11
Model 9112i Installation Guide
Troubleshooting
Troubleshooting
Why is the light not coming on
with a new Voice Mail Message?
Your phone system or service
provider must provide “Visual”
Message Waiting service for this
function to work. Check with your
System Administrator for more
information.
Why is my handset not working?
Check to ensure that the handset
cord is fully connected to both the
phone and handset. See
“Connecting a Handset or
Headset” on page 5
for
information.
Why is my speakerphone not
working?
If you press
e
and the speaker
light flashes and you do not hear
dial tone, the Set Headset option has
been used to set up the phone for
headset use; press
e
a second
time. If the light goes out, the phone
is set up to be used only with a
headset or handset. If the light stays
on steady and you hear dial tone,
you can alternate between the
speakerphone and the headset by
pressing
e
. See “Customizing
your phone” on page 8
for
instructions on how to change
Headset Settings
.
Why is my display blank?
See “Connecting to the Network
and to Power” on page 5
for details.
Why can I only see 4 options
when the installer or User Guide
says there are more?
The telephone screen only shows 4
options at a time. To see more, press
the down arrow button
V
.
How do I remove the stand from
the phone?
Place one hand on top of the phone,
and place the other hand on the top
of the stand. Pull the stand away
from the telephone. You have to pull
quite forcefully, but it should not
break the stand.
Can I turn the light on the screen
off?
No. You can only adjust the contrast
of the display.
Why does the telephone wobble?
Make sure the cords are routed
properly through the stand, as
indicated in “Desk or Wall
Installation” on page 6
. Check that
the stand has been properly
snapped into place.
