Quick solution for general problems |
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NOTE
Ordering spare parts
To order spare parts, you will need to create a corresponding support ticket in the
section of the ABL website. In addition to your address data, enter the product number of the spare part
and the desired quantity. If you do not know the product number, you can include a product description of the
spare part and, if necessary, send a file with additional information (e.g. a photo). In the even of queries, the ser-
vice team will contact you.
Quick solution for general problems
In the event of a problem, you do not need to contact ABL Support immediately, as in most cases there is a simple
solution. You should therefore always check the following points first before generating a ticket.
Description
The electric vehicle is not recognised.
Cause and suggested solution
The charging cable is not properly plugged in.
• Remove the charging connector from the vehicle’s charging inlet and the charging plug from the wallbox’s
charging socket. Then plug the charging connector back into the vehicle’s charging port first and then the
charging plug into the wallbox’s charging socket.
• Check the charging cable and replace it if required.
DANGER!
Dangerous electrical currents
Should the charging cable, the charging plug or connector show visible damage, you must under no circumstanc-
es perform another charging procedure. Remove the charging cable and replace it if necessary.
Description
The wallbox’s HMI does not work and the energy meters do not display any information.
Cause and suggested solution
The wallbox is not connected to the electricity grid.
• Check the upstream circuit breaker in your domestic power distribution and switch it back on if required.
• Check the supply cable and repair it if necessary.
The wallbox is defective.
• Contact
ABL Customer Service
(see "Contact" on page II).
• Should the wallbox have to be replaced, please contact the dealer from whom you have purchased your
wallbox.
WARNING!
Taking the wallbox out of operation in the event of persistent malfunction
Should the wallbox keep displaying error messages, please take it out of operation (see further below) and con-
tact
ABL Customer Service