SOTOX A™ MOBILE ANALY ZER | USER GUIDE
30 | EN
11. TECHNIC AL SUPPORT, CODES AND TROUBLESHOOTING
CODES AND TROUBLESHOOTING
Code
Description
Possible cause
Solution
3.7.X.X
Analyzer has
shutdown
unexpectedly.
The analyzer has either been reset by the operator, the
battery has run out or the analyzer was unable to complete
the test analysis.
Press
Exit to continue. Contact Customer Service for
assistance if the problem persists.
4.1.X.X
Do not remove
cartridge during
the test.
Test cartridge was removed during the test process.
Initiate a new test, making sure that the test cartridge is not
removed until the test result is displayed.
4.2.X.X
SD card not
detected.
SD card is not present within the analyzer.
Insert a valid SD card into the analyzer.
4.3.X.X
The selected file is
not valid.
Incorrect file has been selected while trying to install a new
cartridge file.
The file selected is not a valid test cartridge file. Make sure
a valid test cartridge file is selected to be updated. See section
8.4 Installed cartridges and updating cartridge types
.
4.4.X.X
The selected file is
not valid.
Incorrect file has been selected while trying to install a new
software (firmware) version.
The file selected is not a valid software (firmware) file. Make
sure a valid firmware file is selected to be updated. See section
8.2.2 Updating firmware.
4.5.X.X
Incorrect QC
cartridge inserted. Incorrect QC cartridge has been inserted.
During QC testing, the second cartridge inserted was incorrect.
Make sure the PQC and NQC cartridges have been used, not
drug test cartridges. Ensure the same cartridge has not been
inserted twice.
4.6.X.X to
4.9.X.X
Cartridge appears
to be used.
The analyzer detected the inserted test cartridge as being used.
Ensure the correct testing process has been followed. Dispose
of used test cartridge, start a new test making sure that the
inserted test cartridge is new and not used.
4.7.X.X
Temperature
is outside the
acceptable range.
The analyzer detected that the ambient and test cartridge
temperature are out of the accepted operating range for testing.
Ensure that the test cartridge and analyzer are within the 41°F
to 95°F, and start test again with a new test cartridge.
4.8.X.X
Could not install
cartridge file.
An issue occurred whilst storing the cartridge definition file.
Try to install the cartridge file again.
4.11.X.X
Cartridge inserted
unexpectedly.
Cartridge was inserted whilst analyzer was in a menu screen.
Ensure the correct testing process has been followed. Remove
the test cartridge, return to the Waiting for Cartridge Insertion
screen and re-insert the test cartridge.
4.12.X.X
Cartridge not
compatible.
An old cartridge version has been used.
Unable to complete the test process. Contact Customer
Service for assistance.
4.13.X.X
Battery too low
to complete
operation.
Low battery could interrupt the export of data and corrupt the
file system on the SD card.
Recharge the analyzer or connect to the mains prior to starting
the export of data.
4.14.X.X
Low space on
SD card.
Insufficient space on the SD card to allow the export of data.
Free space on the SD card being used before proceeding.
4.15.X.X
Cannot write file
to SD card.
SD card has been removed or the card could be faulty.
Restart analyzer and reinsert the SD card.
4.16.X.X
Cartridge analysis
disrupted.
Analyzer was tilted beyond the acceptable range.
Retry using a new cartridge, keeping the analyzer level.
5.1.X.X
and
5.2.X.X
Cartridge type
has not been
recognised.
The barcode of the inserted cartridge indicates a cartridge type or
version that is not recognised by the analyzer.
Contact Customer Service for the appropriate cartridge
definition file.
5.3.X.X
This cartridge
has expired.
The inserted test cartridge has expired.
Dispose of the used test cartridge. Start a new test with a new
test cartridge, checking the date on the wrapper to make sure
that it has not expired.
6.1.X.X to
6.4.X.X
Start-up checks
have failed.
The analyzer has detected a fault during the start-up checks.
Ensure the cartridge is fully removed and press
Restart to try
again. If issue persists contact Customer Service.
6.5.X.X
Start-up checks
have failed.
The analyzer has detected a fault during the start-up checks
but the operator has continued and initiated a test by inserting
a test cartridge.
Ensure the cartridge is removed and press
Restart to try again.
If issue persists contact Customer Service.