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Product and safety information

 

10

Aastra 5360/Aastra 5360ip

eud-1279/1.2 – R3.0 – 04.2013

Data protectio

Protection against listening in and recording

The Aastra 400 communication solution comprises features which allow calls to be 
monitored and recorded without the call parties noticing. Please note that these fea-
tures can only be used in compliance with national data protection provisions. 

Limited Warranty (Australia only)

The benefits under the Aastra Limited Warranty below are in addition to other rights 
and remedies to which you may be entitled under a law in relation to the products.

In addition to all rights and remedies to which you may be entitled under the Compe-
tition and Consumer Act 2010 (Commonwealth) and any other relevant legislation, 
Aastra warrants this product against defects and malfunctions in accordance with 
Aastra's authorized, written functional specification relating to such products during a 
one (1) year period from the date of original purchase ("Warranty Period"). If there is a 
defect or malfunction, Aastra shall, at its option, and as the exclusive remedy under 
this limited warranty, either repair or replace the product at no charge, if returned 
within the warranty period.

Repair Notice

To the extent that the product contains user-generated data, you should be aware 
that repair of the goods may result in loss of the data. Goods presented for repair may 
be replaced by refurbished goods of the same type rather than being repaired. Refur-
bished parts may be used to repair the goods. If it is necessary to replace the product 
under this limited warranty, it may be replaced with a refurbished product of the same 
design and colour.

If it should become necessary to repair or replace a defective or malfunctioning prod-
uct under this warranty, the provisions of this warranty shall apply to the repaired or 
replaced product until the expiration of ninety (90) days from the date of pick up, or 
the date of shipment to you, of the repaired or replacement product, or until the end 
of the original warranty period, whichever is later. Proof of the original purchase date 
is to be provided with all products returned for warranty repairs.

Содержание 5360ip

Страница 1: ...a com doc_finder DocFinder eud 1279_en pdf get DNR eud 1279 Supported communication systems Aastra 415 Aastra 430 Aastra 470 This User s Guide describes the functions configuration and use of the phon...

Страница 2: ...for Aastra 400 communications systems This User s Guide will assist you with the use of your phone and introduce you step by step to the functions and configurations If you require further technical s...

Страница 3: ...symobls 17 Dialling and phoning 19 Answering calls 20 Making calls 21 Using the display and operating elements 23 Display 24 Keys 25 Input 26 Menu guided navigation 28 Signals 30 Supplementary feature...

Страница 4: ...ring voice mail 88 Configuring presence presence profile 89 Configuring keys 91 Formulating functions 96 Installation and first time operation 98 Equipment provided 99 Options 99 Setting up and mounti...

Страница 5: ...and document information is available here You will also find notes on safety data protection and legal notes Please read through this product and safety information carefully Safety information 6 Pr...

Страница 6: ...clean your device Do not use chem icals or other chemical products Cost control and Data protection You should protect your phone with a PIN so that no one can make phone calls at your expense A code...

Страница 7: ...replaced by third party products or components unless it is to connect other approved networks applications and telephones to the interfaces certified specially for that purpose One number user concep...

Страница 8: ...Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the product When handing over your product to others make sure you enclose the...

Страница 9: ...tions including communication servers gateways system phones and process oriented software solutions With its pioneering innovations Aastra consistently promotes the convergence of voice and data comm...

Страница 10: ...Warranty Period If there is a defect or malfunction Aastra shall at its option and as the exclusive remedy under this limited warranty either repair or replace the product at no charge if returned wit...

Страница 11: ...bility of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3 2 of the ACL to a supply of goods or services This express warranty sets forth the entire l...

Страница 12: ...pply of the services or ii the payment of the cost of resupply and b in the case of goods i the replacement of the goods or the supply of equivalent goods or ii the repair of the goods or iii the paym...

Страница 13: ...ts The chapter Communication system and software versions page 109 indicates which software versions support the relevant features Document designation Document number eud 1279 Document version 1 2 Ba...

Страница 14: ...360ip eud 1279 1 2 R3 0 04 2013 Operating and display elements The sections below provide an overview and usage notes on which keys and sockets are available on your phone Key designations and sockets...

Страница 15: ...r Left LED flashes Call Right LED is lit Voice message message or callback 3 Key block Enters digits or letters 4 Navigation key Upward Opens Activated features To the right Opens the Menu Downward Op...

Страница 16: ...eaker key Open listening mode on off 13 Volume cursor keys Adjusts volume 14 Call key Set up answer a call 15 End key Ends a call Exits input without saving and goes back to the idle state 16 Configur...

Страница 17: ...er activated Text mode activated Function activated Entries in call list Search mode Microphone deactivated Activate discreet ringing Melody deactivated Forwarding activated New text messages New voic...

Страница 18: ...ating and display elements 18 Aastra 5360 Aastra 5360ip eud 1279 1 2 R3 0 04 2013 Phone book Business number Private number Mobile number Presence state Available default Absent Meeting Busy Not avail...

Страница 19: ...60ip 19 eud 1279 1 2 R3 0 04 2013 Dialling and phoning The following sections explain how to make phone calls simply and the func tions your phone offers you whenever you receive a call Answering call...

Страница 20: ...follows Ending a call You want to end the call After the call the call duration is indicated Call charges are also displayed after any external call which you initiated provided your provider support...

Страница 21: ...you have already called In the last number redial list your phone automatically stores the phone numbers of the persons you have already called complete with their names where available You can now c...

Страница 22: ...tner hearing your conversation You can switch the microphone on and off during a call During a call Press the Loudspeaker key Open listening is now activated is displayed Note You can continue with th...

Страница 23: ...5360ip 23 eud 1279 1 2 R3 0 04 2013 Using the display and operating ele ments The following sections explain how to operate your phone quickly and simply Display 24 Keys 25 Input 26 Menu guided naviga...

Страница 24: ...e idle state by a symbol or a display text You can then use the relevant Foxkey to call up the information You have access to the menu or the Foxkey functions available in each case To see the rest of...

Страница 25: ...y has variable functions These functions are displayed above the key Sev eral contacts are stored under the broad Foxkey which means you need to press the Foxkey precisely under the function you want...

Страница 26: ...ts 0 to 9 Enter the letters You can also use the digit keys to enter letters and special characters A number of let ters and special characters are assigned to each key To enter letters using the digi...

Страница 27: ...either delete the input one character at a time or cancel the entire input Moving the Cursor You want to go to a certain character for an input or correction With the navigation key you can move the...

Страница 28: ...h the different menu entries Press the Foxmenu The menu is displayed Menu Press the Menu Foxkey The first menu entry is displayed Use the vertical navigation key to scroll through the menu entries Sel...

Страница 29: ...deactivate again all the activated functions e g Forwarding Barring End input without saving Press the End key Back to the idle state in the menu Press the End key Scrolling back through the menu Pre...

Страница 30: ...eud 1279 1 2 R3 0 04 2013 Signals Indicator LED signals Depending on the situation the indicator LEDs either flash or remain steadily lit LED State Description Flashes fast Incoming call Flashes slowl...

Страница 31: ...tures provided by your phone for more efficient use Making and answering calls 32 Using functions while in a call 44 Organising absences from the desk 49 Voice messages and text messages 59 Functions...

Страница 32: ...administrator whether you should start with the surname or the first name Notes To be able to search in an external phone book using Quickdial you need to press the key or 0 key before entering the fi...

Страница 33: ...k refer to the chapter Dialling from private contacts page 34 Press the phone book key Search entry 1 Scroll to Search entry and press the Select Foxkey 2 If required enter the first few letters of th...

Страница 34: ...acts 1 Scroll to Private contacts and press the Select Foxkey 2 For the first letter of the name you are looking for keep pressing the corre sponding digit key until the list display the letter e g pr...

Страница 35: ...y Advanced search 1 Scroll to Advanced search and press the Select Foxkey 2 Enter the first few letters of the name you want first and last name sepa rated by a space If required enter the first few l...

Страница 36: ...list The list of answered calls contains a maximum of 4 entries Show Calling a user back Press Foxmenu Foxkey Show The display shows a list of the last unanswered calls Scroll through the list until t...

Страница 37: ...o configure a configurable key refer to the chapter Configuring keys page 91 Scroll through the list until the user you want is displayed Pick up the handset The phone number displayed is dialled Pres...

Страница 38: ...his display To answer the callback request Someone has asked you to call back You can tell this from the lit attention LED in the idle state The display shows Callback requested You called someone an...

Страница 39: ...dialled Delete Clear callback Press Foxmenu Foxkey Delete Callback is deleted Note The callback can be changed via Menu Activated features Delete or Call as long as it was not answered or cancelled by...

Страница 40: ...call Requirement It is essential that the internal user has not barred the Call waiting func tion on his phone for configuration see the chapter Activating protection against call types page 85 Ask yo...

Страница 41: ...l partner page 45 and Making a conference call page 45 respectively Deflect Deflect call Press Foxmenu Foxkey Deflect Phone number Enter the user s phone number and confirm with the Ok Foxkey Call wai...

Страница 42: ...ending on the system configuration your call party can answer your announcement directly in intercom without having to press a key Contact your system administrator for more information If the called...

Страница 43: ...you are making your call Any call charges incurred will be charged to you The call number dialled is not stored in the last number redial list To continue the announcement as a phone call Pick up the...

Страница 44: ...ey Enquiry Phone number Enter the phone number of the enquiry call party Enquiry call party is called first call partner is on hold Note You can also search in the phone book last number redial list o...

Страница 45: ...rence function you can include a call party on hold in the current con versation From the conference call you can initiate an enquiry call to someone else You can broker between the parties of the con...

Страница 46: ...search in the phone book last number redial list or call list for the phone number of the person you are looking for Connecting with notification Wait until the person has answered the call Announce t...

Страница 47: ...al e mail boxes For this you must configure at least one e mail address in the communication system Contact your system administrator for more information You can start recording calls in the followin...

Страница 48: ...ding with the Foxkey or with a configurable key Notes Recording calls may infringe on your national data protection provisions or be permitted only under certain circumstances If you intend to use thi...

Страница 49: ...ncoming calls to the destination you want It also tells you directly whether the user you want is reachable or absent without you having to call him The information details depend on the type of telep...

Страница 50: ...the phone book or in a call list during dialling by name Presence profile LED Profile number Presence profile LED Profile number Available default 0 Absent 1 Meeting 2 Busy 3 Not available 4 Notes Ex...

Страница 51: ...hanged and saved the active presence profile you have to tem porarily select another presence profile and then reactivate the presence pro file you want in order to have the settings applied Presence...

Страница 52: ...Depending on the voice mail configura tion your caller then has the possibility of leaving a message Example The person you have called is not available until 31st January at 14 00 Please leave a mess...

Страница 53: ...ding Scroll to Call Forwarding and confirm with the Ok Foxkey User Scroll to User and confirm with the Ok Foxkey Enter the user s phone number and confirm with the Ok Foxkey Forwarding is activated No...

Страница 54: ...ing variant at a time is possible Menu Press Foxmenu Foxkey Menu Forwarding Scroll to Forwarding and press the Select Foxkey Call Forwarding on No Reply Scroll to Call Forwarding on No Reply and confi...

Страница 55: ...ne number user concept Only one forwarding variant at a time is possible Menu Press Foxmenu Foxkey Menu Forwarding Scroll to Forwarding and press the Select Foxkey Call Forwarding Scroll to Call Forwa...

Страница 56: ...redefined within the system You can use one of the text messages stored in the system directly modify it or create a new message Notes One diversion applies to all connected phones in one number user...

Страница 57: ...the entire phone Lock phone With Lock phone your private data cannot be viewed and external calls can only be made from your phone in accordance with the system settings With Free all the settings and...

Страница 58: ...setting Menu Press Foxmenu Foxkey Menu Activated features Scroll to Activated features and press the Select Foxkey Barring Select the barring you want and press Foxmenu Foxkey Reset You are prompted...

Страница 59: ...more information Play Play the new voice message Press the Delete Foxkey Message is played back Or Voice message can also be selected using the menu Menu Call lists Unan swered calls Play Menu To dele...

Страница 60: ...Requirement The internal user must have a phone capable of receiving text mes sages You can use one of the text messages stored in the system directly modify it or create a new text message Menu Press...

Страница 61: ...Foxkey The text message is sent Note If the display shows Not available the text message could not be sent Show Show text message Press Foxmenu Foxkey Show The display shows the sender and the date ti...

Страница 62: ...inging in your vicinity and want to pick up the call With the Pick up function you can pick up the call from the other phone on your own phone Menu Press Foxmenu Foxkey Menu Call features Scroll to Ca...

Страница 63: ...vated forwarding the appointment call is not forwarded If you are in call the appointment call is made as soon as you end the call An appointment call can only be set using a function code see chapter...

Страница 64: ...the tone signals You can specify whether the DTMF mode should be generally activated or deactivated see Chapter Configuring the DTMF mode page 82 DTMF is activated as the default dialling mode If the...

Страница 65: ...o you Function code 1 Enter function code 36 for a business call 2 Enter your internal phone number 3 Enter your PIN 4 Enter the internal or external phone number with the exchange access digit Pick u...

Страница 66: ...configured in the system you can search for an internal user using the general bell The paged person can answer from any phone Menu Press Foxmenu Foxkey Menu Call features Scroll to Call features and...

Страница 67: ...phone Discreet ringing is available on your phone as an alternative to the usual ringing If dis creet ring is activated the phone rings only once This function must be stored under a function key see...

Страница 68: ...Guide Function Codes on the Aastra DocFinder Tracking a malicious call Your are being threatened or molested by a call You want to identify the caller Using the MCID Malicious Call Identification fun...

Страница 69: ...te a call routing for all phones If you have not configured a call routing the default setting all phones are ringing is used as standard This function can also be stored under a configurable key see...

Страница 70: ...hout you and your call party noticing Unlike Intrusion you will receive neither a visual nor an acoustic signal This means you cannot reject Silent intrusion The third user s microphone remains switch...

Страница 71: ...ertain amount of time after login e g after 6 hours and 30 minutes At a certain time e g 6 30pm Notes You can only log in to a phone if no other user has yet logged in to that phone for free seating p...

Страница 72: ...t your system administrator for more information Note The default PIN setting 0000 is not accepted First change the PIN as described in chapter Changing the PIN page 83 or use the function code 47 see...

Страница 73: ...tions system the fol lowing additional features are also available on your phone PIN telephony The PIN telephony b is part of OpenCount The possible applications of the PIN telephony depend on the are...

Страница 74: ...uisites Staff phone Your phone must be capable of signalling alarm signals from the Aastra Alarm Server Patient phone The patient phone must support the Announcement function and allow hands free oper...

Страница 75: ...to the bed The alarm ends and the alarm signal is deleted from the staff phone Direct response without a triggered alarm You can execute the direct response function without the patient having trigge...

Страница 76: ...line destination number If the user does not dial another phone number during this predefined time or puts the handset back down again a connection with the Hotline number is automatically set up If t...

Страница 77: ...You can then enter the function commands and function codes Function code Using remote control from a third party phone 1 Enter function code 06 2 Enter your phone number 3 Enter your PIN 4 Enter the...

Страница 78: ...adapt the phone s basic settings to suit your per sonal requirements Display 79 Setting the ringing properties Audio 80 General settings 82 Protect yourself against calls 85 Phone Book Management 86 C...

Страница 79: ...d press the Select Foxkey Display Scroll to Display and press the Select Foxkey Display contrast Scroll to Display contrast and press the Modify Foxkey Display setting Select the required setting and...

Страница 80: ...while the phone is ringing Setting the volume during a call You want to adjust the volume while in a call You have to set the volume of handset and loudspeaker separately The new volume will remain st...

Страница 81: ...with Play alarm melodies A list of the Alarm melodies is for listening under Menu Settings General Alarm melodies available Note Please note that the ringing volume may be reduced if Aastra 5360 is no...

Страница 82: ...TMF mode You want to decide whether the DTMF mode is to be activated or deactivated as default on your phone Menu Press Foxmenu then Foxkey Menu Language Scroll to Language and press the Modify Foxkey...

Страница 83: ...available Note Your PIN applies to all your phones Menu Press Foxmenu then Foxkey Menu Settings Scroll to Settings and press the Select Foxkey General Scroll to General and press the Select Foxkey PIN...

Страница 84: ...erefore only be carried out by your system administrator You can however call up the data Menu Press Foxmenu then Foxkey Menu Settings Scroll to Settings and press the Select Foxkey General Scroll to...

Страница 85: ...s trying to reach you You can either answer or reject this second call Intrusion A third participant can intrude into your active call and listen to your con versation Announcement You can address int...

Страница 86: ...edit or delete an entry Creating a new phone book entry You want to store your own phone numbers You can store your own phone numbers in the private phone book Press the phone book key Private contact...

Страница 87: ...cannot modify entries in other phone books Press the phone book key Private contacts Scroll to Private contacts and press the Select Foxkey Entry Changing an entry Select the entry you want and press...

Страница 88: ...y Greetings Scroll to Greetings and press the Ok Foxkey Greeting Renaming greeting Select the greeting you want and press Foxmenu Foxkey Edit Give each of your personal greetings the relevant name and...

Страница 89: ...ll is to be signalled see chap ter Activating personal call routing page 69 Keep settings as is Calls are routed according to your settings Call routing ID 1 5 Your personal call routing number Call f...

Страница 90: ...r presence profile 1 Open the presence menu scroll to the profile you want and press the Modify Foxkey 2 Make the setting you want and confirm with the Ok Foxkey Presence profile is changed Modify To...

Страница 91: ...ey To store the phone number Function key Activate deactivate or execute a function Store a phone number under a key number key You want to retrieve a frequently used phone number with a single keystr...

Страница 92: ...and hold it down for a moment Display shows choice of key types Function key Scroll to Function key and press the Select Foxkey The currently set function is displayed with Function Select the functi...

Страница 93: ...Reply CFNR page 54 Switch group x This function lets you route calls and functions via switch groups Each switch group has three switching positions The default position is 1 Control output You can c...

Страница 94: ...destination For further information refer to chapter Activating protection against call types page 85 Discreet ring With this function the phone rings only once For further information refer to chapt...

Страница 95: ...er information refer to chapter Recording a call page 47 Direct response This function allows you to set up a call connection to a patient in hands free mode For further information refer to chapter D...

Страница 96: ...ound in the User s Guide User s Guide Function Codes on the Aastra DocFinder You can use function commands to define a function to suit your personal require ments A function can consist of one or mor...

Страница 97: ...nction code for activate presence status 1 presence profile 1 absent 1800 2311 time and date until which you are absent 4 Type in the second number I 27 I Seize line 27 function code for deactivate pr...

Страница 98: ...2 R3 0 04 2013 Installation and first time operation These sections explain the setup options available with your phone Equipment provided 99 Options 99 Setting up and mounting the phone 100 Connect A...

Страница 99: ...ud 1279 1 2 R3 0 04 2013 Equipment provided Options Telephone and handset Handset connection cable Telephone connection cable Aastra 5360 Stand rest can also be used as a mounting frame for wall mount...

Страница 100: ...nsert the stand rest in different positions into the back of the phone until it snaps into place Insert the stand rest as indicated on the installation diagram until it snaps into place Connecting the...

Страница 101: ...B For the correct con nection assignment refer to Chapter Connect Aastra 5360 page 103 and Con nect Aastra 5360ip page 104 Insert the phone into the stand rest horizontally Figure C 1 and slide downwa...

Страница 102: ...0 04 2013 Dismantling Desk phone Disconnect the phone cord and remove Carefully pull the stand rest away in the opposite direction Wall set Carefully slide the phone upwards out of the stand rest Disc...

Страница 103: ...ne symbol Desk installation only To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest Plug the other end of the cable into the phone socket outlet Set ch...

Страница 104: ...nection Connecting the LAN cord not included in the scope of delivery to a LAN socket Plug the connector at the loose end on the underside of the phone into the LAN socket Desk installation only To re...

Страница 105: ...LAN and the phone that does not support PoE you will need the optional power adapter to power the phone Plug the round connector of the power cord on the underside of the phone into the power socket D...

Страница 106: ...1279 1 2 R3 0 04 2013 Further information The following sections contain more useful information about your phone Troubleshooting 107 Declaration Open Source Software Aastra 5360ip 108 Communication...

Страница 107: ...t your system administrator for more information Display is working but connection is not possible Your phone may be locked Unlock your phone see chapter Unlocking your phone page 58 Freely configurab...

Страница 108: ...isted below are available at www aastra com docfinder Public GNU source document type The licence texts for the GPL and LGPL are also stored on the phone itself and can be viewed using the integrated...

Страница 109: ...e Instructions but the system will not let you Some communication systems or software versions do not support all the features The corresponding text sections are identified by a letter inside square...

Страница 110: ...92 CLIP 68 CLIR 68 Communication system 84 109 Conference call 45 Configurable key 16 Configuring key 91 presence 89 presence profile 89 voice mail 88 Connect 46 Connecting IP phone 104 Phone 103 the...

Страница 111: ...Foxmenu 16 Free seating 71 Function codes 96 Function commands 96 Function key 92 Function selection for configurable key 93 G General bell Answering a general bell 67 Searching for a user 66 H Hotli...

Страница 112: ...te control 77 Resetting activated features 29 Ring alone 70 Ring melody 81 Ring off 81 Ringing speed 81 S Safety information 6 Selecting the language 82 Setting up 100 Setting the display 79 the ringi...

Страница 113: ...cts are manufactured in conformity with RoHS 2011 65 EU The product specific declarations of conformity can be found on the Aastra 400 DocFinder www aastra com docfinder Exclusion of liability Aastra...

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