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CELL-DYN
3000 System Operator’s Manual
10-25
9140240E — May 1995
Chapter 10
Troubleshooting
Troubleshooting Guide
Introduction to Troubleshooting
Good troubleshooting skills are learned by using a logical, step-by-step
approach to problem solving. The first step in the process is
understanding normal instrument operation and preventive maintenance.
A good, working knowledge of the instrument is essential for identifying
and resolving operational problems.
Logical troubleshooting may be divided into three steps:
1.
Problem Identification
2.
Problem Isolation
3.
Corrective Action
Step 1, the problem identification step, is not only identifying what is
wrong but also noting what is right. The investigation should identify the
problem area and eliminate areas that are working correctly. Once this is
done, the troubleshooting process moves quickly to the next step.
Step 2, Problem Isolation, further classifies the problem. Instrument
problems are generally divided into three categories:
•
Hardware — component related
•
Software — computer program related
•
Measurement — related to sample analysis
Typically, hardware and software problems are corrected by an
authorized Abbott service representative. Measurement problems are
generally operator correctable. This category is further subdivided into
problems related to sample handling, maintenance or calibration.
Step 3, Corrective Action, involves taking appropriate action to correct
the problem. If the operator can correct the problem, with or without
technical assistance, normal operation can quickly resume.
This Troubleshooting Guide is designed to enhance the troubleshooting
process by providing information to assist in problem identification,
isolation and corrective action.
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