10
P/N 1010698 Rev. I 03/12
WarNINg
To avoid possible personal injury and/or damage to the unit, inspection, test, and repair of electrical equipment should be performed by qualified
service personnel. The unit should be unplugged when servicing, except when electrical tests are required. Use extreme care during electrical circuit
tests. Live circuits will be exposed. If the troubleshooting steps listed do not solve your machine problem, contact an Authorized Service Agency for
further assistance.
problem
possible Cause
Corrective action
Unit steams, but requires 2 or
more cycles to melt cheese.
Generator surface temperature is too low.
Verify Generator surface temperature to be
380°F–420°F.
Insufficient or excessive calcium deposits on
Generator surface.
Verify Generator surface has a thin calcium coating for proper
steaming. Refer to the Maintenance section of this manual.
Generator Cover is warped or loose.
Verify that the Generator Cover Wing Nut is tight. If noti-
cable steam excapes around the Generator Cover, replace the
Generator Cover.
Low water pressure.
Verify Water Pressure regulator is set to 20–30 psi. Adjust
accordingly.
Water Volume Adjustment is set too low.
Calibrate unit for proper water volume. Refer to the
Maintenance section of this manual.
Generator Steam Ports are restricted.
Verify that the Steam Ports are not restricted. Clean accord-
ingly.
Generator surface is bare.
Generator surface must have a thin calcium coating for proper
steaming. Refer to the Maintenance section of this manual.
Unit heats but does not steam.
Low or no water pressure in water line.
Remove the Quick Disconnect Insert from the rear of the unit.
While holding into an empty cup, press the white plastic tip.
Strong steady water flow should be noted. If so, re-engage
firmly into the unit. If not present, or low pressure, contact
your maintenance person or plumber.
Solenoid Valve Coil is open.
Verify that there are 8-20 Ohms on the coil.
Control Board inoperable or
problematic.
Verify 24 VAC to Solenoid Valve Coil when the Cycle Start but-
ton is pushed.
NOTE: Wires must be left attached to valve and voltage is only
read for a split second.
If there is no voltage, replace the Control Board
Quick Disconnect is not fully engaged at rear of
unit or is damaged.
Remove and re-engage the Quick Disconnect firmly until a click
is heard. Replace if damaged.
Cycle Start button inoperable.
Verify continuity when the button is pressed. If there is no
continuity replace the button.
Excessive condensation in Food
Compartment.
Water pressure is too high.
Verify Water Pressure Regulator is set to 20–30 psi. Adjust
accordingly.
Water Volume Adjustment is set too high.
Calibrate unit for proper water volume. Refer to the
Maintenance section of this manual.
TroUBleShooTinG
