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AMC 4

Admin User Guide for
Android

amc-4_android_ug_en_2014-03

March 30, 2014

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Содержание AMC 4

Страница 1: ...AMC 4 Admin User Guide for Android amc 4_android_ug_en_2014 03 March 30 2014...

Страница 2: ...17 6 2 AMC License activation 18 7 General Operation 19 7 1 The Widget 19 7 2 Home Screen Navigation 20 7 2 1 Drawer and Quick Settings Menu 20 7 2 2 Screen 1 Dial 21 7 2 3 Screen 2 Contacts 21 7 2 4...

Страница 3: ...32 9 IM and Presence 33 9 1 Adding Contacts 33 9 2 Chatting 34 9 3 Parallel Chats 34 10 Mobile Least Cost Routing MLCR 35 10 1 HTTPS Callback 35 10 2 SIM Switch 36 11 User Settings 37 11 1 FMC Numbers...

Страница 4: ...12 3 3 Protocol Transport and Preferred VoIP Codec 48 12 4 Echo Cancellation 49 12 4 1 Mic Volume 49 12 5 Mic ALC 49 12 6 Network Settings 49 12 6 1 Network Preferences 49 12 7 Call Preference 50 12...

Страница 5: ...Level 57 12 8 17 Simple Logging 57 12 9 Licensing 57 12 10 IM Presence 57 12 10 1 Enable IM Presence 57 12 10 2 Default IM Host 58 12 11 About Application 58 13 Factory Reset of the AMC 59 amc 4_andr...

Страница 6: ...ch time learning it 1 2 Fixed Mobile Convergence Fixed Mobile Convergence FMC is the integration of mobile telephones into the fixed line communications system of a company The Aastra Mobile Client so...

Страница 7: ...about the scope of functions operation and proper use of your equipment Check whether you have all the user information available on your product whether it conforms to your product s version and whe...

Страница 8: ...Your AMC is the key to a variety of communication services like 1 Integrated usage of cellular networks via your corporate PBX 2 Access to PBX features Conference Consultation etc 3 Voice over IP VoI...

Страница 9: ...the user manual of the device itself General pieces of information will be marked with the i icon to the left Information for technicians and or administrators will be given throughout this manual Th...

Страница 10: ...n to the AMC Figure 1 Button names used in this document If pure touch screen devices are used button names refer to the touch buttons and options with the respective func tionality amc 4_android_ug_e...

Страница 11: ...0 shorter dependent on phone type OS version network and user scenarios There are a handful of destination numbers which are Emergency numbers 000 110 112 118 119 911 and 999 which together with your...

Страница 12: ...as possible the AMC has a configurable inactivation of the GPRS connection refer to 12 6 The AMC will then not continue sending registration requests when the phone enters power sav ing mode unless de...

Страница 13: ...IM the destination number will in this case be sent over DTMF The service GSM Callback is not available on Android Dialing numbers of contact entries from within the AMC with an appended letter P and...

Страница 14: ...ket Data Off 0KB no features that require Packet Data can be used Packet Data Minimal Approx 3KB per Callback attempt 10KB for the Cor porate Contacts search with a typical result set of 5 10 users Pa...

Страница 15: ...nter it into the pop up window Leave blank if you haven t received a key 2 Enter your cellular number into the automatic pop up window Entering it with a leading plus sign is not necessary but please...

Страница 16: ...matic download The AMC will then re try to download the configuration by the chosen method Troubleshooting Re download Configuration In rare cases the settings data may be corrupted when saved by the...

Страница 17: ...l be attempted Enter your AMC User Account Key and mo bile phone number in international format to attempt a download A data connection is mandatory If the administrator has created the AMC license it...

Страница 18: ...ets included in the configuration data when the AMC portal administrator selects Create license for a specific user This means the license information will activate a client at configuration download...

Страница 19: ...sed calls If no voice mail has been received and no calls have been missed this icon will show reiceived chat messages and touching the icon then will lead you to the chat screen If the settings neede...

Страница 20: ...ct and hold for call type options Note On some devices with small screens the Quickdial list may only display up to 4 contacts 7 2 Home Screen Navigation The tabs of the toolbar have been replaced wit...

Страница 21: ...leads you to the AMC s call log Please note that the call log of the AMC for Android is separate from the phone s native call log AMC calls do not appear in the native call log and native calls do not...

Страница 22: ...Please contact support if this problem persists You will see this icon if there is currently no data connection available and therefore no system registration possible Whenever a configured Access Po...

Страница 23: ...the case in the native Contacts The reason is that access to this capability can differ widely 8 1 Placing Calls Calls with the AMC can be made from within its screens and or outside of them This dep...

Страница 24: ...IDs see who s calling via the AMCC To make use of this possibility and to not be subject to different policies regarding the transmission of Caller IDs of the different providers the following settin...

Страница 25: ...tacts default Contacts local phonebook Presence contacts enabled for chat or Corporate Contacts see screenshot to the left The corporate contacts will not be searched until at least two characters hav...

Страница 26: ...and on your registration status For example Callback will not be offered if you are registrered for VoIP because there is no advan tage in using it 8 5 1 Call This is either a VoIP call if the needed...

Страница 27: ...rise network 8 5 5 Anonymous Call When you select an Anonymous Call the called party will not see your caller ID Unlike Direct Call this feature has to be routed through your enterprise network Furthe...

Страница 28: ...ar is full best network quality is available The Hold option can be found in the call details screen along with the speaker and mic option to the left Pressing the pause button in the Call Details scr...

Страница 29: ...his option will forward the call to a predefined number While in theory this can be any number this feature is most often used to transfer the call to the desk phone with a single touch of a button Wh...

Страница 30: ...o Cellular will be performed automatically if the Wi Fi signal strength gets too weak to maintain a reliable VoIP connection A handover from Cellular to Wi Fi on the other hand will be performed if a...

Страница 31: ...arrow in front of the caller s number 8 7 2 Call Pickup A pick up group is a group of people who are notified if one group member receives a call for example a support group If there is an inbound cal...

Страница 32: ...or inbound calls again To check how your DnD status is currently set on the AMCC select Check DnD Status 8 7 6 Absence Info By selecting the Absence Info menu you can set the absence reason and in som...

Страница 33: ...the AMCC IM Presence Limitation Please note that only Presence no IM is supported with the Aastra BluS tar infrastructure Options will in any case even if settings are not disabled globally be limited...

Страница 34: ...ult pres ence state will be Online To change this touch the presence status bar in the Chat screen of your AMC to open a menu with the available presence states Select the one you would like to apply...

Страница 35: ...HTTPS Callback Use Callback to reduce costs of outbound calls made via the AMC In a Callback call the call to both the A and B party are setup from the PBX How to start a Callback is explained in 8 5...

Страница 36: ...available in the home screen Selecting SIM Switch will register your new SIM Card by setting up an unanswered call to the AMCC 2 After insertion of the new SIM card the AMC will open a dialog in whic...

Страница 37: ...configuration is not lost with firmware updates Should the con figuration be lost however the AMC has to be redeployed Never change preconfigured Settings Every number has to be configured on the AMCC...

Страница 38: ...t to have SIP signaling over Wi Fi but call setup signaling and media over the cellular network you need to select the Single Mode setting The setting Dual Mode allows Voice over Wi Fi but it requires...

Страница 39: ...uests Minimal i e Corporate Contacts access HTTPS Callbacks etc or allow its usage only in your provider s network Local Network To use it whenever needed for a system registration no Voice over 3G se...

Страница 40: ...our AMC will only handle calls made from within the AMC Calls made from the native Android menu will not be handled by the AMC automatically 11 6 2 Always AMC With this setting the AMC is automaticall...

Страница 41: ...d If your provider supports OSD and if you would like to use it set this setting to On This will only be applied when you are not in a roaming state 11 6 6 Audio Separation Due to platform properties...

Страница 42: ...le issues with the Caller ID or other reoccurring issues with calls use the option Simple Logging All simple logs will then be saved to the file simple_log txt in the AastraMC folder 11 7 IM Presence...

Страница 43: ...ut Application If asked for the version of your AMC for Android for support reasons or others the About Application section will give you all relevant details It also contains your SIP User Name amc 4...

Страница 44: ...d by the AMC to route the calls through your company network AMCC It makes extension dialing from the AMC possible i e calling colleagues via their extensions numbers and not their full numbers It als...

Страница 45: ...t detect the new SIM card until the AMC was restarted Restart the AMC to see if the problem persists Your previously used SIM card will continue to work unless there is a problem on the AMCC side Che...

Страница 46: ...o make sure that the number is positively matched you have to enter your PBX number in international format Use Case The MTC Number or prefix identifies a call as an Enterprise AMC Call All AMC Soluti...

Страница 47: ...nsidered for any special routing via the AMC To specify more than one number separate them with dashes no white spaces Note Emergency numbers do not have to be specified here as they are treated sep a...

Страница 48: ...ere as well as your user credentials should be given to you by your system administrator 12 3 2 Username and Password The Username is the username that has been registered on the AMCC Usually it is yo...

Страница 49: ...range from 4 to 4 is supported This settins does not apply to non VoIP calls 12 5 Mic ALC This setting enables automatic volume control clipping prevention An algorhythm using Max Index Spread and Max...

Страница 50: ...registrations are not possible and only HTTP S requests are allowed Native Settings Dependent Smartphones have preference options to enable or disable the use of packet data If turned off in the nativ...

Страница 51: ...ll not be handled by the AMC automatically 12 7 2 Always AMC With this setting the AMC is automatically used for all calls This means that even calls initiated from the native dialer will be handled b...

Страница 52: ...most cases this depends on the first network device on the way gateways and trunks in many countries support up to 19 sometimes even 21 digits To ensure the correct functionality simply set this valu...

Страница 53: ...a correction factor for the hysteresis function for handovers Higher value means more responsive lower value means sluggish handover Note Normally there should not be any need to modify these setting...

Страница 54: ...Number Note This option might not be supported by your PBX This setting can be used to transfer calls from your desk phone to your mobile phone Please refer to the documentation of your PBX to check i...

Страница 55: ...tor Manual contains in depth infor mation about the configuration of LCR rules Lcr Enabled set to true or false 12 8 12 Customized Features Enable this setting if there is a custom Feature File availa...

Страница 56: ...ure code here The option Anonymous Call will become available whenever you enter or select a phone number and open the call options menu by touching and holding the phone button an entry in the contac...

Страница 57: ...Log txt in the AastraMC folder on the SD card of your phone 12 8 17 Simple Logging This setting enables call debugging If there are for example issues with the Caller ID or other reoccurring issues wi...

Страница 58: ...ctly the presence status line becomes available in the Home screen Normally this will be your corporate domain IM Host domain name or IP address please use consistenly domain names or IP addresses for...

Страница 59: ...t sensitive menu It will give you the option to execute a factory reset which will delete all configurations made A new configuration deployment with the option Download Configuration includes configu...

Страница 60: ...trans lated into another language without the prior written consent of Aastra Tech nologies Limited NOTICE The information in this document is subject to change without notice AASTRA MAKES NO WARRANTY...

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