Access Laser L15 Series, Руководство оператора

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L15 Series Operator Manual 29
Appendix C: Returns
If a failure should occur, please contact your Access Laser Company representative, or
contact our Headquarters at 1-425-582-8674 or at
service@accesslaser.com . A
Company representative will determine whether your laser should be returned for repair
or maintenance. If the laser needs to be returned, a Return Merchandise Authorization
(RMA) will be issued. Any laser returned without an RMA will be at your sole expense.
An ALC representative will make a determination regarding shipping costs. Typically,
tor failures within the first 45 days, ALC pays all shipping costs to and from ALC. For
failures after 45 days, but within the first year, the client shall be responsible for shipping
costs to ALC. ALC will pay all shipping costs to return the item(s) to the client. Special
considerations may apply. Be sure to verify shipping costs with your ALC
representative.
When requesting an RMA please have the following information ready:

Date of purchase

Laser model

Serial number the laser

Serial number for the RF driver

Date the issue was first discovered

Brief description of the issue
Fill out the RMA as completely as possible. Include a copy of the RMA in the laser
package. Also fax a copy to us at 1-425-582-8679, Attention: Service. When faxing the
RMA please include the tracking number for the return shipment.
For any returns, please ship the item(s) to:
Access Laser Company
Attn: Service Department
917 134
th
St SW, Suite A1
Everett, WA 98204
Include the laser and ALL accessories when returning the laser. This allows ALC to test
each component and determine the source of the issue.