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NBX

®

 Business Telephone 

Quick Reference Guide

Put a Call on Hold

While you are on a call, press 

Hold.

 The indicator light 

beside a line on hold blinks slowly. To return to the call, 
press the line button where the call is being held.

Transfer a Call

1.

While you are on a call, press 

Transfer

2.

When you hear the dial tone, dial the number to which 
you want to transfer the call. 

3.

As soon as you hear ringing, press 

Transfer

 (for a blind 

transfer), or wait until the recipient answers, announce 
the call, press 

Transfer

, and then hang up.

Make a Conference Call

1.

Place or receive a call. Two parties are now on the call.

2.

While you are on the first call, press 

Conference

.

3.

Listen for the dial tone. Dial the third party, wait for 
that party to answer, and press 

Conference 

again to 

complete the call.

4.

Optionally, repeat steps 2 and 3 to add a fourth party.
• At least one party must be internal. The conference 

ends when the last internal party hangs up.

• To place your part of a conference call on hold, 

press 

Hold

. The other parties can talk to each other, 

but they cannot hear you. (Music on Hold is not 
played.)

• To transfer a conference call, see 

Transfer a Call

.

• To drop the last person whom you added to the 

conference (for instance, if the called party’s 
telephone is answered by someone else), press 

F 431

.

Adjust the Volume

Handset

 — Lift the handset, listen to the dial 

tone, and repeatedly press the louder or softer 
volume button.

Speaker

 — Press 

Speaker

, listen to the dial tone or 

your caller’s voice, and repeatedly press the louder 
or softer volume button.

Ringer

 — While the telephone is ringing, 

repeatedly press the louder or softer volume button.

Mute a Call 

While you are on a call, press 

Mute

 (2102) or 

 (3102). 

The indicator light is lit and you can hear the caller, but the 
caller cannot hear you. To return to the call, press the mute 
button again.

Set Internal Calls to Activate the Speaker 

Press 

Handsfree

 (2102) or 

 (3102). The indicator light is 

lit. Whenever an internal call arrives, a tone sounds and the 
speakerphone is activated. To turn this feature off, press 

Handsfree

 or 

 again.

Create Customized Labels for Your Telephone 

Log in to the 

NBX 

NetSet

 utility and go to

 Resources > 

Telephone Labels

.

 

Set or Change Your Speed Dials, Call Forwarding,  Call 
Pickup, and Phone Lock

See the 

NBX Business Telephone Guide

 or NBX NetSet 

Help.

Forward Incoming Calls to Your Voice Mail

 

(Calls ring once and go to your default call coverage.)

Press the 

FWD MAIL

 button (2102) or 

 (3102). The 

indicator light comes on; all incoming calls ring once and 
are forwarded to your default call coverage point. To turn it 
off, press 

FWD MAIL

 or 

 again.

Switch Your Telephone to Do Not Disturb

 

(Calls go immediately to your default call coverage.)

Pick up the handset and press 

F 446

.

 

All calls go 

directly to your default call coverage point without ringing 
on your telephone. The display indicates that the feature is 
active. To turn the feature off, pick up the handset and 
press 

F 446 

again.

Park a Call

 

1.

While you are on a call, press the 

Call Park

 Access 

button, or if Call Park is not assigned to an Access 
button, press 

F 444

.

2.

Dial one of the extensions reserved for Call Park.
3-digit dial plan

 — 

601–609

4-digit dial plan

 — 

6000–6099

• Ask your administrator if your system has a different 

range of Call Park extensions. 

• The call is parked until someone retrieves it, the 

caller hangs up, or the Call Park timer expires.

• If the extension you chose is busy or the Call Park 

timer expires, the call returns to your telephone. 
Press 

Call Park 

or 

F 444

 again and try 

another extension.

Retrieve a Parked Call

Dial the Call Park extension where the call was parked.

Dial from the Telephone Display Panel

1.

Pick up the handset. 

2.

Press the up or down scroll button to view the menu: 
Call Logs (Missed Calls, Answered Calls, Dialed Calls), 
Directory, Personal Speed Dials, or System Speed Dials.

3.

Press one of the three buttons below the display:

Slct

 — To select the list that you want to see.

Back

 —

 

To return to the previous menu.

Exit

 — To leave the display panel menus.

4.

Repeat steps 3 and 4 until you see the name or 
number that you want. Then press 

Slct 

to dial the 

number.

qkrefbus-EN 1-2006

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