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54 - Frequently asked questions

Troubleshooting

This chapter shows you how to deal with common system problems.

Read it before calling a technician if a problem occurs. Solutions to
more serious problems require opening up the computer. Do not
attempt to open the computer yourself; contact your dealer or
authorized service center for assistance.

Troubleshooting tips

This computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs,
see "Error messages" below. If the problem cannot be resolved,
contact your dealer.

Error messages

If you receive an error message, note the message and take the
corrective action. The following table lists the error messages in
alphabetical order together with the recommended course of action.

Error messages

Corrective action

CMOS battery bad

Contact your dealer or an authorized service
center.

CMOS checksum
error

Contact your dealer or an authorized service
center.

Disk boot failure

Insert a system (bootable) disk, then press
<

Enter

> to reboot.

Equipment
configuration error

Press <

F2

> (during POST) to enter the BIOS

utility, then press

Exit

in the BIOS utility to

reboot.

Hard disk 0 error

Contact your dealer or an authorized service
center.

Hard disk 0
extended type error

Contact your dealer or an authorized service
center.

I/O parity error

Contact your dealer or an authorized service
center.

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Содержание Aspire One Cloudbook 14

Страница 1: ... 1 Aspire One Cloudbook 14 User s Manual ...

Страница 2: ...please visit the Acer BYOC website www acer com byoc start Model number _________________________________ Serial number _________________________________ Date of purchase ______________________________ Place of purchase ______________________________ Important This manual contains proprietary information that is protected by copyright laws The information contained in this manual is subject to cha...

Страница 3: ...timizing battery life 32 Checking the battery level 33 Battery low warning 33 Traveling with your computer 34 Disconnecting from the desktop 34 Moving around 34 Preparing the computer 34 What to bring to meetings 35 Taking the computer home 35 Preparing the computer 35 What to take with you 36 Special considerations 36 Setting up a home office 36 Traveling with the computer 37 Preparing the comput...

Страница 4: ...ng for your computer and your health Where to find the power button ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to a network and using Bluetooth Information on using Acer s bundled software ...

Страница 5: ...ser s Manual you must first be connected to the internet Open Acer Care Center from the desktop and click on the link under Support The link will open the Acer Service Support webpage Scroll down to Drivers and Manuals and search for your model by entering the serial number SNID or product model You may also download and install the Acer identification tool that will automatically detect this info...

Страница 6: ...er to temperatures below 0º C 32º F or above 50º C 122º F Do not subject the computer to magnetic fields Do not expose the computer to rain or moisture Do not spill water or any liquid on the computer Do not subject the computer to heavy shock or vibration Do not expose the computer to dust or dirt Never place objects on top of the computer Do not slam the computer display when you close it Never ...

Страница 7: ... if you are using an extension cord Also the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating Cleaning and servicing When cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist cloth Do not use liquid or aerosol cleaners If your computer is dropped or visibly damaged or does not work n...

Страница 8: ... illustrated in the Setup Guide let us show you around your new Acer computer Screen view Icon Item Description 1 Microphones Internal stereo microphones for sound recording 2 Webcam Web camera for video communication A light next to the webcam indicates that the webcam is active 1 2 ...

Страница 9: ...e pointing device The touchpad and selection buttons form a single surface Press down firmly on the touchpad surface to perform a left click Press down firmly on the lower right corner to perform a right click 3 Power button Turns the computer on and off 4 Keyboard For entering data into your computer See Using the keyboard on page 12 1 3 4 2 ...

Страница 10: ...s 4 Headset speaker jack Connects to audio devices e g speakers headphones or a headset with microphone 5 SD card reader Accepts one Secure Digital SD or SDHC card Only one card can operate at a time Information on USB 3 0 USB 3 0 compatible ports are blue Compatible with USB 3 0 and earlier devices For optimal performance use USB 3 0 certified devices Defined by the USB 3 0 specification SuperSpe...

Страница 11: ...Your Acer notebook tour 11 Right view 1 Icon Item Description 1 USB port Connects to USB devices Base view 1 Icon Item Description 1 Speakers Deliver stereo audio output ...

Страница 12: ...in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow k...

Страница 13: ...e display screen external monitor if connected and both Fn F6 Display off Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the built in touchpad on and off Fn F8 Speaker toggle Turns the speakers on and off Fn F11 NumLk Turns the embedded numeric keypad on or off Fn F12 Scr Lk Turns the scroll lock feature on or off Fn Brightness up Increases...

Страница 14: ...mp to the next media file Hotkey Icon Function Description Key Description Windows key Pressed alone it returns to the Start screen or to return to the last open app It can also be used with other keys for special functions please check Windows Help Application key This key has the same effect as clicking the right mouse button it opens the application s context menu ...

Страница 15: ...nger press in the bottom right corner Press the bottom right corner of the touchpad to perform a right click In the Start screen this will toggle the app commands in most apps this will open a context menu related to the selected item Drag Press and hold the bottom left corner of the touchpad or tap twice anywhere on the touchpad then slide a second finger across the touchpad to select all items i...

Страница 16: ...pad from the right or left edge Swipe in from right Open the Action Center Swipe in from left Switch to the previous app Two finger slide Swiftly scroll through web pages documents and playlists by placing two fingers on the touchpad and moving both in any direction Two finger pinch Zoom in and out of photos maps and documents with a simple finger and thumb gesture ...

Страница 17: ...computer s USB port if no internal Bluetooth adapter is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security purposes You only need to pair once After that simply turning on the Bluetooth adapter of both devices will connect them Bluetooth on your computer is disabled by defau...

Страница 18: ...ng the Notifications icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to settings to enter the Bluetooth settings Note Some devices using older versions of the Bluetooth technology require both devices to enter a PIN In the case of one of the devices not having any inputs as in a headset th...

Страница 19: ... wireless network Connecting to a wireless LAN A wireless LAN or WLAN is a wireless local area network which can link two or more computers without using wires Once connected to WLAN you can access the internet You can also share files other devices and even your internet connection itself Your computer s wireless connection is turned on by default and Windows will detect and display a list of ava...

Страница 20: ...ction through the ISP of your choice Make a note of the wireless network s name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the wireless network s name 2 In the icon tray in the lower right hand corner of the screen select the Notifications icon to open the Notifications pane 3 Select All settings Note Please refer to your I...

Страница 21: ...Connecting to the Internet 21 4 Select Network internet 5 You will see a list of available wireless networks Select the one you wish to use ...

Страница 22: ...22 Connecting to the Internet 6 Once you select a wireless network select Connect 7 If required enter the network s password ...

Страница 23: ...ter Refer to the image below Then you ll be ready to get online Connecting to a cellular network If your computer has a SIM slot you can connect to the internet using a cellular phone network To do this you must have a compatible SIM card and a data contract with your cellular provider Contact your cellular provider for more information on connecting to the internet using a cellular network ...

Страница 24: ...ifferent modes to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emission from the LED backlit screen by 26 to 45 to protect your eyes 3 High Reduction Reduces blue light emission from the LED backlit screen by 46 to 65 for maximum protection 4 Long Hour Mode Professio...

Страница 25: ... 25 Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery ...

Страница 26: ...resume from Hibernation if available for maximum security Password on Boot secures your computer against unauthorized use Combine the use of this password with password checkpoints on boot up and resume from Hibernation if available for maximum security Entering passwords When a password is set a password prompt appears in the center of the display screen When the Supervisor Password is set a prom...

Страница 27: ...correctly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three tries the system halts Press and hold the power button for four seconds to shut down the computer Then turn on the computer again and try again ...

Страница 28: ...ayed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the left of the screen Setting passwords To set a password on boot activate the BIOS utility then select Security from the categories listed on the left of the screen Find Set Supervisor Password and enter a password to enable this feature Once you have entered a...

Страница 29: ...ower Disable Fast startup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce your computer s power requirements and environmental impact turn off Fast startup 1 Open the desktop 2 Click Power Options in the Notification area 3 Select More Power Options 4 ...

Страница 30: ...30 Power management 5 Select Change settings that are currently unavailable 6 Scroll down and disable Turn on fast startup 7 Select Save changes ...

Страница 31: ... adapter into the computer and connect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1 Connect the AC adapter and fully charge the battery 2 Turn on the computer and complete setting up the operating system 3 Disconnect the AC adapter 4 Operate the computer using battery power 5 Reconn...

Страница 32: ...fective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging the charge recharge cycle and improving recharging efficiency You are advised to follow the suggestions set out below Use AC power whenever possible reserving battery for mobile use Remove accessories ...

Страница 33: ...portant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recommended Action The AC adapter and a power outlet are available 1 Plug the AC adapter into the computer and then connect to the main power supply 2 Save all necessary files 3 Resume work Turn off the co...

Страница 34: ...ternal monitor and other external devices 7 Disconnect the Kensington lock if you are using one to secure the computer Moving around When you are just moving within short distances for example from your office desk to a meeting room Preparing the computer Before moving the computer close and latch the display cover to place it in Sleep mode You can now safely take the computer anywhere you go with...

Страница 35: ... putting the computer in Sleep mode Press the Sleep hotkey or close the display cover whenever you are not actively using the computer Taking the computer home When you are moving from your office to your home or vice versa Preparing the computer After disconnecting the computer from your desktop follow these steps to prepare the computer for the trip home Check that you have removed all media and...

Страница 36: ...s in temperature and humidity can cause condensation Allow the computer to return to room temperature and inspect the screen for condensation before turning on the computer If the temperature change is greater than 10 C 18 F allow the computer to come to room temperature slowly If possible leave the computer for 30 minutes in an environment with a temperature between outside and room temperature S...

Страница 37: ...dapter Additional printer driver files if you plan to use another printer Special considerations In addition to the guidelines for taking the computer home follow these guidelines to protect your computer while traveling Always take the computer as carry on luggage If possible have the computer inspected by hand Airport security X ray machines are safe but do not put the computer through a metal d...

Страница 38: ...velers Warranty passport Special considerations Follow the same special considerations as when traveling with the computer In addition these tips are useful when traveling internationally When traveling in another country check that the local AC voltage and the AC adapter power cord specifications are compatible If not purchase a power cord that is compatible with the local AC voltage Do not use c...

Страница 39: ... 39 Ports and connectors In this section you will find Information on the ports and connectors fitted to your computer ...

Страница 40: ...ou find you need to use any force to insert the card try reorientating the card slightly 3 Push the card until it clicks into place A few millimetres of the card will extend from beyond the slot If the card contains some files the Windows Auto Play window may appear this depends on the contents of the card and ask you if you wish to use a program to access the contents of the card Select an option...

Страница 41: ...dden icons arrow in the Notification Area next to the clock 2 Click on the Safely Remove Hardware icon 3 Click on Eject SD Card or the name of the device 4 Wait until a Safe to Remove Hardware message is displayed 5 Remove the card Note SDXC memory cards can only be used in an SDXC compatible reader SD and SDHC cards can be used in either type 3 2 1 ...

Страница 42: ...n power to the monitor then the computer 6 Make sure that the current resolution and refresh rate do not exceed the specifications of the monitor If necessary change the display settings used by the computer Headphones and microphone These ports allow you to connect audio devices Use the headphone port to plug in stereo headphones or powered speakers Plugging an audio device to the headphone port ...

Страница 43: ...e devices to a single USB port Note Two USB standards are currently available on Acer computers USB 2 0 High speed USB and USB 3 0 SuperSpeed USB USB 2 0 ports on Acer computers have a black tongue in the port while USB 3 0 ports have a blue tongue For best performance USB 3 0 devices should always be plugged into USB 3 0 ports Consult your device s documentation to see which standard it supports ...

Страница 44: ...y compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV with a single cable The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality ...

Страница 45: ... question In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact information ...

Страница 46: ...t check the following Is a disc in the optical drive Remove it and press Ctrl Alt Del to restart the system Do you have a USB storage device USB drive or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system Nothing appears on the screen The computer s power management system automatically blanks the screen to save power Press any key to turn the display back...

Страница 47: ...ose The printer does not work Check the following Make sure that the printer is connected to a power outlet and that it is turned on Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer I want to restore my computer to its original settings This recovery process helps you restore the C drive with the original software content that is instal...

Страница 48: ... traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide Please visit www acer com Before you call Please have the following information available when you call Acer for online service and please be at your computer when you call With your support we can reduce the amount of time a call takes and help solve your problems efficiently If...

Страница 49: ... computer How do I turn off my computer Press the Windows key or select the Windows Start button and select the power icon Shut down You can also turn off the computer by right clicking the Windows Start button Shut down or sign out Shut down Can I turn off notifications You can turn off notifications so that you can leave your computer running but not be disturbed by notifications Press the Windo...

Страница 50: ...se your Pictures folder will open by default Select Choose this folder to add the folder to the lock screen slideshow 4 Select a folder and select Remove to remove the folder from the lock screen slideshow 5 Change the other settings to suit your needs How do I move tiles Select a tile and drag it to the place on Start that you want it to appear Other tiles will be moved to accommodate the tile in...

Страница 51: ...sktop and select Screen resolution How do I set the alarm Your computer can act as an alarm clock Search Alarms and then select Alarms 1 Select a name for the alarm 2 Set the time by choosing the hour and minute 3 Select AM or PM 4 Choose which days the alarm should go off 5 Select the sound notification 6 Select the snooze time 7 Save the alarm by selecting the Save icon in the bottom right hand ...

Страница 52: ...r How do I install apps You can download Windows Store apps from Store You will need to have a Microsoft ID to purchase and download apps from Store I can t find apps like Notepad and Paint Where are they Move your cursor to the lower left hand corner of the screen and select Search Type the name of the app you would like to open Alternatively open All apps and scroll to Windows Accessories to see...

Страница 53: ...ft account and want to get one press the Windows key or select the Windows Start button Settings Accounts Sign in with a Microsoft account and follow the onscreen instructions How do I check for Windows updates Press the Windows key or select the Windows Start button Settings Update recovery Windows Update Select Advanced options to configure the settings Where can I get more information For more ...

Страница 54: ...ealer Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of action Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized service center Disk boot f...

Страница 55: ...ed service center for assistance Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center Memory size mismatch Press F2 during POST to enter the BIOS utility then press Exit in the BIOS utility to reboot Error messages Corrective action ...

Страница 56: ...e Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports The ISP you select will provide instructions on how to connect to the internet you may need additional software or a special box that connects to your p...

Страница 57: ...and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected to the internet 3G WWAN or Wireless Wide Area Network A 3G connection allows you to use cellular networks such as those used by a mobile phone to connect to the internet while away from home The socket for a ...

Страница 58: ...k Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an internet connection with other computers in your home Installation speed and simplicity Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceili...

Страница 59: ... Access point router 2 Desktop computer 3 Modem 4 Printer 5 Portable computer 6 PDA Smartphone 7 Network cables RJ45 Turning on off a wireless network connection Most computers feature a Wi Fi button that turns the network connection on or off If your computer has wireless access but does not feature a Communication button you may turn your wireless network on or off or control what is shared over...

Страница 60: ...e latest information and downloads Security You are probably eager to explore everything the internet has to offer In order for you to be safe online Acer has pre installed McAfee Internet Security Suite on your computer McAfee Internet Security Suite runs quietly in the background to block today s complex threats and protect your identity when you shop bank or browse online McAfee Internet Securi...

Страница 61: ...s posing a serious security risk What is malware Malicious software also known as malware is software designed to deliberately harm your computer For example viruses worms and Trojan horses are malicious software To help protect your computer against malware make sure it is using up to date antivirus and anti malware software What is a personal firewall A personal firewall is a software program de...

Страница 62: ...p to date will not protect you from all attacks it makes it much more difficult for hackers to gain access to your system blocks many basic and automated attacks completely and might be enough to discourage less determined attackers so they will give up and look for a more vulnerable computer elsewhere More recent versions of Microsoft Windows and other popular software can be configured to downlo...

Страница 63: ...rotection updates Make sure you Activate it Choose strong passwords and keep them safe Passwords are a fact of life on the internet today we use them for everything from ordering flowers and online banking to logging into our favorite airline web site to see how many miles we have accumulated The following tips can help make your online experiences secure Selecting a password that cannot be easily...

Страница 64: ...nt open update your security or urge you to provide information immediately or else something bad will happen Don t take the bait Do not click on a link in an email unless you specifically asked for the email to be sent to you If you get an email asking you to click on a link to perform an action such as resetting your password and you didn t ask to reset your password type the website address int...

Страница 65: ...here s no such thing as a free lunch still rings true today Supposedly free software such as screen savers or smileys secret investment tricks sure to make you untold fortunes and contests that you ve surprisingly won without entering are the enticing hooks used by companies to grab your attention While you may not directly pay for the software or service with money the free software or service yo...

Страница 66: ...ndows Updates If you have an active internet connection Windows can check for important updates for your computer and install them automatically These updates include security patches and program updates that can improve your computing experience and help protect your computer against new viruses and attacks How do I know when my computer is at risk If the Action Center reports an alert or if your...

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