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CHAPTER 10: TROUBLESHOOTING
Issue
Action
The LCD is off.
I turned the Activation
Dial and pushed the
Power button, but the
Origami didn’t open
or close.
My LCD says “ERROR”
on it.
Can I turn the stroller
completely off?
The stroller will automatically go into
power-saving mode after a few
minutes sitting still. Push it forward or
turn the Activation Dial slightly to wake
it up - or press the power button.
-The stroller’s power will be completely
off when in Manual Mode. See
Chapter 13 for instructions to return it
to Power Mode.
-If the battery is very low, the stroller will
turn off, but will turn on when pushed.
Please charge the battery using the
included AC adaptor.
-On rare occasions, you may simply
need to turn the dial and press the
button twice. If that doesn’t work:
-Put the stroller into Manual Mode, wait
30 seconds, then back to Power Mode
(see Chap. 13) to reset the system.
-If this problem continues, please
contact customer service.
Discontinue use and contact
customer service. There will be some
numbers in the trip and lifetime
odometers - please have these
available when calling.
Putting the stroller in Manual Mode will
turn off all power to the system.
CHAPTER 10: TROUBLESHOOTING
Issue
Action
The stroller looks
open, but the
unlocked icon
is showing.
When I tried to close
(or open) the stroller, it
stopped and backed
up a little.
When I’m walking, I
don’t see the battery
icon cycling.
I’m trying to switch the
stroller into Manual
Mode and I can’t turn
the switch.
The LCD says Manual,
but I’ve turned it back
to Power Mode. What
do I do?
The stroller is not fully latched. Please
close and open it again.
If this problem continues, discontinue
use and contact customer service.
For safety, the Origami will stop folding
or unfolding automatically when it
encounters an obstruction. Remove
any obstructions to the stroller’s
opening or closing and try again.
If this problem continues, discontinue
use and contact customer service.
Please contact customer service.
Make sure you’re turning the thumb
switch clockwise. You may need to lift
the Manual Release Latch or push up
slightly on the Central Bar in order to
engage the manual release.
If the LCD is turned on, you’ve turned
the stroller back into automatic
mode, when you open and close
the stroller, it will clear from manual
mode. If this continues to occur,
please discontinue use of the stroller
and contact customer service.
Contact information for customer support in your region
can be found at 4moms.com/contact_us
