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Quick Troubleshooting Guide
Check these items before calling for service
PROBLEM:
POSSIBLE CAUSE / SOULTIONS:
Unit does not run
Electrical circuit is not 110-120V 60Hz.
The power cord is not plugged in.
No power at electrical outlet. Check to make
sure breaker is not tripped or fuse is not
blown. Additionally, make sure unit is not
plugged into a Ground Fault Circuit Interrupter
(GFCI) type of outlet.
Unit does not
maintain at the
proper
temperature
Check the room temperature. We recommend
the refrigerator or freezer should be placed in
an air conditioned room between 65°F to 85°F.
If the room temp is too warm, the refrigerator
or freezer may not be able to maintain the
interior temp at proper range.
Door is not closed properly.
Amount of stored product is overloaded.
Product replacements are pushed against rear
wall or interrupted the proper refrigerator air
circulation. For the proper air circulation,
place the products evenly on each shelf. Do
not push against the refrigerator’s rear or side
walls.
Evaporator is blocked by frost or ice. Remove
the products, unplug the refrigerator or
freezer power, and allow the unit to defrost. If
the problem still exists, call for service.
3
rd
party thermometer is placed incorrectly.
For proper temperature monitoring, the
thermometer should be place in the middle of
refrigerator.
PLEASE NOTE! Prior to shipment, each refrigerator and
freezer has been calibrated and tested at proper
temperature range.
