press

Exit

in the BIOS

utility to reboot.

Hard disk 0 error

Contact your dealer or an authorized
service center.

F r e q u e n t l y a s k e d q u e s t i o n s

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Содержание Predator Helios 500

Страница 1: ...User s Manual PREDATOR HELIOS 500...

Страница 2: ...prietary information that is protected by copyright laws The information contained in this manual is subject to change without notice Some features described in this manual may not be supported depend...

Страница 3: ...PredatorSense main screen 36 PredatorSense and Acer TureHarmonyTM settings 37 Adjusting the keyboard backlight 37 Overclocking 38 Adjusting the hotkeys 39 Assign an action to a hotkey 39 Record a mac...

Страница 4: ...y computer 73 How do I set the alarm 75 Where are my apps 76 What is a Microsoft ID account 77 How do I check for Windows updates 77 Where can I get more information 78 Troubleshooting 79 Troubleshoot...

Страница 5: ...or your computer and your health Where to find the power button ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to a n...

Страница 6: ...his guide contains detailed information on such subjects as system utilities data recovery expansion options and troubleshooting Once you have connected to the internet you can download updates for yo...

Страница 7: ...he Windows Start button select Power Sleep Right click the Windows Start button Shut down or sign out Sleep Taking care of your computer Your computer will serve you well if you take care of it Only u...

Страница 8: ...ects on top of it Route the power cord and any cables away from where people walk When unplugging the power cord do not pull on the cord itself but pull on the plug The total ampere ratings of the equ...

Страница 9: ...etup Guide let us show you around your new Predator computer Screen view Icon Item Description 1 Webcam Web camera for video communication A light next to the webcam indicates that the webcam is activ...

Страница 10: ...for each key in the PredatorSense application 2 Backlit keyboard For entering data into your computer See Using the keyboard on page 16 3 Touchpad Touch sensitive pointing device 4 Click buttons left...

Страница 11: ...d drive is active Battery indicator Indicates the computer s battery status Amber when the battery is charging Blue when fully charged with the AC adapter plugged in Power indicator Indicates the comp...

Страница 12: ...t RJ 45 port Connects to an Ethernet 10 100 1000 based network Pull the lip down to open the port fully 3 USB port with power off charging Connects to USB devices 4 USB Type C Thunderbolt 3 port Conne...

Страница 13: ...and earlier devices For optimal performance use USB 3 0 certified devices Defined by the USB 3 0 specification SuperSpeed USB Icon Item Description 1 Headset speaker jack Connects to audio devices e g...

Страница 14: ...Allows the computer to stay cool Do not cover or obstruct the openings 2 DC in jack Connects to an AC adapter 3 External display DisplayPort port Connects to a display device using the high definition...

Страница 15: ...ain storage and memory compartment Houses the computer s main storage and memory You may upgrade your computer s main storage and memory To reduce compatibility risk Acer recommends asking an approved...

Страница 16: ...he computer s network devices Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Display o...

Страница 17: ...Play or pause a selected media file Fn Pg Up Stop Stop playing the selected media file Fn Pg Dn Previous Return to the previous media file Fn End Next Jump to the next media file NumLk Num Lk Numeric...

Страница 18: ...are using Touchpad gestures Single finger slide Slide a finger across the touchpad to move the cursor Single finger press or tap Press the touchpad down or lightly tap the touchpad with your finger t...

Страница 19: ...indow and tap the touchpad to select that window or swipe downwards to exit Task View Swipe down to minimize all open windows and show Desktop swipe upwards to restore the minimized windows Swipe left...

Страница 20: ...tray in the lower right hand corner of the screen select the Notifications icon to open the Notifications pane 2 Select All settings 3 Select Devices Touchpad 4 Now you can adjust the settings to sui...

Страница 21: ...Using the Precision Touchpad 21...

Страница 22: ...menu select Update Security and then click Recovery Creating a factory default backup Recovery Management allows you to quickly and easily back up your operating system installed apps and data 1 From...

Страница 23: ...very 23 2 Select the Backup tab and click Get Started for Create Factory Default Backup to open the Recovery Drive window 3 Make sure Back up system files to the recovery drive is selected and click N...

Страница 24: ...wireless and LAN drivers Back up your wireless and LAN drivers You can use these backups to install the wireless and LAN drivers if you install another operating system 1 From Start select Acer then...

Страница 25: ...efore reinstalling Windows Reset this PC and keep my files 1 From Start select Acer then Acer Recovery Management 2 Select the Restore tab and click Get started to Choose an option 3 Select Keep my fi...

Страница 26: ...ng the reset process 6 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 7 Follow the process until it completes 8 When your PC has...

Страница 27: ...re keeping your computer This will be quicker but less secure Files may still be recovered with a file recovery program Select Remove files and clean the drive if you are not keeping your computer Thi...

Страница 28: ...screen will turn off during the reset process 7 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 8 Follow the process until it com...

Страница 29: ...or a separate Bluetooth dongle plugged into the computer s USB port if no internal Bluetooth adapter is available Enable Bluetooth and add a device Every new device must first be paired with your comp...

Страница 30: ...h to pair from the list of discovered devices 5 After pairing if there is a code displaying on the screen enter that code on the device to proceed the connection Note Some devices using older versions...

Страница 31: ...e Bluetooth settings by selecting the Notifications icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Blu...

Страница 32: ...et Connecting to a wireless network Connecting to a wireless LAN A wireless LAN or WLAN is a wireless local area network which can link two or more computers without using wires Once connected to WLAN...

Страница 33: ...access point and current internet connection through the ISP of your choice Make a note of the wireless network s name and password if necessary If you are trying to connect to a public network such a...

Страница 34: ...34 Connecting to the Internet 4 Once you select a wireless network select Connect 5 If required enter the network s password...

Страница 35: ...port on your router refer to the image below Then you ll be ready to get online Connecting to a cellular network If your computer has a SIM slot you can connect to the internet using a cellular phone...

Страница 36: ...ize the key function settings for a specific game and launch your apps from App Center quickly The PredatorSense main screen The main screen gives you an overview of temperatures and fan speeds You ca...

Страница 37: ...To get a different audio experience you can click Acer TrueHarmonyTM icon to adjust the audio mode Adjusting the keyboard backlight Select Lighting to see keyboard lighting options The keyboard backli...

Страница 38: ...nnected or if the battery charge is lower than 40 overclocking options will be disabled Note Acer is not responsible for any damages incurred from overclocking if any third party tools are used to ove...

Страница 39: ...icon to switch to a different group The P icon color corresponds to the color of the physical keys when that group is active Select the color square to choose a custom color for the selected group Ass...

Страница 40: ...a new macro You will be asked to enter a name for the new macro Click OK then click Start recording The macro recorder will record your keystrokes When you have finished click Stop recording to save...

Страница 41: ...he main page This allows you to set up multiple profiles for different games or different users From the main page click Lighting or Hotkey then select the Profile list at the top of the page Select N...

Страница 42: ...an speed beyond the normal maximum enhancing cooling power when the system is under heavy use Monitoring From Monitoring page click CPU GPU or System tab to check processor and system temperature and...

Страница 43: ...be switched automatically when the game is launched Select Add Game to create a new game setting on lower right page Click Browse to select the execution file exe of the game Then select the appropria...

Страница 44: ...quickly launch the installed app in your computer To add the app select Add App in the lower right page Click Browse to select the execution file exe of the app and click Add to finish Then you can d...

Страница 45: ...es to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emission from th...

Страница 46: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery...

Страница 47: ...e key to secure the lock Some keyless models are also available Using passwords Passwords protect your computer from unauthorized access Setting these passwords creates several different levels of pro...

Страница 48: ...ess Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer If you enter the password i...

Страница 49: ...ayed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the top of the screen Setting passwords To set a password on bo...

Страница 50: ...rtup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce...

Страница 51: ...Power management 51 4 Select Change settings that are currently unavailable 5 Scroll down and disable Turn on fast startup 6 Select Save changes...

Страница 52: ...failure Charging the battery Plug the AC adapter into the computer and connect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a condi...

Страница 53: ...computer on constant AC power Not discharging and recharging the battery to its extremes as described above Frequent use the more you use the battery the faster it will reach the end of its effective...

Страница 54: ...to the power meter When the battery low warning appears the recommended course of action depends on your situation Important Connect the AC adapter as soon as possible after the battery low warning a...

Страница 55: ...oard pointing device printer external monitor and other external devices 7 Disconnect the Kensington Noble lock if you are using one to secure the computer Moving around When you are just moving withi...

Страница 56: ...apter with you to plug in your computer in the meeting room If the meeting room does not have an electrical outlet reduce the drain on the battery by putting the computer in Sleep mode Press the Sleep...

Страница 57: ...h you leave the computer in the trunk of the car to avoid exposing the computer to excessive heat Changes in temperature and humidity can cause condensation Allow the computer to return to room temper...

Страница 58: ...e sure that the battery in the computer is charged Airport security may require you to turn on your computer when carrying it into the gate area What to take with you Take the following items with you...

Страница 59: ...ther printer Proof of purchase in case you need to show it to customs officials International Travelers Warranty passport Special considerations Follow the same special considerations as when travelin...

Страница 60: ...with your computer kits sold for appliances to power the computer If you are using the modem check if the modem and connector are compatible with the telecommunications system of the country you are...

Страница 61: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors...

Страница 62: ...ices to a single USB port Note Two USB standards are currently available on Predator computers USB 2 0 High speed USB and USB 3 0 SuperSpeed USB USB 2 0 ports on Predator computers have a black tongue...

Страница 63: ...port up to USB 3 1 SuperSpeed USB 10 Gbps Other USB devices with a USB Type C connector are supported but transfer speed may be reduced and certain functions will be disabled such as Thunderbolt video...

Страница 64: ...nd power on USB C devices The Type C port is reversable connectors may be inserted with either side up Displays Up to two 4K displays with can be connected to a single Thunderbolt 3 port If an adapter...

Страница 65: ...should right click on the USB icon in the Windows task bar and select Eject device to tell the operating system to stop using the device before removing it Failure to do this may result in data loss o...

Страница 66: ...olution and refresh rate should be detected automatically If necessary change the display settings used by the computer Headphones and microphone One or more 3 5 mm jacks on your computer allow you to...

Страница 67: ...compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV wit...

Страница 68: ...estion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact inf...

Страница 69: ...r computer on again Make sure that the AC adapter is properly plugged into the computer and to the power outlet If power is being supplied to the computer check the following Do you have a USB storage...

Страница 70: ...ter the internal speakers automatically turn off The keyboard does not respond Try attaching an external keyboard to a USB port on the computer If it works contact your dealer or an authorized service...

Страница 71: ...and contains all you need to know about the ITW program A list of available authorized service centers is in this handy booklet Read this passport thoroughly Always have your ITW passport on hand espe...

Страница 72: ...upport we can reduce the amount of time a call takes and help solve your problems efficiently If there are error messages or beeps reported by your computer write them down as they appear on the scree...

Страница 73: ...Windows key or select the Windows Start button and select the power icon Shut down You can also turn off the computer by right clicking the Windows Start button Shut down or sign out Shut down Can I...

Страница 74: ...ect Slideshow 3 Select Add a folder and open the folder you wish to use your Pictures folder will open by default Select Choose this folder to add the folder to the lock screen slideshow 4 Select a fo...

Страница 75: ...y Alternatively you can also right click anywhere on the desktop and select Display settings Display How do I set the alarm Your computer can act as an alarm clock Type Alarms to search for the Alarms...

Страница 76: ...apps list and you want to make an app appear on Start right click an app and select Pin to Start How do I remove a tile from Start Right click a tile to select it and select Unpin from Start to remove...

Страница 77: ...with friends and sign in to your favorite websites When you sign in to your PC with a Microsoft account you ll connect your PC to the people files and devices you care about Do I need one You do not...

Страница 78: ...78 Frequently asked questions Where can I get more information For more information please visit the following pages Windows 10 information go acer com windows tutorial Support FAQs support acer com...

Страница 79: ...rror messages below If the problem cannot be resolved contact your dealer Error messages If you receive an error message note the message and take the corrective action The following table lists the e...

Страница 80: ...dealer or an authorized service center I O parity error Contact your dealer or an authorized service center Keyboard error or no keyboard connected Contact your dealer or an authorized service center...

Страница 81: ...Just a few simple steps can connect you to a vast collection of knowledge and communication tools To accomplish these steps you should first select an Internet Service Provider ISP which supplies the...

Страница 82: ...socket to avoid interference To be eligible for DSL you must be located near an DSL equipped phone exchange service is sometimes unavailable in rural areas Connection speeds vary depending on your lo...

Страница 83: ...twork which may link two or more computers without using wires Setting up a wireless network is easy and allows you to share files peripheral devices and an internet connection What are benefits of a...

Страница 84: ...cess point router for detailed setup instructions Network cable RJ45 A network cable also called RJ45 cable is used to connect the host computer to the access point see illustration below this type of...

Страница 85: ...eck out our Support section to get help tailored to your needs www acer com is your portal to a world of online activities and services visit us regularly for the latest information and downloads Inte...

Страница 86: ...ey didn t capitalize your name or there are misspellings The email might be from cybercriminals who are trying to fool you into sending them your credit card number social security number or logging i...

Страница 87: ...ame in which to pay Even if paid the criminal might choose to not unencrypt the files anyway What to do if you re infected Avoid getting infected in the first place by staying protected with internet...

Страница 88: ...ted Take steps to avoid infection by staying protected with internet security software like Norton Security If you subscribed to Norton Security and think you may have a virus contact Norton s on call...

Страница 89: ...n of at least 10 uppercase and lowercase letters symbols and numbers Don t click on random links or open unsolicited messages and attachments particularly from people you don t know Don t access any p...

Страница 90: ...your computer may be infected by malicious software However do not blame every computer problem on a virus If you suspect your computer is infected the first thing to do is update if you have not alr...

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