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Chapter 3

Troubleshooting

3.1 Troubleshooting Procedures

When dealing with computer hardware, problems often occur
because of configuration errors. Make sure that the card is securely
seated in its socket.

If your AcerISDN P10 does not work properly,
run the diagnostic program to help you identify
the problem.

The following table will assist you in resolving any problems that
you have with your AcerISDN P10.

Please restart the PC each time after you install
or uninstall the AcerISDN P10

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Содержание ISDN P10

Страница 1: ...ht All rights are reserved No part of this manual may be reproduced by any mechanical electronic or other means in any form without the prior written permission of the manufacturer Trademarks All trademarks and registered trademarks are the property of their respective owners CE Approval All CE approved ISDN devices may be connected to the Euro ISDN in all countries of the EU D129626H D129627H The...

Страница 2: ...that the measured values are within EMC limitations In practice and under special circumstances it may be possible that the product may be outside of the given limits if it is used in a PC that is not produced under EMC certification It is also possible in certain cases and under special circumstances which the given EMC peak values will become out of tolerance In these cases the user himself is r...

Страница 3: ... Features 4 CHAPTER 2 5 Installation 5 2 1 Before Installing 5 2 2 Installing the ISDN Card 6 2 3 Installing the AcerISDN P10 Drivers 8 2 4 AcerISDN P10 Utility Installation 21 2 5 The Diagnostic Program 22 2 6 Using Multilink in Windows 95 24 2 7 Uninstalling the AcerISDN P10 27 CHAPTER 3 28 Troubleshooting 28 3 1 Troubleshooting Procedures 28 APPENDIX A 33 Product Support 33 ...

Страница 4: ... Figure 2 9 The Device Manager _____________________________________14 Figure 2 10 Device Properties Window _______________________________15 Figure 2 11 Adding the AcerISDN P10 as a Network Adapter ______________16 Figure 2 12 Setup Program of the ISDN Card __________________________17 Figure 2 13 Entering the Path of Windows NT Disk______________________18 Figure 2 14 Adding the ISDN Ports for R...

Страница 5: ...n video Before the use of ISDN telecommunications operated using analog devices which limited the quality of telecommunication transfers With ISDN technology the telephone lines can transmit data digitally with much greater speed and clarity of transmission than with analog transmissions The ISDN is capable of transmitting all kinds of information at greatly accelerated rates A typical modem trans...

Страница 6: ... transmissions With ISDN devices implemented throughout the world a truly digital network will emerge allowing everyone fast and easy access to the global information highway With the AcerISDN P10 you can have an answering machine file transfer videotex G3 G4 Fax functions and Internet access This will bring you more versatility and efficiency in the ISDN era FIGURE 1 1 THE ISDN SYSTEM ...

Страница 7: ...y to configure The card is fully Plug and Play compatible The Windows 95 operating system will automatically install and configure the AcerISDN P10 1 2 Package Contents The AcerISDN P10 package comes with the following accessories 1 The AcerISDN P10 ISDN card 2 The AcerISDN P10 installation diskettes or CD 3 A CD that includes a bundled application software program RVS COM Lite and manual for the ...

Страница 8: ...k PPP MP for 128Kbps two B channels internet access and data transfer Supports X 75 T 70NL ISO8208 T 90 and HDLC transparent protocols on the B channel for T Online AOL CompuServe BTX BBS Eurofile transfer and G4 Fax Has support for a bit transparent driver on the B channel for answering machine and G3 Fax functions Supports both V 110 and V 120 rate adaptation Supports COM port simulation for mod...

Страница 9: ... or above with at least 8MB of RAM 2 One unused 16 bit expansion ISA bus slot 3 One free interrupt IRQ 4 Microsoft Windows 95 or NT 5 CR ROM drive 6 At least 5MB of free disk space for the AcerISDN P10 controller software 7 A VGA compatible monitor 8 An IBM or Microsoft compatible mouse 9 An ISDN basic rate S0 interface released by PTT Post Telephone and Telegraph administration ...

Страница 10: ...t many computer and electronics stores An easier yet less effective way to discharge static electricity is to touch a large metal object that is already properly grounded 1 Turn off the power to your computer and all peripherals such as your monitor or printer 2 Remove the computer system cover unit 3 Remove the bracket from any unused 16 bit expansion slot Set the bracket screw aside 4 Gently ins...

Страница 11: ...ed S0 LINE on the card as shown in Figure 2 1 FIGURE 2 1 CONNECTING THE ISDN LINE Replace the computer system cover unit and reconnect your peripheral devices The next section covers the AcerISDN P10 driver installation under the Microsoft Windows 95 and NT operating systems ...

Страница 12: ...lay compatible installing the card is easy and fast For Windows 95 and OEM Service Release 2 OSR2 1 Start Windows After the opening banner Windows will tell you that your AcerISDN P10 card has been detected You will then see the following screen for Windows 95 FIGURE 2 2 ACERISDN P10 PNP CARD FOUND IN WINDOWS 95 ...

Страница 13: ...ECTED IN OSR2 2 Insert the AcerISDN P10 Driver Installation Diskette or CD into the appropriate drive A B or D etc 3 Select Driver from disk provided by hardware manufacturer for Windows 95 or Next for OSR2 4 Follow the instructions on the screen Windows will copy the driver files to Windows sub directories ...

Страница 14: ...shed copying the driver files you will see the following screen for setting the properties of the AcerISDN P10 FIGURE 2 4 CONFIGURING THE ISDN CARD Select the signalling protocol and PCM coding rule of the ISDN switch Input the ISDN number and click OK ...

Страница 15: ...e following screen prompting for the path of the Windows 95 source files FIGURE 2 5 ENTERING THE PATH OF WINDOWS 95 DISK If the Microsoft ISDN Accelerator Pack 1 1 or Dial Up Networking 1 2 has been installed before Windows will detect some files with newer versions FIGURE 2 6 KEEPING THE NEWER SYSTEM FILES ...

Страница 16: ...ore you should see the following screen FIGURE 2 7 INSTALLING THE MULTILINK PPP FROM MICROSOFT For more details about multilink PPP please refer to Section 2 6 Using Multilink in Windows 95 12 After installing the Microsoft ISDN Accelerator Pack 1 1 or Dial Up Networking 1 2 you will be prompted to restart the computer FIGURE 2 8 RESTARTING THE COMPUTER ...

Страница 17: ...u can check the Device Manager to see if your card has successfully been installed Please follow these instructions 1 Open up Control Panel Double click the System Icon Click the Device Manager tab 2 You should see a folder entitled Network adapters Double clicking the Network adapters folder you should see the AcerISDN P10 AIK 514S listed ...

Страница 18: ...AcerISDN P10 User Manual 14 FIGURE 2 9 THE DEVICE MANAGER Select the AcerISDN P10 AIK 514S folder and then click Properties You will see the following screen ...

Страница 19: ... FIGURE 2 10 DEVICE PROPERTIES WINDOW The message under Device Status indicates that the card is installed properly and that there are no hardware conflicts If there is an error message please refer to Chapter 3 Troubleshooting ...

Страница 20: ...ws NT 4 0 1 Start Windows Run D DRIVERS WINNT40 SETUP BAT in the Driver Installation Diskette or CD FIGURE 2 11 ADDING THE ACERISDN P10 AS A NETWORK ADAPTER 2 Click OK again to begin copying files 3 After that the Setup Program will start ...

Страница 21: ...O Port of the ISDN card will be configured by the system 5 Select the signalling protocol and PCM coding rule of the ISDN switch Input the ISDN number and click OK 6 After setting the properties of the ISDN card you might see the following screen prompting for the path of the Windows NT source files to installing the Remote Access Service RAS ...

Страница 22: ...OWS NT DISK 7 When the RAS is installed you will see the following screen for configuring ISDN ports as RAS devices FIGURE 2 14 ADDING THE ISDN PORTS FOR RAS 8 Press OK to select ISDN1 NTWANMP as one of the RAS Capable Devices you should then see the following screen ...

Страница 23: ...ports These two ports ISDN1 and ISDN2 make the AcerISDN P10 be capable of dialing or receiving multilink calls For more details about configuring the multilink support in Windows NT 4 0 please refer to the on line help of RAS 10 Click Continue to complete RAS setup and you should see the AcerISDN P10 has been installed as a network adapter ...

Страница 24: ...P10 INSTALLED AS A NETWORK ADAPTER 11 Click Close you will be prompted to restart the computer 12 Press Yes to restart your computer and finish the AcerISDN P10 driver installation The next section covers the utility installation for the AcerISDN P10 ...

Страница 25: ...tart and then click Run The Program Run dialog box will open FIGURE 2 17 INSTALLING THE UTILITY PROGRAMS Type D UTILITY SETUP in the Run Dialog Box Press OK The InstallShield Wizard will load the AcerISDN P10 utility installation program Press Next to begin installing the AcerISDN P10 Utility Follow the instructions on the screen to complete the installation The next section describes how to use t...

Страница 26: ...agnostic program is an intuitive menu driven Windows program that will help you to quickly set up your ISDN card To run the diagnostic program please follow these instructions 1 Open the Programs folder on the Start menu and click on the AcerISDN P10 item 2 Click on the Diagnostic Program item you will see the following screen FIGURE 2 18 THE DIAGNOSTIC PROGRAM ...

Страница 27: ... Number box type in the subscriber number of your own ISDN line 5 Press Loopback Test to begin the diagnostic procedure The diagnostic program will make a call from the B1 channel that returns through the B2 channel The D and B channels will be tested for line integrity FIGURE 2 19 THE LOOPBACK TEST If you see any error messages please consult the Troubleshooting chapter of the manual ...

Страница 28: ...pport in Windows 95 please follow these steps 1 Double click on the My Computer icon on your Windows 95 Desktop then double click on the Dial Up Networking DUN folder 2 The DUN folder displays an icon labelled Make New Connection plus icons for each of the connections that you have already created If you have not yet created a connection double click on Make New Connection to define a connection t...

Страница 29: ...tored If you subsequently change the phone number for the connection icon the phone numbers associated with additional devices on this page will not change After your additional devices are configured you are ready to dial your multilink connection Once the connections are established you can view status information about the link by double clicking on the communicating computers icon displayed in...

Страница 30: ...DN P10 User Manual 26 If the Resume button is displayed then click on Resume to dial that connection and add that line to the bundle You may suspend and resume individual links without dropping the connection ...

Страница 31: ...N P10 program group To remove the driver and utility Programs of the AcerISDN P10 from your system please follow these steps 1 Open the Programs folder on the Start menu and click the AcerISDN P10 item 2 Click the Uninstall DRV UTL item The uninstallation program will run FIGURE 2 20 THE UNINSTALLATION PROGRAM 3 Check the items that you want to completely remove from the system and press OK This c...

Страница 32: ...ors Make sure that the card is securely seated in its socket If your AcerISDN P10 does not work properly run the diagnostic program to help you identify the problem The following table will assist you in resolving any problems that you have with your AcerISDN P10 Please restart the PC each time after you install or uninstall the AcerISDN P10 ...

Страница 33: ...ll and then reinstall the AcerISDN P10 driver You are not allowed to run this program CAPI2032 DLL is not from AcerISDN P10 package Uninstall and then reinstall the AcerISDN P10 driver File CAPI2032 DLL can not start Check the file to determine the problem K514S VXD has been deleted or the installation is incomplete Uninstall and then reinstall the AcerISDN P10 driver CAPI VxD is not loaded The Re...

Страница 34: ...card 3 Start the PC and use the Add New Hardware Wizard in the Control Panel to search for new hardware 4 Shut down the PC and re install the AcerISDN P10 according to Chapter 2 PnP fail for Windows NT 1 PnP function is not available for auto setting 1 Manually set the IRQ and I O Port see note 2 The ISDN card is not installed in the PC 2 Ensure that the ISDN card is securely seated in the ISA slo...

Страница 35: ...that the ISDN card is securely seated in the ISA slot I O Port assignment error There is an I O Port conflict or the Registration key has been destroyed Same as PnP fail for Windows 95 IRQ and I O Port assignment error The ISDN card is not installed in the PC Ensure that the ISDN card is securely seated in the ISA slot Resource usage conflict The IRQ and I O Port have been used by other hardware M...

Страница 36: ...ing Ensure that the ISDN S0 line is in good condition Connecting fail error code xxxx 1 Own ISDN Number is incorrect 2 Other devices on the same S0 line are occupying the B channel 3 The ISDN protocol is wrong 1 Ensure that your ISDN number is correct 2 Be sure no other device is on the same S0 line and occupying the B channel 3 Check to see if the ISDN protocol is E DSS1 Data transfer error The I...

Страница 37: ...oblems can be resolved by using the Troubleshooting chapter Chapter 3 If you continue to have problems you should contact the dealer where you bought the AcerISDN P10 If you have any other questions you can contact Acer Netxus Inc Tel 886 2 8691 2332 Fax 886 2 8691 2372 Email anitsd acer com tw Web www acernetxus com tw ...

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