| Error resolution and maintenance
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Error resolution and maintenance
Under certain circumstances, malfunctions may occur during operation of the Wallbox eM4 Twin that prevent or re-
strict charging. In addition, components may be damaged and must then be repaired or replaced if necessary.
Support via the ABL Support page
If any problems occur, you can get help quickly and easily via the Support area on the ABL website.
Visit the following web address:
https://www.ablmobility.de/en/service/support/
or
Scan this QR code
Scroll further down the web page to access the different help sections:
Quick support
In this section, you will find answers to key questions and topics such as KfW funding pro-
grammes, power adjustment of a wallbox, etc.
Ticket system
You can create a ticket here that will be processed by ABL Support as quickly as possible.
Generating a ticket is self-explanatory.
Generate a ticket if you...
...have specific questions or your product is defective.
...want to order spare parts for the Wallbox eM4 Twin. The replacement of selected spare
parts is described from page 52.
... have questions about start-up.
... want to initiate a return.
FAQs
This is where we answer frequently asked questions that our Service team receive from the
Home
,
Work
and
Public
sectors.
