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Frequently asked questions - 39

Troubleshooting

This chapter shows you how to deal with common system problems.
Read  it  before  calling  a  technician  if  a  problem  occurs.  Solutions  to
more  serious  problems  require  opening  up  the  computer.  Do  not
attempt  to  open  the  computer  yourself;  contact  your  dealer  or
authorized service center for assistance.

Troubleshooting tips

This computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs,
see "Error messages" below. If the problem cannot be resolved,
contact your dealer.

Error messages

If you receive an error message, note the message and take the
corrective action. The following table lists the error messages in
alphabetical order together with the recommended course of action.

Error messages

Corrective action

CMOS battery bad

Contact your dealer or an authorized service
center.

CMOS checksum
error

Contact your dealer or an authorized service
center.

Disk boot failure

Insert a system (bootable) disk, then press

Enter

to reboot.

Equipment
configuration error

Press

F2

(during POST) to enter the BIOS

utility, then press

Exit

in the BIOS utility to

reboot.

Hard disk 0 error

Contact your dealer or an authorized service
center.

Hard disk 0
extended type error

Contact your dealer or an authorized service
center.

I/O parity error

Contact your dealer or an authorized service
center.

Frequently asked questions

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Содержание Aspire XC-1760 I5202

Страница 1: ... 1 Aspire Desktop Computer User s Manual ...

Страница 2: ... 3 Sign in or sign up for an Acer ID 4 Enter S N or SNID of your device to register it Important This manual contains proprietary information that is protected by copyright laws The information contained in this manual is subject to change without notice Some features described in this manual may not be supported depending on the Operating System version Images provided herein are for reference on...

Страница 3: ...s 18 BIOS utility 20 Boot sequence 20 Setting passwords 20 Power management 21 Saving power 21 Ports and connectors 23 USB 3 2 Gen 1 information 23 USB 3 2 Gen 2 information 24 Rear panel audio ports 24 Universal Serial Bus USB 25 USB Type C port 26 HDMI 27 SD card reader 28 Video and audio connectors 29 Connecting a monitor 29 Headphones and microphone 29 Frequently asked questions 31 Requesting ...

Страница 4: ...rted In this section you will find Useful information on caring for your computer and your health How to create recovery backups Guidelines for connecting to a network Information on using Acer s bundled software ...

Страница 5: ...ted to the internet you can download updates for your computer from http go acer com id 17883 1 The link will open the Acer Support webpage 2 Scroll down to Drivers and Manuals and search for your model by pasting in or manually entering the serial number SNID or product model 3 From this page you can also download and install the Acer identification utility that will automatically detect your com...

Страница 6: ... adapter to power your device Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0º C 32º F or above 50º C 122º F Do not subject the computer to magnetic fields Do not expose the computer to rain or moisture Do not spill water or any liquid on the computer Do not subject the computer to heavy shock ...

Страница 7: ...plug The total ampere ratings of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord Also the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating Cleaning and servicing When cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist clot...

Страница 8: ...rom Start select Care Center then Recovery Management 2 Select the Backup tab and click Get started for Create backup to open the Backup window 3 Plug in the USB drive or a portable external hard drive and click to add a drive Select the USB drive from the drop down list 4 Click More options to select back up options which best fit your needs such as schedule the backup interval how long you want ...

Страница 9: ...ing system installed apps and data 1 From Start select Care Center then Recovery Management 2 Select the Backup tab and click Get started for Create backup to open the Backup window 3 Click Go to Backup and Restore Windows 7 4 Click Security and Maintenance in the bottom left of the page and click Recovery 5 Select Create a recovery drive to open the Recovery Drive window 6 Make sure Back up syste...

Страница 10: ...ng system without removing your personal files Click Next to continue Important Write a unique descriptive label on the backup such as Windows Recovery Backup Make sure you keep the backup in a safe place that you will remember Note Since the recovery backup requires at least 8 GB of storage after formatting it is recommended to use a USB drive with a capacity of 16 GB or larger Important If you h...

Страница 11: ...erything 1 From Start select Care Center then Recovery Management 2 Select the Restore tab and click Get Started to open the Recovery window 3 Click Get started to Choose an option Select Remove everything to reset your PC back to its factory default 4 Click Change settings to choose restore settings Data erasure and Data drives which best fit your needs Then click Confirm to continue 5 Make sure ...

Страница 12: ...12 Recovery 10 When your PC has completed the reset process Windows will use factory default settings ...

Страница 13: ...ter is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security purposes You only need to pair once After that simply turning on the Bluetooth adapter of both devices will connect them Bluetooth on your computer is disabled by default To enable your computer s Bluetooth adapter do...

Страница 14: ... icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to Settings to enter the Bluetooth settings Note Some devices using older versions of the Bluetooth technology require both devices to enter a PIN In the case of one of the devices not having any inputs as in a headset the passcode is hardco...

Страница 15: ...network Connecting to a wireless LAN A wireless LAN or WLAN is a wireless local area network which can link two or more computers without using wires Once connected to WLAN you can access the internet You can also share files other devices and even your internet connection itself Your computer s wireless connection is turned on by default and Windows will detect and display a list of available net...

Страница 16: ...etwork select Connect 5 If required enter the network s password Connecting with a cable Built in network feature If your computer has a network port plug one end of a network cable into the network port on your computer and the other end into a port on your router refer to the image below Then you ll be ready to get online Note If Wi Fi is turned off please click Wi Fi tile to turn it on ...

Страница 17: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords ...

Страница 18: ...resume from Hibernation if available for maximum security Password on Boot secures your computer against unauthorized use Combine the use of this password with password checkpoints on boot up and resume from Hibernation if available for maximum security Entering passwords When a password is set a password prompt appears in the center of the display screen When the Supervisor Password is set a prom...

Страница 19: ...correctly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three tries the system halts Press and hold the power button for four seconds to shut down the computer Then turn on the computer again and try again ...

Страница 20: ...layed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the top of the screen Setting passwords To set a password on boot activate the BIOS utility then select Security from the categories listed on the top of the screen Find Set Supervisor Password and enter a password to enable this feature Once you have entered a ...

Страница 21: ...tup to start quickly but also uses a small amount of power to check for signals to start These checks consume extra power If you prefer to reduce your computer s power requirements and environmental impact turn off Fast startup 1 Press the Windows key or select the Windows Start button then select Settings System Power sleep 2 Select Choose what the power buttons do 3 Select Change settings that a...

Страница 22: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors ...

Страница 23: ...3 2 Gen 1 certified devices Note The ports and connectors listed below may not be available on all models Icon Item Icon Item Power button Serial port Microphone jack Line in jack Speaker or headphone jack Audio combo jack USB port HDMI port External display VGA connector DC in jack RJ 45 Ethernet connector DP DisplayPort Line out speaker out jack DVI DVI port Recovery button USB port with power o...

Страница 24: ...arlier devices For optimal performance use 3 2 Gen 2 certified devices Defined by the 3 2 Gen 2 specification SuperSpeed USB Rear panel audio ports The table below indicates the functions of the audio jacks on the rear panel if available Icon color Headset Stereo Quadrophonic 5 1 channel Blue Rear Rear Green Headset Front Front Front Blue Mic in Mic in Mic in Center woofer ...

Страница 25: ... to a single USB port Note Two USB standards are currently available on Acer computers USB 2 0 High speed USB and USB 3 2 Gen 1 SuperSpeed USB USB 2 0 ports on Acer computers have a black tongue in the port while USB 3 2 Gen 1 ports have a blue tongue For best performance USB 3 2 Gen 1 devices should always be plugged into USB 3 2 Gen 1 ports Consult your device s documentation to see which standa...

Страница 26: ... USB Type C ports support up to USB 3 2 SuperSpeed USB 10 Gbps Other USB devices with a USB Type C connector are supported but transfer speed may be reduced and certain functions will be disabled such as Thunderbolt video support Important When removing a USB storage device you should right click on the USB icon in the Windows task bar and select Eject device to tell the operating system to stop u...

Страница 27: ...y compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV with a single cable The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality ...

Страница 28: ...s depends on the contents of the card and ask you if you wish to use a program to access the contents of the card SD SDHC and SDXC cards Different types of SD cards cover different capacities while using the same overall design SD cards contain up to 4 GB SDHC cards contain up to 32 GB and SDXC cards can contain up to 2048 GB 2 TB Your computer provides an SDHC or SDXC compatible card reader Impor...

Страница 29: ...solution and refresh rate should be detected automatically If necessary change the display settings used by the computer Headphones and microphone One or more 3 5 mm jacks on your computer allow you to connect audio devices Use the headphone port to plug in stereo headphones or powered speakers connecting an audio device to the headphone port disables the built in speakers Use the microphone port ...

Страница 30: ...uestion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact information ...

Страница 31: ...er outlet If power is being supplied to the computer check the following Is a disc in the optical drive Remove it and press Ctrl Alt Del to restart the system Do you have a USB storage device USB drive or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system Nothing appears on the screen The computer s power management system automatically blanks the screen t...

Страница 32: ...sert the tip of a pen or straightened out paperclip into the hole and push to eject the tray The keyboard does not respond Try attaching an external keyboard to a USB port on the computer If it works contact your dealer or an authorized service center as the internal keyboard cable may be loose The printer does not work Make sure that the printer is connected to a power outlet and that it is turne...

Страница 33: ...mputer when you call With your support we can reduce the amount of time a call takes and help solve your problems efficiently If there are error messages or beeps reported by your computer write them down as they appear on the screen or the number and sequence in the case of beeps You are required to provide the following information Name Address Telephone number Machine and model type Serial numb...

Страница 34: ...e Windows key or select the Windows Start button and select the power icon Shut down You can also turn off the computer by right clicking the Windows Start button Shut down or sign out Shut down Can I turn off notifications You can turn off notifications so that you can leave your computer running but not be disturbed by notifications Press the Windows key or select the Windows Start button and se...

Страница 35: ...h to use your Pictures folder will open by default Select Choose this folder to add the folder to the lock screen slideshow 4 Select a folder and select Remove to remove the folder from the lock screen slideshow 5 Change the other settings to suit your needs How do I move tiles Select a tile and drag it to the place on Start that you want it to appear Other tiles will be moved to accommodate the t...

Страница 36: ... the time by choosing the hour and minute 4 Choose which days the alarm should go off 5 Select the sound notification 6 Select the snooze time 7 Select the Save icon in the bottom right hand corner to save the alarm 8 Select On or Off to activate or deactivate the alarm Where are my apps Move your cursor to the lower left hand corner of the screen and click search box start typing the name of the ...

Страница 37: ...crosoft account is an email address and password that you use to sign in to Windows You can use any email address but it is best if you choose the one you already use to communicate with friends and sign in to your favorite websites When you sign in to your PC with a Microsoft account you ll connect your PC to the people files and devices you care about Do I need one You do not need a Microsoft ID...

Страница 38: ...ey or select the Windows Start button Settings Update Security Windows Update Select Advanced options to configure the settings Where can I get more information For more information please visit the following pages Windows 10 information www microsoft com Support FAQs support acer com ...

Страница 39: ...ror messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of action Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized service center Disk boot failure I...

Страница 40: ...ed service center for assistance Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center Memory size mismatch Press F2 during POST to enter the BIOS utility then press Exit in the BIOS utility to reboot Error messages Corrective action ...

Страница 41: ...et Service Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports The ISP you select will provide instructions on how to connect to the internet you may need additional software or a special box that connects ...

Страница 42: ...onnection provides fast and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected to the internet Network connections A LAN Local Area Network is a group of computers for example within an office building or home that share a common communications line and resources...

Страница 43: ...router Access points routers are two way transceivers that broadcast data into the surrounding environment Access points act as a mediator between wired and wireless network Most routers have a built in DSL modem that will allow you access to a high speed DSL internet connection The ISP Internet Service Provider you have chosen normally supplies a modem router with the subscription to their servic...

Страница 44: ...to a world of online activities and services visit us regularly for the latest information and downloads Internet security software To help you stay ahead of cybercriminals Acer has partnered with Norton to offer you security for all your devices Select Acer computers include protection by Norton Security Norton Security is pre installed on select Acer computers protecting your identity and financ...

Страница 45: ...s The email might be from cybercriminals who are trying to fool you into sending them your credit card number social security number or logging into a fake bank website that looks like yours but really isn t How to stay safe Use a strong antispam filter If an email looks strange don t click on anything and delete it immediately Instead manually launch a browser and type in your bank s website addr...

Страница 46: ...ther online or to a separate external hard drive that is only attached to your computer while performing the backup Ransomware has been known to lock access to external hard drives attached to the computer If you are infected with ransomware think twice before you pay the ransom There is no guarantee the cybercriminal will unlock your files and you ll be funding them to prey upon another innocent ...

Страница 47: ...ops and smartphones A virtual private network VPN gives you online privacy and anonymity by creating a private network from a public internet connection VPNs mask your internet protocol IP address so your online actions are virtually untraceable as well as secure One of the biggest security risks on public Wi Fi are man in the middle attacks MITM These attacks are akin to eavesdropping Data is sen...

Страница 48: ...ions Windows Updates If you have an active internet connection Windows can check for important updates for your computer and install them automatically These updates include security patches and program updates that can improve your computing experience and help protect your computer against new viruses and attacks How do I know when my computer is at risk If the Action Center reports an alert or ...

Страница 49: ...er the region code DVDs are available for 6 regions Region code Country or region 1 USA Canada 2 Europe Middle East South Africa Japan 3 Southeast Asia Taiwan South Korea 4 Latin America Australia New Zealand 5 Former USSR parts of Africa India 6 People s Republic of China Note To change the region code insert a DVD movie of a different region into the DVD drive Once your DVD drive is set to a reg...

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