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Appendix C

RAID Maintenance

This appendix pertains to ER “H”, “SL”, and “HL” servers
and is divided into three parts: Hardware Components,
Server Interface, and Troubleshooting—in the event of a
failure in one of the drives, power supplies, or fans.

NOTE

: As part of the ongoing maintenance procedure for your

RAID server, 8e6 Technologies recommends that you always
have a spare drive and spare power supply on hand.

Contact 8e6 Technologies Technical Support for replace-
ment hard drives and power supplies.

Part 1: Hardware Components

The ER “H”, “SL”, and “HL” RAID server contains four hard
drives, two power supplies, and five sets of dual cooling
fans (10 in total). These components are depicted in the
diagram below:

Fig. C-1 ER RAID Server components

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Содержание ER

Страница 1: ... Enterprise Reporter USER GUIDE Administrator Console Model ER Release 5 2 00 Manual Version 1 01 ...

Страница 2: ...II 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ...

Страница 3: ...warranties with respect to this documentation and disclaims any implied warranties of merchantability and fitness for a particular pur pose 8e6 Technologies shall not be liable for any error or for incidental or consequential damages in connection with the furnishing performance or use of this manual or the exam ples herein Due to future enhancements and modifications of this product the informati...

Страница 4: ...IV 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ...

Страница 5: ...re 10 Environment 11 Workstation Requirements 11 Network Requirements 11 Chapter 1 Accessing the Server 12 Preliminary Network Settings 12 Procedures for Accessing the Server 12 Procedures for Logging On Off the Server 13 Log On 13 Logging on the First Time 15 Specify the Server s function 15 Set up an Administrator Login ID 16 Log Off 18 Chapter 2 Configuring the ER Server 19 Administrator Consol...

Страница 6: ...nguage Set 33 Specify Network Time Protocol Servers 33 Update the Time on the Server 34 Network Diagnostics screen 35 Ping 36 Trace Route 37 SNMP screen 39 Enable SNMP 40 Set up Community Token for Public Access 40 Create Build the Access Control List 40 Maintain the Access Control List 40 Server Menu 41 Backup screen 42 Backup and Recovery Procedures 42 Set up Edit External Backup FTP Password 44...

Страница 7: ...agement screen 65 Restart the Web Client Server 66 Enable Disable Web Client Server Access 66 Enable Disable the Web Client Scheduler 66 Hardware Failure Detection screen 67 View the Status of the Hard Drives 67 Consolidated ER Consolidated Mode Setting screen 69 View Remote ER Settings 69 Add a Remote ER 70 View Current Statistics for a Remote ER 70 Edit Settings for a Remote ER 71 Remove a Remot...

Страница 8: ...ck Request Count 98 Enable Blocked Searched Keywords 98 Enable Wall Clock Time 99 Enable Page and or Object Count 99 Enable Configure Password Security Option 100 User Group Import screen 103 Import User Groups 104 TECHNICAL SUPPORT PRODUCT WARRANTIES 105 Technical Support 105 Hours 105 Contact Information 105 Domestic United States 105 International 105 E Mail 105 Office Locations and Phone Numbe...

Страница 9: ...Blocking 120 Windows XP SP2 Pop up Blocker 121 Set up Pop up Blocking 121 Use the Internet Options dialog box 121 Use the IE Toolbar 122 Add the Client to the White List 123 Use the IE Toolbar 123 Use the Information Bar 124 Set up the Information Bar 124 Access the Client 124 Appendix C 126 RAID Maintenance 126 Part 1 Hardware Components 126 Part 2 Server Interface 127 LED indicators in SL and HL...

Страница 10: ...E Step 5 Contact Technical Support 135 Power supply failure 135 Step 1 Identify the failed power supply 135 Step 2 Unplug the power cord 135 Step 3 Replace the failed power supply 136 Step 4 Contact Technical Support 136 Fan failure 137 Identify a fan failure 137 INDEX 139 ...

Страница 11: ...d productivity The Enterprise Reporter ER from 8e6 Technologies is designed to readily obtain this information giving the user the ability to interrogate massive datasets through flexible drill down technology until the desired view is obtained This view can then be memorized and saved to a user defined report menu for repetitive scheduled execution and distribution Operations In simplified terms ...

Страница 12: ...ntaining the ER Server via the Administrator console application Tech Support Product Warranties Section This section contains information on technical support and product warranties Appendices Section Appendix A provides information on how to use the ER Server in the evaluation mode and how to switch to the activated mode Appendix B explains how to disable many types of pop up blocking software A...

Страница 13: ...he current topic TIP The tip icon is followed by italicized text giving you hints on how to execute a task more efficiently WARNING The warning icon is followed by italicized text cautioning you about making entries in the application executing certain processes or procedures or the outcome of specified actions IMPORTANT The important icon is followed by italicized text informing you about importa...

Страница 14: ...hat can be clicked with your mouse to execute a command checkbox a small square in a dialog box window or screen used for indi cating whether or not you wish to select an option This object allows you to toggle between two choices By clicking in this box a check mark or an X is placed indicating that you selected the option When this box is not checked the option is not selected dialog box a box t...

Страница 15: ...o a specific function or group A frame often is labeled to indi cate its function or purpose list box an area in a dialog box window or screen that accommodates and or displays entries of items that can be added or removed pop up box or pop up window a box or window that opens after you click a button in a dialog box window or screen This box or window may display information or may require you to...

Страница 16: ...on a dot is placed in the circle indi cating that you selected the option When the circle is empty the option is not selected screen a main object of an applica tion that displays across your monitor A screen can contain windows frames fields tables text boxes list boxes buttons and radio buttons table an area in a window or screen that contains items previously entered or selected text box an are...

Страница 17: ...NOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 7 window displays on a screen and can contain frames fields text boxes list boxes buttons and radio buttons Types of windows include ones from the system such as the Save As window pop up windows or login windows ...

Страница 18: ...let packaged with the ER Server provides a suitable environment for the Server including high speed HTTPS link to the current logging device power connection protected by an Uninterruptible Power Supply UPS high speed access to the Server by authorized Client workstations adds new administrators sets up administrators for receiving automatic alerts updates the Server with software updates supplied...

Страница 19: ...SER GUIDE 9 NOTES This user guide is accessible via the Help link beneath the banner in any screen in the Administrator console Information about the ER Client can be found in the ER Web Client User Guide that can be obtained from http www m86security com software 8e6 docs er5_wclient pdf ...

Страница 20: ...One or more high capacity hard drives Optional One or more attached NAS storage devices e g Ethernet connected SCSI connected SAN Software Linux OS Administrator Graphical User Interface GUI console utilized by an authorized administrator to configure and maintain the ER Server MySQL database 8e6 proprietary Client application employed by report users for generating views and reports ...

Страница 21: ...Pop up blocking software if installed must be disabled Session cookies from the ER Server must be allowed in order for the Administrator console to function properly NOTE Information about disabling pop up blocking software can be found in Appendix B Disable Pop up Blocking Software Network Requirements High speed connection from the ER Server to the Web access logging device s High speed connecti...

Страница 22: ...m being lost or corrupted while the Server is running the Server should be connected to a UPS or other battery backup system Procedures for Accessing the Server WARNING Once you turn on the Server DO NOT interrupt the initial boot up process This process may take from five to 10 minutes per drive If the process is interrupted damage to key files may occur When the Server is fully booted any workst...

Страница 23: ... Go to open the login screen of the Administrator console application see Fig 1 1 1 Procedures for Logging On Off the Server Log On Fig 1 1 1 Login screen 1 In the login screen type in the generic User Name admin and Password reporter if you have not yet set up your own user name and password Otherwise enter your personal User Name and Password 2 Click Login to go to the main screen of the Adminis...

Страница 24: ...ctivated mode If you are logging on during a subsequent session the main screen displays as in Fig 1 2 1 If you have not set up your own user name and password see Set up an Administrator Login ID If using a consolidated ER server some screens in the Adminis trator console differ there are a few unique screens and some screens are not included The Consolidated Mode icon displays at the top of each...

Страница 25: ...inistrator console main screen first time access Specify the Server s function 1 Click the appropriate radio button to specify the function of the Server choose Live if you wish the Server to function in the live mode receiving and processing real time data from the Web access logging device choose Archive if you wish the Server to function in the archive mode solely as a receptacle for histor ica...

Страница 26: ...u have not previously set up your own user name and password you should do so before entering any Server settings Set up an Administrator Login ID NOTE If you have already set up your user name and password you can skip this section 1 At the Network pull down menu choose Administrators to display the Add Edit Delete Administrators screen where you will set up your user name and password Fig 1 1 3 ...

Страница 27: ...y include upper and or lowercase alphanumeric char acters and special characters 4 In the Password field enter eight to 20 characters including at least one alpha character one numeric char acter and one special character The password is case sensitive 5 In the Confirm Password field re enter the password in the exact format used at the Password field 6 Click the Save button ...

Страница 28: ...n Fig 1 1 4 Logout screen Click the X in the upper right corner of the browser window to close the window Exiting the Administrator console will log you off the Server but will not turn off the Server WARNING If you need to turn off the Server follow the shut down procedures outlined in the Shut Down screen sub section under the Server Menu section in Chapter 2 Failure to properly shut down the Se...

Страница 29: ...onsole displays in your Web browser Fig 1 2 1 Administrator console main screen The Administrator console is used for configuring and main taining the ER Server Settings made in the Administrator console affect the Client reporting application On the main screen of the Administrator console there are three menus Network Server and Database Each menu contains options from which you make selections ...

Страница 30: ...work Menu section in this chapter TIP When making a complete configuration of the Server 8e6 Technologies recommends you navigate from left to right Network to Server to Database in choosing your menu options Network Menu The Network pull down menu includes options for setting up and maintaining components to be used on the Server s network These options are Box Mode Administrators Lockouts Networ...

Страница 31: ... up box opens to inform you that the ER unit is currently in the evaluation mode To continue using the box in the evaluation mode click the X in the upper right corner to close the pop up box Refer to Appendix A Evaluation Mode for infor mation on using the Server in the evaluation mode or for changing from this mode to the activated mode Live Mode Once your Server is configured and the Server box...

Страница 32: ...ox Mode 2 Click the radio button corresponding to Live or Archive to specify the mode in which the Server should function 3 Click the Apply button to confirm your selection The new mode will be in effect after the Server is restarted NOTE After applying the box mode setting you must restart the Server by selecting the Restart Hardware option on the Shut Down screen See the Shut Down sub section un...

Страница 33: ...ted from the Network menu This screen is used for viewing adding editing and deleting the login ID of personnel authorized to configure the Server For security purposes administrators should be the first users set up on the Server Fig 1 2 4 Add Edit Delete Administrators screen TIP 8e6 Technologies recommends adding an alternate login ID prior to editing or deleting the default login ID By doing s...

Страница 34: ...may include upper and or lowercase alphanumeric char acters and special characters 3 In the Password field enter eight to 20 characters including at least one alpha character one numeric char acter and one special character The password is case sensitive 4 In the Confirm Password field re enter the password in the exact format used in the Password field 5 Click the Save button to add the administr...

Страница 35: ...TER ADMINISTRATOR USER GUIDE 25 Delete an Administrator 1 Select the administrator s user name from the pull down menu 2 After the administrator s login ID information populates the fields click the Delete button to remove the adminis trator s user name from the choices in the pull down menu ...

Страница 36: ...ts and IPs screen The Locked out Accounts and IPs screen displays when the Lockouts option is selected from the Network menu This screen is used for unlocking accounts or IP addresses of administrators and sub administrators that are currently locked out of the Administrator console or Web Client Fig 1 2 5 Locked out Accounts and IPs screen ...

Страница 37: ...out Locked out Web Client Accounts There is no Web client account currently locked out Locked out IPs There is no IP currently locked out If there are any locked accounts IP addresses in a frame each locked username IP address displays on a separate line followed by a checkbox The Select All and Unlock buttons display at the bottom of the frame Unlock Accounts IP addresses To unlock an account IP ...

Страница 38: ...s the unlocked username IP address 3 Click OK to return to the Locked out Accounts and IPs screen that no longer shows the accounts IPs that have been unlocked Network Settings screen The Network Settings screen displays when the Network Setting option is selected from the Network menu This screen is used for setting up IP addresses so the Server can communicate with your system Fig 1 2 6 Network ...

Страница 39: ...Area Network LAN 1 In the Netmask field enter the netmask that will define the traffic designated for the LAN In the Gateway IP field enter the IP address for the default router that will be the main gateway for the entire network segment In the First DNS IP field enter the IP address of the primary Domain Name System name server The Server box will use this IP address to identify other IP address...

Страница 40: ... IP addresses the Server will use for communicating with other segments of the network You will only need to set up a routing table if your local network is interconnected with another network Fig 1 2 7 Routing Table screen View a List of Routers Each router that was configured in the routing table displays as a separate row in the table The IP address and subnet mask to receive data packets displ...

Страница 41: ...ocal network 3 In the Gateway field enter the IP address of the portal to which data packets will be transferred to and from the Internet 4 Click the Add button to include your entry in the table If you have another router to add follow steps 1 4 5 Click the Back button on the confirmation screen to return to the Routing Table screen Delete a Router 1 Click in the Delete checkbox of the row corres...

Страница 42: ...l Setting screen displays when the Regional Setting option is selected from the Network menu This screen is used for specifying the time zone and network time to be used by the Server when generating reports via the Client application and setting the language set type to be displayed in the Administrator console if necessary Fig 1 2 8 Regional Setting screen ...

Страница 43: ...essary select a language set from the Language pull down menu to specify that you wish to display that text in the console 2 Click Save to apply your settings and to restart the Web Client Server Specify Network Time Protocol Servers IP addresses of servers running Network Time Protocol NTP software are entered in the Server fields and the Current ER server system time day date HH MM SS time forma...

Страница 44: ...ssed by your Server In the Server 3 field enter the IP address of the tertiary NTP server The time from this server will be used by your Server if the IP addresses for the primary and secondary servers fail to be accessed by your Server 2 Click the Save button to save your entries NOTE When you click the Save button the IP addresses you entered are saved but the time on your Server will not be syn...

Страница 45: ... 35 Network Diagnostics screen The Network Diagnostics screen displays when the Diag nostics option is selected from the Network menu This screen is used to help you identify and resolve problems with your network configuration using the ping and trace route utility tools Fig 1 2 9 Network Diagnostics screen Ping entry ...

Страница 46: ...or host name of the specific Internet address to be contacted pinged 2 Click the Ping button to display the results found by the Server as shown on the sample screen Fig 1 2 10 Ping results As indicated by the results for the sample entry the Server at 206 255 20 29 was not able to communicate with the machine at the IP address 200 10 101 67 The statistics show that three 3 data packets were trans...

Страница 47: ...work configuration you should use the trace route utility This diagnostic tool records each hop trip from one router to another the data packet made iden tifying the IP addresses of gateway computers where the packet stopped en route to its final destination and the length of time of each hop NOTE The trace route utility can be used after your routing table has been set up To set up a routing tabl...

Страница 48: ...try the packet made 30 hops For each line in the report the hop number displays followed by the IP address or host name the IP address in parentheses and the maximum minimum and average response time in milliseconds TIP To trace another IP address click the Back button in your browser window then click the Clear button in the Trace Route frame and follow the procedures documented in this subsectio...

Страница 49: ...ator use a third party Simple Network Manage ment Protocol SNMP product for monitoring and managing the working status of the ER s Internet reporting on a network Fig 1 2 12 SNMP screen The following aspects of the ER are monitored by SNMP data traffic sent received by a NIC CPU load average at a given time interval amount of free disk space for each disk partition time elapse since the box was la...

Страница 50: ...he password that the manage ment console would use when requesting access Create Build the Access Control List 1 In the Enter new IP to add field enter the IP address of an interface from to which the SNMP should receive send data 2 Click Add to include the entry in the Access control list box Repeat steps 1 and 2 for each IP address to be included in the list 3 After all entries are made click Sa...

Страница 51: ...te Software Update Setting Shut Down Web Client Server Management and Hardware Failure Detection NOTES The Software Update Setting option is only available if the R3000 unit is set up in the Stand Alone mode See the Synchronization sub section in the R3000 User Guide for more information about setup modes An additional option for Consolidated Mode Setting is available on a consolidated ER Server C...

Страница 52: ... account for executing an immediate backup on the ER Server and for performing a restoration to the database from the previous backup run Fig 1 2 14 Backup screen Backup and Recovery Procedures IMPORTANT 8e6 Technologies recommends establishing backup and recovery procedures when you first begin using the ER Server Please follow the advice in this section to ensure your ER Server is properly maint...

Страница 53: ... of the data base and the current date and time Some scenarios and action plans to consider include the following The ER database becomes corrupted Correct the root problem Restore the database from the most recent ER backup and reprocess raw logs up to the current date and time The data drive fails Replace the data drive Restore the database from the ER backup drive and reprocess raw logs up to t...

Страница 54: ... updated Account ID will be activated after two minutes Execute a Manual Backup In addition to performing on demand backups in preparation for a disaster recovery you may wish to execute a manual backup under the following circumstances Power outage If there is a power outage at your facility and your system uses a backup battery you might want to back up data before the battery fails Rolling blac...

Страница 55: ... recommends that you do not perform other functions on the ER Server until the backup is complete The time it will take to complete the backup depends on the size of all tables being saved Perform a Remote Backup After executing the manual backup a remote backup can be performed on your remote server NOTE Before beginning this FTP process be sure you have enough space on the remote server for stor...

Страница 56: ...rm these steps on the remote server 1 Load the backup data on your remote server 2 Log in to your FTP account 3 FTP the backup data to the ER Server s internal backup drive On the ER Server s Backup screen 1 Click the Manual Restore button in the Internal Backup Restore Action frame to specify that you wish to over write data on the live ER Server with data from the previous internal backup run 2 ...

Страница 57: ...receive automated notifications if prob lems occur with the network Possible alerts include situa tions in which a daemon stops running software fails to run corrupted files are detected or a power outage occurs Fig 1 2 15 Self Monitoring screen As the administrator of the Server you have the option to either activate or deactivate this feature When the self monitoring feature is activated an auto...

Страница 58: ...ntered in the previous field Entries in the three remaining fields are optional 4 If e mail addresses were entered in any of the four optional e mail address fields click in the Choice one Choice four checkboxes corresponding to the e mail address es 5 Click the Save button to activate self monitoring Remove Recipient from E mail Notification List 1 To stop sending emergency notifications to an e ...

Страница 59: ...d for entering settings for the Simple Mail Transfer Protocol that will be used for sending email alert messages to specified adminis trators Fig 1 2 16 SMTP Server Setting screen Enter Edit SMTP Server Settings 1 Enter the SMTP Server name for example mail logo com 2 By default the SMTP Port number used for sending email is 25 This should be changed if the sending mail connection fails ...

Страница 60: ...sending alert email messages to designated administrators 5 By default Authentication is disabled Click Enable if a username and password are required for logging into the SMTP server This action activates the fields below Make the following entries a Enter the Username b Enter the Password and make the same entry in the Confirm Password field 6 Click Apply to apply your settings Verify SMTP Setti...

Страница 61: ...the test email should be received at the specified address Server Status screen The Server Status screen displays when the Server Status option is selected from the Server menu This screen which automatically refreshes itself every 10 seconds displays the statuses of processes currently running on the Server and provides information on the amount of space and memory used by each process Fig 1 2 18...

Страница 62: ...ware displays at the top of the screen along with the date that software version was implemented Status information displays in the following sections of this screen CPU Utilization includes CPU process data and infor mation on the status of the top command Disk drives status provides data on the status of each drive of the operating system NETSTAT displays the status of a local IP address ...

Страница 63: ...ccess screen The Secure Access screen displays when the Secure Access option is selected from the Server menu This screen is primarily used by 8e6 Technologies technical support representatives to perform maintenance on your Server if your system is behind a firewall that denies access to your Server Fig 1 2 19 Secure Access screen ...

Страница 64: ... Port to Access the Server 1 After the administrator at the customer s site authorizes you to use a designated port to access their Server enter that number at the Port field 2 Click the Start button to activate the port This action enters the port number in the list box above replacing the text No connection Fig 1 2 20 Port entries ...

Страница 65: ...Server select the active port number from the list box by clicking on it 2 Click the Stop button to terminate the port connection This action removes the port number from the list box Terminate All Port Connections If more than one port is currently active on the customer s Server and you need to terminate all port connections click the Stop All button This action removes all port numbers from the...

Страница 66: ...screen The Software Update screen displays when the Software Update option is selected from the Server menu This screen is used for updating the Server with software updates supplied by 8e6 Technologies and for viewing a list of software updates that are available and or previously installed on the Server Fig 1 2 21 Software Update screen ...

Страница 67: ... most recently applied software update can be unapplied by clicking Undo This action removes the software update from the Server View Available Software Updates Any software update available for installing on the ER Server displays in the ER Patch Updates frame The following information is included for each software update Date the software update was made available YYYY MM DD software update Name...

Страница 68: ...ection in this chapter All soft ware updates must be installed in numerical order on your Server NOTES Be sure to terminate all reports that are currently running or are scheduled to run before applying a software update and that port 8084 is open on your network In the ER Patch Updates frame two buttons are available README and Apply Now README 1 Click README to open a pop up box containing infor...

Страница 69: ...ECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 59 Apply Now 1 Click Apply Now to open a dialog box containing infor mation about the software release Fig 1 2 23 Software update dialog box 2 Click Yes to open the EULA dialog box Fig 1 2 24 EULA dialog box ...

Страница 70: ...determine whether the software update has been successfully applied click the hyperlink here beneath the ER Patch History frame in the Software Update screen to open the Patch Log window Fig 1 2 25 Patch Log window 5 After viewing the contents of this window click Close to close this window 6 After the software update has been successfully applied refresh the Software Update screen by selecting So...

Страница 71: ... the Shut Down screen Software Update Setting screen The Software Update Setting screen displays when the Software Update Setting option is selected from the Server menu This screen is used for configuring the ER Server to receive software updates NOTE This screen is only available if the R3000 unit is set up in the Stand Alone mode See the Synchronization sub section in the R3000 User Guide for m...

Страница 72: ...le is selected Click Enable if the server is in a proxy server environment 2 In the Proxy Server field enter the host name of the proxy server 3 In the Proxy Port field enter the port number of the proxy server 4 In the Username field enter the username for the proxy account 5 Enter the same password in the Password and Confirm Password fields Save Settings Click Save to save your settings ...

Страница 73: ...hardware Fig 1 2 27 Shut Down screen Server Action Selections Restart the Server s Hardware The Restart Hardware option should be selected if the Server box needs to be rebooted for example when applying certain hardware configurations You will need to use this option if the box mode has been changed or after an IP address has been entered in the Network Settings screen During the Hard ware Restar...

Страница 74: ...emons fail to run and or the database needs to be started again When this option is selected the MySQL database is rebooted Shut Down the Server s Software The Shutdown Software option should be selected if a software update needs to be installed on the Server When the Shutdown Software option is selected the MySQL database shuts off and no files are FTPed to the Server Perform a Server Action 1 C...

Страница 75: ...ISTRATOR USER GUIDE 65 Web Client Server Management screen The Web Client Server Management screen displays when the Web Client Server Management option is selected from the Server menu This screen is used for enabling specified Web Client Server features Fig 1 2 28 Web Client Server Management screen ...

Страница 76: ...this option to let users log into the Web Client using an HTTP IP address HTTPS Choose this option to let users log into the Web Client using an HTTPS IP address NOTE Remove the check mark to disable a selection 2 Click Apply Enable Disable the Web Client Scheduler 1 In the Enable Disable Web Client Schedule frame click the appropriate radio button to specify whether or not to automatically run sc...

Страница 77: ... Detection option is selected from the Server menu This screen is used for showing the status of each drive on the RAID server Fig 1 2 29 Hardware Failure Detection screen View the Status of the Hard Drives The current RAID Array Status displays for the four hard drives HD 1 HD 2 HD 3 HD 4 If all hard drives are func tioning without failure the text OK displays for each corre sponding drive number...

Страница 78: ... of the screen and instructions for replacing the hard drive display below 1 Identify the failed drive based on the information provided on the GUI 2 Replace the failed drive with your spare replacement drive 3 Click on the Rebuild button on the GUI 4 To return a failed drive to 8e6 or to order additional replacement drives please call 8e6 Technical Support NOTE For information on troubleshooting ...

Страница 79: ...when Consolidated Mode Setting is selected from the Server menu This screen is used for adding modifying or removing information about an ER unit on the network designated to be a remote ER to this CER Fig 1 2 30 Consolidated Mode Setting screen View Remote ER Settings The following information displays in the Current ER boxes list box for each remote ER previously added in this screen Name given ...

Страница 80: ...his information for the remote ER in the Current ER boxes list box NOTE Data from the newly added remote ER Server will be available to this consolidated ER CER after the first rollup Thereafter automatic rollups occur every four hours but the current day s data will not be included However in the Web Client a rollup of category groups and or user groups can be performed on demand See the ER Web C...

Страница 81: ...Y MM DD HH MM SS format 3 Click OK to close the pop up box Edit Settings for a Remote ER 1 Select the remote ER from the Current ER boxes list box to display the remote ER s Name IP Address and Port number in the fields below 2 Edit any of these fields 3 Click Modify to save your settings Remove a Remote ER from the Consolidated ER 1 Select the remote ER from the Current ER boxes list box to displ...

Страница 82: ...User Group Import NOTE On a consolidated ER CER only the following options are available Tools Expiration Optional Features and User Group Import Some of these screens differ on the CER Fig 1 2 32 Database menu main screen User Name Identification screen The User Name Identification screen displays when the IP ID option is selected from the Database menu This screen is used for configuring the Ser...

Страница 83: ... Client when logging a user s Internet activity NOTE This option is not available in a consolidated ER Fig 1 2 33 User Name Identification screen with IP ID activated As the administrator of the Server you have the option to either enable or disable this feature for logging users activ ities by usernames machine names and or IP addresses of machines ...

Страница 84: ...me zone specified for the ER is the same for each Web access logging device the ER uses Failure in executing this setup will cause inconsistencies when users logging times are reported especially if IP ID is activated If multiple Web access logging devices are used be sure to identify the subnets assigned to each of these devices as users cannot be tracked solely by IP address If using IP ID note ...

Страница 85: ...that if usernames are enabled these user names will overwrite those that are being imported from the shadow log 2 Click OK to close the alert box and to activate the IP ID and Static IP assignment checkboxes 3 in the IP ID Microsoft Username Lookup section of the screen select one or both of the following options by clicking in the designated checkbox es IP ID this option logs a user s activity by...

Страница 86: ...to ignore list boxes enter all IP addresses machine names and or usernames the Server should disregard when identifying users Each entry should be made in a separate row 5 After making all necessary entries on this screen click the Save button Deactivate User Name Identification 1 Click the radio button corresponding to Disable 2 Click the Save button ...

Страница 87: ...is Username Display Setting screen displays when the Username Display Setting option is selected from the Data base menu This screen is used for configuring the user name format imported from raw logs and customizing the username format that displays in reports NOTE This option is not available in a consolidated ER Fig 1 2 34 Username Display Setting screen ...

Страница 88: ...wish to include in the username format in the report 2 Click Add to include this selection in the Raw Log Fields list box below NOTE Follow steps 1 and 2 for each consecutive field to be added to the Raw Log Fields list box TIP Click the Reset button on this screen at any time to revert to the default settings WARNING It is important to select the correct fields from this list in the order in whic...

Страница 89: ...nal selection added to the display name is preceded by a backslash 5 Click Apply to save your entries and to display the new username format in the Current Username Display Setting frame NOTE Changes made to username display settings in this screen will not be effective until the next day s reports are gener ated WARNING After modifying a username format be sure to import users and groups using th...

Страница 90: ...used for establishing the value amount of time that will be used when tracking the length of a user s stay at a given Web site and the number of times the user accesses that site NOTE This option is not available in a consolidated ER Fig 1 2 35 Page View Elapsed Time screen Establish the Unit of Elapsed Time for Page Views 1 In the Elapse Time field enter the number of seconds that will be used as...

Страница 91: ...ithin the same site the user s activity will be tracked as one visit to that Web site Each time the user exceeds the value entered at the Elapse Time field the user will be tracked as having visited the site an additional time For example if the value entered at the Elapse Time field is 10 seconds and the user remains at a Web site for 12 seconds two visits to that site will be logged for him her ...

Страница 92: ...e Page Defini tion option is selected from the Database menu This screen is used for specifying the types of pages to be included in the detail report for Page searches NOTE This option is not available in a consolidated ER Fig 1 2 36 Page Definition screen View the Current Page Types The Current page types list box contains the extensions of page types to be included in the detail report ...

Страница 93: ...e a Page Type To remove a page type from the detail report 1 Select the page extension from the Current page types list box 2 Click Remove 3 Click Apply Add a Page Type To add a page type in the detail report 1 Enter the New Page Type extension 2 Click Add to include the extension in the Current page types list box 3 Click Apply ...

Страница 94: ...ls screen The Tools screen displays when the Tools option is selected from the Database menu This screen is used for viewing reports and logs to help you troubleshoot problems with the Client application Fig 1 2 37 Tools screen The following options are available on this screen View Diagnostic Reports View Database Status Logs ...

Страница 95: ...List This report shows a list of current SQL queries in the database in the full format that includes all columns of data Tables This report contains a list of the names of tables currently in the database Daily Summary This report shows the date range of summary tables currently in the database 3 Click the X in the upper right corner of the pop up window to close the window View Database Status L...

Страница 96: ...e number of valid and invalid records that are processed db Nbtlookup This log provides a list of user machine IP addresses from the NetBIOS lookup db Split This log contains information pertaining to the formation of the hits_objects hits_pages tables db Staticip This log provides information about settings on the server for the static IP assignment option db Summary This log shows a summarizatio...

Страница 97: ...This log gives information about applied software updates MYSQL Log This log provides information pertaining to the MySQL server Error Entry R2k This log displays a list of R2000 query errors Error Entry R3k This log displays a list of R3000 query errors 3 Click the X in the upper right corner of the pop up window to close the window ...

Страница 98: ...atabase menu This screen shows statistics on the amount of data currently stored on the Server box and provides an estimated date when that data will expire By reviewing the current database disk space utilization and the average number of daily hits on your Server adjustments can be made to the number of weeks of live and archive data you wish to store in the future before that data expires Fig 1...

Страница 99: ...xed data includes pages and objects that were accessed by users on the Internet as well as the indexes for these items When setting up the Server to store data 8e6 Technolo gies recommends that you allocate the highest percentage possible for live data storage since reports run faster if indexes are available for pages and objects If your Server is set up to store live data only 100 percent live d...

Страница 100: ... that will be stored on the Server based on the storage capacity of the hard drive and the number of hits on the Server After inputting the percentage of live data to be stored the Server translates that figure into the equivalent of weekly time periods for live and or archive data storage When the Server reaches the maximum number of weeks allocated for live data storage the oldest week of live d...

Страница 101: ... SS time format Total number of week s stored the number of weeks represented in the total data date scope Current live data yearweekno date scope the range of dates and times of live data currently stored on the Server The first line displays the range of year s and weeks in the YYYYWW format where Y represents the year and W represents the week number in that year 01 52 The second line displays ...

Страница 102: ... date and time in the range of archive data currently stored on the Server using the same format as in the second line of data NOTE This field does not display on a consolidated ER Total number of archive week s the number of weeks represented in the archive data date scope NOTE This field does not display on a consolidated ER Database disk space utilization the percentage of space currently being...

Страница 103: ...rage number of hits on the Server per day based on the last eight weeks of data stored on the Server NOTE This field does not display on a consolidated ER The following data that displays is current as of the last changes made in the Change Settings section of the screen Estimated total week s of live data the number of weeks of live data the Server will store based on your specifications This num...

Страница 104: ...ion the number of weeks from this week that data on the Server will expire Change Data Storage Settings The Change Settings section of the screen is used for updating the amount of data that will be stored on the Server box in the future By making an entry in this section of the screen you dictate how data on the box will expire 1 At the Hits day field the number of hits on the Server per day disp...

Страница 105: ...ive data field in the Status section the figures displayed in the Estimated total week s of live archive data fields display in the Estimated total week s of live archive data fields in the Status section the Estimated number of week s until next expiration field may display a new figure based on the new settings you saved When the next database expiration runs all other fields in the Status secti...

Страница 106: ...g options to be available in the Web Client when generating specified types of reports Search String Reporting Block Request Count Blocked Searched Keywords Wall Clock Time Object Count This screen also is used for enabling and configuring the password security feature to be used for the Adminis trator console and or Web Client see Fig 1 2 39 NOTES Optional features can be enabled or disabled at a...

Страница 107: ...ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 97 Fig 1 2 39 Optional Features screen ...

Страница 108: ...quest Count If Block Request Count is enabled the Top 20 Users by Blocked Request canned report can be generated by the administrator 1 Click the radio button corresponding to ON to make the Top 20 Users by Blocked Request canned report selec tion available in an administrator s Canned Reports menu 2 Click Apply to apply your setting NOTE Since Canned Reports are processed each night any changes m...

Страница 109: ...ds from each hit and counting each unique minute of Web time as one minute Using this algorithm an end user could never have more than 24 hours of Web time within a given 24 hour period 1 Click the radio button corresponding to ON to make the Wall Clock Time Report selection available in an admin istrator s Custom Reports menu 2 Click Apply to apply your setting NOTE Since Wall Clock Time reports ...

Страница 110: ...bject hits in reports 2 Click Apply to apply your setting Enable Configure Password Security Option In the Password Security Options frame passwords for accessing the Administrator console or Web Client can be set to expire after a specified number of days and or lock out the user from accessing the Administrator console and Web Client after a specified number of failed password entry attempts wit...

Страница 111: ...ion if the user will not be locked out by username after entering the incorrect password At the Lockout by IP Address field click the radio button corresponding to either of the following options ON Choose this option to lock out the user by IP address if the incorrect password is entered for the number of times specified in the Allowable Number of Failed Password Attempts field within the interva...

Страница 112: ...ckout by Username and or Lockout by IP Address option s enabled enter the number of minutes that defines the interval in which a user can enter an incorrect password as specified in the Allowable Number of Failed Password Attempts field before being locked out of the ER application NOTE The maximum number of minutes that can be entered is 1440 2 Click Apply to apply your settings ...

Страница 113: ...e User Group Import screen displays when the User Group Import option is selected from the Database menu This screen is used for specifying R3000 servers to send LDAP user group membership information to this ER Server for performing a user group import on demand and for viewing on demand user group import criteria Fig 1 2 40 User Group Import screen ...

Страница 114: ... ER server 1 Specify the R3000 IP address of each R3000 to send LDAP user group membership data to this ER 2 Click the checkbox corresponding to Import from this R3000 NOTE If additional R3000 servers need to be specified click More R3000s to display the next four sets of entry fields 3 After specifying all R3000 servers from which to import user group data click Import Now to begin the data impor...

Страница 115: ...r contact us by phone by e mail or in writing Hours Regular office hours are from Monday through Friday 8 a m to 5 p m PST After hours support is available for emergency issues only Requests for assistance are routed to a senior level techni cian through our forwarding service Contact Information Domestic United States 1 Call 1 888 786 7999 2 Select option 3 International 1 Call 1 714 282 6111 2 S...

Страница 116: ...s 8e6 Technologies Corporate Headquarters USA 828 West Taft Avenue Orange CA 92865 4232 USA Local 714 282 6111 Fax 714 282 6116 Domestic US 1 888 786 7999 International 1 714 282 6111 8e6 Technologies Taiwan 7 Fl No 1 Sec 2 Ren Ai Rd Taipei 10055 Taiwan R O C Taipei Local 2397 0300 Fax 2397 0306 Domestic Taiwan 02 2397 0300 International 886 2 2397 0300 ...

Страница 117: ...f the problem and attempt to resolve the issue directly If your issue needs to be escalated you will be given a ticket number for reference and a senior level technician will contact you to resolve the issue If your issue requires immediate attention such as your network traffic being affected or all blocked sites being passed you will be contacted by a senior level techni cian within one hour You...

Страница 118: ...hnologies 8e6 Technologies warrants that the 8e6 product s do es not infringe on any third party copyrights or patents This warranty shall not apply to the extent that infringement is based on any misuse or modification of the hardware equip ment or software provided This warranty does not apply if the infringement is based in whole or in part on the customer s modification of the hardware equipme...

Страница 119: ...s technician can be reached by voice line Technical support information Online http www m86security com support Toll Free 888 786 7999 press 3 Telephone 1 714 282 6111 press 3 E mail support m86security com Have the following information ready before calling tech nical support Product Description ______________________________ Purchase Date __________________________________ Extended warranty purc...

Страница 120: ... parts will be furnished as necessary to maintain the proper operational condition of the product s If parts are discontinued from production during the Warranty Period immediate replacement product s or hardware parts will be available for exchange with defective parts from 8e6 Technologies local reseller or distributor Extended Technical Support and Service Extended technical support is availabl...

Страница 121: ...in the evaluation mode and how to activate the ER Server to function in the activated mode Administrator Console After logging on the Server the ER Status pop up box opens to inform you that the ER unit is currently in the eval uation mode Fig A 1 ER Status pop up box The Server will store data for the period specified in the pop up box EVALUATION MODE MAX DATA STORAGE X WEEKS in which X represent...

Страница 122: ... one of two ways by extending the evaluation period or by activating the unit so that it can be used in the activated mode NOTE The message EVALUATION MODE MAX DATA STORAGE X WEEKS also displays at the top of the Expiration screen in the Administrator console Refer to the Expiration screen sub section in Chapter 2 of the Administrator Section for more information about data storage and expiration ...

Страница 123: ...uation Mode To use the unit in the evaluation mode click the X in the upper right corner of the ER Status pop up box to close it Expiration screen In the evaluation mode the Expiration screen can only be used for viewing data storage statistics and not for modi fying data storage capacity criteria Fig A 2 Expiration screen ...

Страница 124: ...t of data that will be stored on the Server Thus the Save button is not included at the bottom of the screen Change the Evaluation Mode After the designated evaluation period has expired you may extend your evaluation period or activate the unit and use it in the activated mode There are two ways to change the evaluation mode from the Administrator console in the ER Status pop up box see Fig A 1 c...

Страница 125: ...nd speak to a technical support representa tive about changing the evaluation mode The technical support representative will ask you for the following information a Hostname IP address and Mac Address b How you wish to change the evaluation mode You may select either option extend the evaluation mode for 2 4 or 8 weeks or change the evaluation mode to the activated mode After obtaining this inform...

Страница 126: ...the Activation Page pop up box If extending the evaluation period for the unit the following message displays It is now in evaluation mode X weeks in which X represents the number of weeks in the new evaluation period If activating the unit the following message displays Your box has been activated 5 Click CLOSE to close the Activation Page pop up box ...

Страница 127: ... on how to disable pop up blocking software for the following products Yahoo Toolbar Google Toolbar AdwareSafe and Windows XP Service Pack 2 SP2 Yahoo Toolbar Pop up Blocker Add the Client to the White List If the Client was previously blocked by the Yahoo Toolbar it can be moved from the black list and added to the white list so that it will always be allowed to pass To do this 1 Go to the Yahoo ...

Страница 128: ...pen the Yahoo Pop Up Blocker dialog box Fig B 2 Allow pop ups from source 3 Select the source from the Sources of Recently Blocked Pop Ups list box to activate the Allow button 4 Click Allow to move the selected source to the Always Allow Pop Ups From These Sources list box 5 Click Close to save your changes and to close the dialog box ...

Страница 129: ...dd the Client to the White List To add the Client to the white list so that it will always be allowed to pass go to the Google Toolbar and click the blocked icon Fig B 3 blocked icon enabled Clicking this icon toggles to the Site pop ups allowed icon adding the Client to your white list Fig B 4 Site pop ups allowed icon enabled ...

Страница 130: ...ked and disabling pop up blocking Popup protection off by clicking the pop up icon 1 In the IE browser go to the SearchSafe toolbar and click the icon for popups blocked to toggle to Popup protec tion off This action turns off pop up blocking 2 After you are finished using the Client go back to the SearchSafe toolbar and click the icon for Popup protec tion off to toggle back to popups blocked Thi...

Страница 131: ...in Windows XP SP2 Set up Pop up Blocking There are two ways to enable the pop up blocking feature in the IE browser Use the Internet Options dialog box 1 From the IE browser go to the toolbar and select Tools Internet Options to open the Internet Options dialog box 2 Click the Privacy tab Fig B 5 Enable pop up blocking 3 In the Pop up Blocker frame check Block pop ups 4 Click Apply and then click ...

Страница 132: ...wser go to the toolbar and select Tools Pop up Blocker Turn On Pop up Blocker Fig B 6 Toolbar setup When you click Turn On Pop up Blocker this menu selec tion changes to Turn Off Pop up Blocker and activates the Pop up Blocker Settings menu item You can toggle between the On and Off settings to enable or disable pop up blocking ...

Страница 133: ...o your white list Use the IE Toolbar 1 With pop up blocking enabled go to the toolbar and select Tools Pop up Blocker Pop up Blocker Settings to open the Pop up Blocker Settings dialog box Fig B 7 Pop up Blocker Settings 2 Enter the Address of Web site to allow and click Add to include this address in the Allowed sites list box Click Close to close the dialog box The Client has now been added to y...

Страница 134: ... toolbar and select Tools Pop up Blocker Pop up Blocker Settings to open the Pop up Blocker Settings dialog box see Fig B 7 2 In the Notifications and Filter Level frame click the checkbox for Show Information Bar when a pop up is blocked 3 Click Close to close the dialog box Access the Client 1 Click the Information Bar for settings options Fig B 8 Information Bar menu options 2 Select Always All...

Страница 135: ...RISE REPORTER ADMINISTRATOR USER GUIDE 125 3 Click Yes to add the Client to your white list and to close the dialog box NOTE To view your white list go to the Pop up Blocker Settings dialog box see Fig B 7 and see the entries in the Allowed sites list box ...

Страница 136: ...ower supplies or fans NOTE As part of the ongoing maintenance procedure for your RAID server 8e6 Technologies recommends that you always have a spare drive and spare power supply on hand Contact 8e6 Technologies Technical Support for replace ment hard drives and power supplies Part 1 Hardware Components The ER H SL and HL RAID server contains four hard drives two power supplies and five sets of du...

Страница 137: ...127 Part 2 Server Interface LED indicators in SL and HL units On an SL and HL unit the following LED indicators for software and hardware status monitoring display on the left side of the front panel LOG Log Download Status RAID Hard Drive Status DB Database Status UPDT Software Update Status ...

Страница 138: ...the SL and HL unit LED Indicator Color Condition Description LOG Green On Downloading a log Off No log download detected RAID Green On RAID mode enabled and running Off RAID mode is inactive Red On Hard drive fault or failure DB Green On Database is active Red On Database in inactive UPDT Amber On Software update detected Off No software update detected ...

Страница 139: ...g to an icon alerts you to the status of that feature on the unit H chassis front panel SL chassis front panel HL chassis front panel The buttons and LED indicators for the depicted icons func tion as follows UID button On an H or HL server when the UID button is pressed a steady blue LED displays on both the front and rear of the chassis see also Rear of chassis These indicators are used for easy...

Страница 140: ...dition to displaying in the control panel this icon also displays on the front panel on each hard drive carrier Hard drive activity is indi cated by a green LED on an H or HL server and by an amber LED on an SL server An unlit LED on a drive carrier may indicate a hard drive failure See Hard drive failure in the Troubleshoot ing sub section for information on detecting a hard drive failure and res...

Страница 141: ...ED indi cator displays when the UID button on the control panel is pressed This LED remains lit until the UID button is pressed again Power Supplies LED indicators The power supplies are located at the right on the rear of the chassis An LED indi cator is located above each of the power plugs See Power supply failure in the Troubleshooting sub section for infor mation on detecting a power supply f...

Страница 142: ...ent to the admin istrator of the server This email identifies the failed hard drive by its number HD 1 HD 2 HD 3 or HD 4 Upon receiving this alert the administrator should verify the status of the drives by first going to the Hardware Failure Detection screen in the Administrator console WARNING Do not attempt to remove any of the drives from the unit at this time Verification of the failed drive ...

Страница 143: ... Fig C 2 Hardware Failure Detection screen The Hardware Failure Detection screen displays the current RAID Array Status for the four hard drives HD 1 HD 2 HD 3 and HD 4 in text that appears at the right of the screen Normally when all four hard drives are functioning without failure the text OK displays for the corresponding hard drive number and no other text displays in the screen However if a h...

Страница 144: ...After verifying the failed hard drive in the Administrator console go to the server to replace the drive Press the red release button to release the handle on the carrier and then extend the handle fully and pull the carrier out towards you Replace the failed drive with your spare replacement drive NOTE Contact Technical Support if you have any questions about replacing a failed hard drive ...

Страница 145: ...e and for instructions on returning your failed hard drive to 8e6 Technologies Power supply failure Step 1 Identify the failed power supply The administrator of the server is alerted to a power supply failure on the chassis by an audible alarm and an amber power supply LED or an unlit LED on the front and rear of the chassis NOTE A steady amber power supply LED also may indicate a disconnected or ...

Страница 146: ...supply module towards you 3 Note that an audible alarm sounds and the LED is unlit when the power supply is disengaged Replace the failed power supply with your spare replacement power supply The alarm will turn off and the LED will be a steady green when the replacement power supply is securely locked in place Step 4 Contact Technical Support Contact Technical Support to order a new replacement p...

Страница 147: ...n Merchandise Authorization number and for instructions on returning the unit to 8e6 Technologies A steady red LED on and not flashing indicates an over heating condition which may be caused by cables obstructing the airflow in the system or the ambient room temperature being too warm Check the routing of the cables and make sure all fans are present and operating normally The LED will remain stea...

Страница 148: ...APPENDICES SECTION APPENDIX C 138 8E6 TECHNOLOGIES ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE ...

Страница 149: ...chive data setup on Server 88 terminology 89 B back up data internal on demand backup 44 to remote server 45 backup procedures 42 Backup screen 42 Block Request Count 98 Blocked Searched Keywords 98 Box Mode screen 21 button terminology 4 C checkbox terminology 4 Client 1 8 15 19 21 32 73 95 diagnostic reports 85 evaluation mode 111 troubleshoot problems 84 User Guide 9 components 10 consolidated ...

Страница 150: ...ics 35 dialog box terminology 4 disable pop up blockers 117 E Elapsed Time 80 expiration 90 Expiration screen 88 expire data from Server 88 passwords 100 terminology 90 F field terminology 5 File Transfer Protocol FTP 44 63 Firefox 11 frame terminology 5 FTP File Transfer Protocol 44 45 46 63 G generate static table of IP addresses machine names 75 H hardware 10 Hardware Failure Detection screen 6...

Страница 151: ...rminology 5 live data setup on Server 88 terminology 89 Locked out Accounts and IPs screen 26 lockout 101 log database status 85 off the Server 18 on the Server 13 M Macintosh 11 Manual Backup button 44 Manual Restore button 46 MySQL 1 10 64 N Network Diagnostics screen 35 Network Menu 20 network requirements 11 Network Settings screen 28 Network Time Protocol NTP 33 NTP Network Time Protocol 33 ...

Страница 152: ...er s FTP account 44 security option 100 patch Server 56 unapply 57 Ping 36 pop up blocking disable 117 pop up box window terminology 5 Product Warranties section 108 Proxy Setting 62 pull down menu terminology 5 Q Quick Start Guide 8 12 R R3000 1 41 61 103 radio button terminology 6 RAID 67 126 Regional Setting screen 32 remote server backup 45 reports diagnostic 85 restart the Server 63 restore d...

Страница 153: ...anual backup 44 restart 63 restore data from previous backup 46 set time 32 set up IP addresses 28 shut down 63 store data change settings 88 Server Menu 41 Server Status screen 51 Shut Down screen 63 SL server 126 SMTP Server Setting screen 49 SNMP screen 39 software 10 Software Update screen 56 Software Update Setting screen 61 T table terminology 6 technical support 53 Technical Support section...

Страница 154: ...rver settings 33 routing table 31 Server software 56 User Group Import screen 103 User Name Identification screen 72 Username Display Setting screen 77 V view diagnostic reports 85 W Wall Clock Time 99 Web Client Server Management screen 65 window terminology 7 workstation requirements 11 ...

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