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5

P

ERFORMING

T

ROUBLESHOOTING

AND

D

IAGNOSTIC

T

ESTS

This chapter explains how to isolate and solve 3C592 EISA
adapter problems. Figure 5-1 illustrates how the procedures in
this chapter might be used.

Make sure that the adapter is correctly installed. (See
Chapter 2 for installation instructions.)

Figure 5-1

Troubleshooting Overview

1

Access DOS.

2

Start the diagnostic program.

3

Configure the diagnostic tests.
(optional)

4

Run the diagnostic tests.

5

Resolve problems.
(if required)

6

Call technical support if
problems persist.

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Содержание III

Страница 1: ...ETHERLINK III PARALLEL TASKING EISA BUS MASTER NETWORK ADAPTERS USER GUIDE Members of the 3Com EtherLink III family of adapters Part No 09 0666 001 Published October 1995...

Страница 2: ...th in subparagraph a through d of the Commercial Computer Software Restricted Rights Clause at 48 C F R 52 227 19 and the limitations set forth in 3Com s standard commercial agreement for the software...

Страница 3: ...ery best 3Com service and support take the time to complete the product registration card Any defective 3Com adapter will be repaired or replaced at 3Com s option for as long as the adapter resides in...

Страница 4: ...nds France Israel 3Com France Marketing Department Immeuble McKinley BP 965 1 Avenue de l Atlantique 91976 Les Ulis Courtaboeuf Cedex France Germany Austria Switzerland 3Com GmbH Marketing Department...

Страница 5: ...work 2 5 Connecting to the On board Transceiver 2 5 Connecting to Thin Ethernet Cable 2 5 Connecting to Twisted pair Cable 2 6 Connecting to an External Transceiver 2 6 Auto Select Media Type 2 8 3 CO...

Страница 6: ...15 NDIS Drivers 4 15 Additional Drivers 4 16 Using Transcend PC Link SmartAgent Software 4 16 Desktop Management Interface 4 17 5 PERFORMING TROUBLESHOOTING AND DIAGNOSTIC TESTS Troubleshooting with...

Страница 7: ...Access by Modem B 1 World Wide Web Site B 2 ThreeComForum on CompuServe B 2 3ComFacts Automated Fax Service B 2 Support from Your Network Supplier B 3 Returning Products for Repair B 4 GLOSSARY INDEX...

Страница 8: ...2 7 2 5 Connecting the AUI Cable 2 7 3 1 Adapter Configuration Overview 3 1 3 2 Auto Installation Screen 3 7 3 3 Main Menu 3 7 3 4 Multiple Adapter Option Configuration 3 9 3 5 Changing Adapter Optio...

Страница 9: ...cons 2 1 1 3C592 EISA Adapter Cable and Connector Specifications 1 2 2 1 Connectors for 3C592 EISA Adapters 2 5 3 1 Software Configuration Options 3 4 4 1 Accessing DOS 4 3 5 1 Diagnostic Programs 5 7...

Страница 10: ...Use This Guide The following table shows where to find specific information in this guide If you are looking for Turn to Information about the 3Com EISA bus master network adapters Chapter 1 Instructi...

Страница 11: ...r example print autolink log Keys When specific keys are referred to in the text they are called out by their labels such as the Return key or the Escape key or they may be shown as Return or Esc If t...

Страница 12: ...on the backplates as shown in Figure 1 1 The name 3C592 EISA adapter is used in this guide to refer to both EtherLink III 10 Mbps EISA adapters unless otherwise specified The bus master drivers suppli...

Страница 13: ...stalls and configures all Novell NetWare DOS ODI client software into your operating system Automatic adapter recognition for computers running the Windows 95 network operating system RJ 45 connector...

Страница 14: ...ace DMI which increases the manageability of PCs by standardizing how information relating to PCs is made available and how it is accessed LED notification of link integrity and polarity reversal The...

Страница 15: ...Figure 2 1 Hardware Installation Overview After installing the adapter you can load the network drivers as described in Chapter 4 If necessary you can change the software option default settings as ex...

Страница 16: ...ain the following items 3Com EtherLink III Parallel Tasking EISA bus master adapter EtherLink III Parallel Tasking EISA Bus Master Network Adapters User Guide 3C59X EtherDisk diskette 2 Verify that yo...

Страница 17: ...ts are longer than PCI slots and deeper than ISA slots Figure 2 2 PCI and EISA Bus Slots in an EISA Computer The adapter backplate should be flush with the computer chassis Be sure that the connector...

Страница 18: ...ears arranged by type 5 Click the Network Adapters tab The name of the installed 3Com adapter appears as shown below 3Com EtherLink III Bus Master EISA Ethernet Adapter This confirms the adapter s ins...

Страница 19: ...ter is equipped with an on board transceiver to allow easy connection to the network Connecting to Thin Ethernet Cable The 3C592 COMBO adapter is factory set to use the on board transceiver as the def...

Страница 20: ...connector on the end of the twisted pair cable with the notch on the adapter s plug and insert it into the adapter socket The next step is to load the drivers as explained in Chapter 3 Connecting to a...

Страница 21: ...can confirm the network connection by double clicking the Network Neighborhood icon The presence of the Entire Network icon in the display box confirms the network connection Figure 2 4 Slide Latch F...

Страница 22: ...stalled as soon as you connect a network cable to the system the Auto Select Media Type function will detect the type of cable making the connection and automatically select that media type If you cha...

Страница 23: ...computer and the EtherDisk diskette supplied with the adapter The configuration process is shown in Figure 3 1 Figure 3 1 Adapter Configuration Overview 1 2 Configure the adapter using the EISA config...

Страница 24: ...ram as part of the adapter configuration process If your computer is running Windows 95 skip the next section and follow the instructions in the section Using Windows 95 If you are using a network ope...

Страница 25: ...displayed instructions to save and exit the program Then proceed to Chapter 4 Loading Network Drivers Using Windows 95 If you are running Windows 95 after installing the adapter run the EISA configur...

Страница 26: ...hlighted for more information about each of the settings When you run the EtherDisk diskette Configuration and Diagnostic Program to change software options make sure that network drivers or memory ma...

Страница 27: ...ces under DOS in order to improve network throughput In multitasking environments choosing the Minimized CPU Utilization option saves the resources of the CPU for other tasks If no other applications...

Страница 28: ...ot your computer under DOS version 3 1 or later 3 Place the EtherDisk diskette in a floppy drive on your computer and make that drive the active drive For example A Enter 4 Type at the prompt INSTALL...

Страница 29: ...for information on AutoLink server support To manually set up your adapter or for information drivers for other NOSs use the options under Standard Installation and Configuration in the main menu Ethe...

Страница 30: ...Port Address and Interrupt Level parameters are for information only To change them you must use the EISA configuration utility that came with your computer 12 Use the arrow keys to scroll through the...

Страница 31: ...View Select F1 Help Test Configuration and Diagnostic Program C Copyright 1995 3Com Corporation All Rights Reserved ENTER Auto Configure Automatically Configures the Adapter Alt Highlighted Key Execu...

Страница 32: ...x you can use 3Com s AutoLink auto installation feature which automatically loads all the NetWare DOS ODI client software including drivers Follow the instructions in the section Loading NetWare ODI D...

Страница 33: ...C59X drivers are not backward compatible with the 3C5X9 family of EtherLink III adapters ISA EISA or MCA The latest version of the EtherDisk diskette is available on 3Com s Bulletin Board Service BBS...

Страница 34: ...The software also modifies the CONFIG SYS and AUTOEXEC BAT files It automatically logs on to the server and updates the client software if your system administrator has already configured a 3Install a...

Страница 35: ...use the AutoLink feature to install the NetWare DOS ODI driver your computer must meet the following requirements Use the Novell NetWare 2 x 3 1x or 4 x network operating system Have only one 3C592 E...

Страница 36: ...pter a license screen appears To accept the terms and conditions of the 3Com end user software license agreement type the following Y To view the full text of the license agreement press F1 Once you h...

Страница 37: ...menu for information on AutoLink server support To manually set up your adapter or for information drivers for other NOSs use the options under Standard Installation and Configuration in the main men...

Страница 38: ...nk feature Multiple Adapters in a Client You can install multiple EISA adapters when you initially set up your EISA computer or you can add a second EISA adapter to a computer in which a single adapte...

Страница 39: ...ration b Remove the EISA configuration diskette and exit the program c Restart the computer 6 Insert the EtherDisk diskette and run the AutoLink program Refer to the sections AutoLink Requirements and...

Страница 40: ...y be different Each frame type must be different as shown in the previous examples Refer to Novell s DOS ODI client manual for information on the frame types to use 14 Reboot the computer Finding the...

Страница 41: ...single adapter in an EISA computer that is functioning as a server follow the instructions in this section to load the NetWare 4 x server driver The 3C59X EtherDisk diskette contains a NetWare 4 x ser...

Страница 42: ...e port address multiply the slot number by 1000 hex If the adapter is installed in slot number three for example multiply 3 by 1000 hex 3000 hex When running the 3C59X LAN driver with NetWare 3 11 you...

Страница 43: ...e a Boot the computer under DOS b Insert the EtherDisk diskette in a floppy drive and make that drive the active one c At the prompt type INSTALL Enter The main menu appears 2 Select Configuration Dia...

Страница 44: ...PORT XXXX NAME X Enter LOAD C 3C59X LAN PORT XXXX NAME Y Enter BIND IPX TO X NET XXXX BIND IPX TO Y NET XXXX where XXXX is the adapter s port address and NAME X and Y are names that you assign to help...

Страница 45: ...his option Driver from disk by hardware manufacturer 3 Click OK 4 You are prompted to insert the manufacturer s disk into the drive selected a Insert the EtherDisk diskette and click OK b In the panel...

Страница 46: ...about working in other network operating systems Refer also to your network operating system manuals for additional information NDIS Drivers If you have loaded NDIS drivers in a computer with multiple...

Страница 47: ...driver agents which provide network management capabilities for adapters and PCs are available with Transcend PC Link SmartAgent software or on 3Com s bulletin board service BBS For information on 3Co...

Страница 48: ...MI allows any DMI compatible management application to access 3Com adapter information 3Com s SmartAgent driver agents can take full advantage of the Management Information File MIF that is included w...

Страница 49: ...ocedures in this chapter might be used Make sure that the adapter is correctly installed See Chapter 2 for installation instructions Figure 5 1 Troubleshooting Overview 1 Access DOS 2 Start the diagno...

Страница 50: ...r memory managers EMM386 EXE and HIMEM SYS installed To avoid loading the drivers or memory managers you can bypass the AUTOEXEC BAT and CONFIG SYS files If you are running under DOS 6 2 pressing F5 w...

Страница 51: ...er DOS If you are running Windows 95 reboot the computer and press F4 when you see the message Starting Windows 95 b Insert the EtherDisk diskette in a floppy drive and make that drive the active one...

Страница 52: ...ove through the Index listings Select Test Definitions and press Enter To run the Group 1 tests follow these steps 1 Under the Test pull down menu select Run Tests Press Enter The Run Tests dialog box...

Страница 53: ...mittent failures Assembling a Loopback Plug If you do not have a loopback plug you may be able to get one from your authorized network supplier or you can make your own To assemble the loopback plug c...

Страница 54: ...tive network on which only the computer being tested and the echo server are operating To run the Group 3 test on the network you need a second computer set up as an echo server The echo server receiv...

Страница 55: ...set up as an echo server Starting the Group 3 Test To run the Group 3 test on a 3C592 EISA adapter follow these steps 1 Start the Configuration and Diagnostic Program This program must be on the compu...

Страница 56: ...diagnostic tests fail the adapter may not be defective The problem may be incorrect option settings option settings that conflict with the settings of other adapters or improper installation Follow th...

Страница 57: ...adapter boards installed in the computer If you need help select Configuration Diagnostic Troubleshooting on the 3C59X EtherDisk diskette main menu Then select Configuration and Diagnostic Program Wh...

Страница 58: ...Test Setup button in the Run Tests dialog box 2 Press Tab to highlight any of the fields within the Test Setup dialog box 3 To change a setting in any field follow these steps a In the Group Select b...

Страница 59: ...pport Link Beat LED The 3C592 EISA adapters have an LED for the link beat see Figure 1 1 The link beat LED confirms that there is an active connection between the adapter and the hub When you first in...

Страница 60: ...dustry standard for a 10 Mbps baseband CSMA CD local area network 3C592 COMBO IEEE 802 3i 10BASE T and Ethernet IEEE 802 3 industry standard for a 10 Mbps CSMA CD local area network Physical Dimension...

Страница 61: ...e A 1 lists the pin assignments for the AUI attachment unit interface connector 8 7 6 5 4 12345678 3 2 1 RD 6 RD 3 TD 2 TD 1 Table A 1 AUI Connector Pin Assignments Pin Function Pin Function 1 Collisi...

Страница 62: ...authority to operate this equipment Examples of supported cable types are shown below For unshielded twisted pair UTP connections 100 ohm Level 3 LAN and high speed data cable for example Anixter CM 0...

Страница 63: ...as technical articles This service is available via modem or ISDN seven days a week 24 hours a day Access by Modem To reach the service set your modem to 8 data bits no parity and 1 stop bit Call the...

Страница 64: ...atches software drivers and technical articles about all 3Com products as well as an interactive forum for technical questions To use ThreeComForum you need a CompuServe account To use ThreeComForum 1...

Страница 65: ...if applicable If you are outside the U S and Canada contact your local 3Com sales office to find your authorized service provider Country Fax Number Country Fax Number Australia 800 123853 Netherland...

Страница 66: ...to the sender unopened at the sender s expense To obtain an RMA number call or fax Hong Kong 852 868 9111 United Arab Emirates 971 4 349049 Italy 39 2 273 02041 U K 44 1628 897000 Japan 81 3 33457251...

Страница 67: ...so known as the transceiver cable The AUI cable is used to connect an external transceiver to a computing device AutoLink 3Com autoinstallation and autoconfiguration software for NetWare DOS clients I...

Страница 68: ...or Coaxial cable An electrical wire consisting of two primary electrical elements an outer braided wire that acts as a ground and an inner one used to carry signals Configuration The software settings...

Страница 69: ...od of placing data or packet signaling on a cable Access to the cable is based on CSMA CD carrier sense multiple access with collision detection ISA Industry Standard Architecture A 16 bit extension o...

Страница 70: ...data packets simultaneously instead of sequentially For example when transmission is the task the Parallel Tasking architecture begins to write data to the network even before an entire frame has been...

Страница 71: ...5 features 1 2 finding port address 4 12 inserting 2 2 installing drivers 4 1 introduction 1 1 multiple 3 8 4 7 4 11 5 3 troubleshooting 5 1 unpacking 2 2 address port 4 7 4 12 attachment unit interfa...

Страница 72: ...aster adapter 1 1 configuration diskette 3 2 EL59X 386 driver 4 16 EL59X DOS driver 4 16 EL59X SYS driver 4 16 Encoder Decoder Loopback Test 5 4 end user software license agreement 4 5 EtherDisk diske...

Страница 73: ...nts A 2 port address 4 11 4 12 4 13 power requirements A 1 PROTOCOL INI file 4 15 Q QINSTALL SERVER directory 4 4 R readme files 4 11 Register Access Test 5 4 returning products for repair B 4 reverse...

Страница 74: ...4 INDEX W Windows 3 X 4 3 Windows 95 1 2 3 3 4 1 confirming adapter installation 2 4 driver loading 4 14 running diagnostic tests 5 3 Windows for Workgroups 4 16 Windows NT 4 16 Z Zoom 5 8...

Страница 75: ...tions Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials 3Com makes no warranty that its software products will work in combin...

Страница 76: ...S OF ANY KIND OR FOR LOSS OF REVENUE LOSS OF BUSINESS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PROD...

Страница 77: ...try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment int...

Страница 78: ...al and light industry IEC 801 2 Electromagnetic compatibility for industrial process measurement and control equipment Part 2 Electrostatic discharge requirements Severity level 3 IEC 801 3 Electromag...

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